Brother International HL-7050N Users Manual - English - Page 174
Troubleshooting paper handling
UPC - 012502603375
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Troubleshooting paper handling First, make sure that you are using paper that meets our recommended paper specifications. See What kind of paper can I use? in Chapter 1. Problem The printer does not load paper. The printer does not load paper from the multi-purpose tray. The printer does not load envelopes. Envelope is creased after it is printed. There is a paper jam. The printer feeds multiple pages. The printer does not print to the face-down output tray. Recommendation ■ If paper is in the paper tray, make sure it is straight. If the paper is curled, you should straighten it before printing. Sometimes it is helpful to remove the paper, turn the stack over, and then put it back in the paper tray. ■ Reduce the amount of paper in the paper tray, and then try again. ■ Make sure that manual feed mode is not set in the printer driver. ■ The pickup roller or separation pad needs to be replaced. Please call your dealer for a replacement. ■ Fan the paper well and put it back in firmly. ■ Make sure you have chosen the manual feed mode in the printer driver. ■ The printer can load envelopes from the multipurpose tray. You must set up your application software to print on the size of envelopes you are using. This is usually done in the page setup or document setup menu of your software. Please see your software application manual for instructions. ■ Open the face-up output tray, and push down the blue tabs that are at the left-hand and right-hand sides of the back of the printer. ■ Clear the jammed paper (see Paper jams and how to clear them). ■ The pickup roller or separation pad needs to be replaced. Please call your dealer for a replacement. ■ The pickup roller or separation pad needs to be replaced. Please call your dealer for a replacement. ■ Close the face-up output tray. TROUBLESHOOTING 6 - 6