Blackberry Pearl 8100 User Guide - Page 233

• Verify that your wireless service plan includes this service. Media troubleshooting I cannot fast-forward or rewind songs Fast-forward and rewind are not supported. I cannot play videos You can only play videos that are encoded as MPEG-4 Part 2 Simple Profile or H.263. I cannot open media files on my media card Try performing the following actions: • If you are trying to open a media file on your BlackBerry® device and your device is connected to your computer, disconnect your device from the computer or turn off mass storage mode. • If you are trying to open a media file on your computer using mass storage mode, verify that you have closed the media manager tool of the BlackBerry Desktop Manager. • If you are trying to open a media file on your computer using the media manager tool of the BlackBerry Desktop Manager, verify that mass storage mode is turned off on your device. • If you encrypted the media files on your media card using a media card encryption key and you are trying to open an encrypted media file using your computer or a device other than the BlackBerry device that you used to encrypt the file, insert the media card 231