Linksys SPA922 Cisco SPA9000 Voice System Web-UI Based Product Installation an - Page 155

Cisco SPA9000 Voice System Administration Guide

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Troubleshooting B Q. How can I change greetings for the Auto Attendant? A. You can record greetings by using the SPA9000 IVR. You also can specify a TFTP server from which recordings can be downloaded by the SPA9000. For more information, see the Cisco SPA9000 Voice System Administration Guide. Q. When I try to connect to voice mail from an external phone, the call does not connect. A. Make sure that you have properly configured your remote access settings (see "Enabling Remote Voice Mail Access (Optional)," on page 88). Also check the Bridge Mode settings. On the Voice > Line N page, Proxy and Registration section, make sure that the VMSP Bridge, XFER Bridge Mode, and CFWD Bridge Mode fields are set to all. Q. I try to dial a number but I hear a reorder (fast busy) tone. A. This behavior indicates that the dialed digits are not accepted by the dial plan. The Cisco SPA9000 Voice System Administration Guide includes instructions for modifying the default dial plan to accommodate various dialing scenarios. To better understand the problem, try dialing the number again, but press the digits somewhat more slowly than you would normally dial. With a slower input, you can determine at what point the tone occurs, and you can adjust the dial plan accordingly. • If the reorder tone occurs immediately after the first digit, then the dial plan does not allow that digit in the first position. • If the reorder tone occurs after you dial an extension number, your dial plan may not allow a number in that sequence, or may require a longer or shorter sequence. • If the reorder tone occurs after you dial a 7-digit or 9-digit telephone number, check the display to see if you dialed the required steering digit before entering the number. • If you dialed a long-distance number and you hear a recording such as "The number you dialed is incorrect, please try again," then the dialed sequence is not being accepted by the service provider. You need to check with the service provider to find out what digits are required for long-distance dialing. For example, is a 1 required at the beginning of the string or should the number 1 be omitted? For detailed instructions, see the Cisco SPA9000 Voice System Administration Guide. SPA9000 Voice System Installation and Configuration Guide for Web UI 153

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Troubleshooting
SPA9000 Voice System Installation and Configuration Guide for Web UI
153
B
Q.
How can I change greetings for the Auto Attendant?
A.
You can record greetings by using the SPA9000 IVR. You also can specify a
TFTP server from which recordings can be downloaded by the SPA9000. For
more information, see the
Cisco SPA9000 Voice System Administration Guide
.
Q.
When I try to connect to voice mail from an external phone, the call does
not connect.
A.
Make sure that you have properly configured your remote access settings (see
“Enabling Remote Voice Mail Access (Optional),” on page 88
). Also check the
Bridge Mode settings. On the
Voice > Line N
page,
Proxy and Registration
section,
make sure that the
VMSP Bridge
,
XFER Bridge Mode
, and
CFWD Bridge Mode
fields are set to all.
Q.
I try to dial a number but I hear a reorder (fast busy) tone.
A.
This behavior indicates that the dialed digits are not accepted by the dial plan.
The
Cisco SPA9000 Voice System Administration Guide
includes instructions for
modifying the default dial plan to accommodate various dialing scenarios. To
better understand the problem, try dialing the number again, but press the digits
somewhat more slowly than you would normally dial. With a slower input, you can
determine at what point the tone occurs, and you can adjust the dial plan
accordingly.
•
If the reorder tone occurs immediately after the first digit, then the dial plan
does not allow that digit in the first position.
•
If the reorder tone occurs after you dial an extension number, your dial plan may
not allow a number in that sequence, or may require a longer or shorter
sequence.
•
If the reorder tone occurs after you dial a 7-digit or 9-digit telephone number,
check the display to see if you dialed the required steering digit before
entering the number.
•
If you dialed a long-distance number and you hear a recording such as “The
number you dialed is incorrect, please try again,” then the dialed sequence is
not being accepted by the service provider. You need to check with the service
provider to find out what digits are required for long-distance dialing. For
example, is a 1 required at the beginning of the string or should the number
1
be omitted?
For detailed instructions, see the
Cisco SPA9000 Voice System Administration
Guide
.