Brother International DS-620 Users Guide - Page 50

Troubleshooting Difficulty Cause White vertical lines The scanner is under direct sunlight. or white stripes appear on the scanned image. A light source is near the scanner. Suggestions • Move the scanner out of direct sunlight. • Move the scanner far away from the light source. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. Bleed-through is seen Your document is too thin. in the scanned image. Check that your document is acceptable (see Document Specifications on page 6). The contrast setting is improper. Increase the contrast level. For Windows ®: see Image settings on page 15. For Macintosh: see Image settings on page 23. (DS-720D only) Duplex scanning The duplex scanning settings are not Select the Duplex check box under the Image tab configured in DSmobileCapture. in DSmobileCapture. 8 cannot be performed. Software difficulties Difficulty When I press Scan in my scanning software, an error message appears: Please install scanner or The scan was aborted because the scanner is not powered on or not connected properly. I cannot install the scanner drivers. (Windows®) I cannot install the scanner drivers. (Macintosh) Cause This error message appears if your scanner isn't recognized by your computer. You may not have been given administrator privileges. You may not have been given administrator privileges. Suggestions 1. Make sure your scanner is connected properly. 2. Confirm that the Micro USB Cable is working and that it is not frayed or damaged in any way. If the error still appears after verifying that the Micro USB Cable is connected properly, reinstall the scanner driver from the DVD-ROM. Log into Windows ® with administrator rights. From Apple menu, select System Preferences > System > Users & Groups. The left pane of the window will list the current accounts, one of which should be your name with the word "Admin" underneath. If this is not the case, contact your system administrator. 45