Brother International MFC 295CN Users Manual - English - Page 115

Troubleshooting and Routine Maintenance Sending Faxes Difficulty Cannot send a fax. Suggestions Check all line cord connections. Make sure the telephone line cord is plugged into the telephone wall jack and the LINE jack of the machine. Transmission Verification Report says 'RESULT:NG'. Poor fax send quality. Sent faxes are blank. Vertical black lines when sending. (MFC-295CN only) Make sure that the Fax key is illuminated. (See Entering Fax mode on page 28.) Ask the other party to check that the receiving machine has paper. Print the Transmission Verification Report and check for an error. (See Reports on page 56.) There is probably temporary noise or static on the line. Try sending the fax again. If you send a PC FAX message and get 'RESULT:NG' on the Transmission Verification Report, your machine may be out of memory. If the problem continues, ask the telephone company to check your telephone line. If you often get transmission errors due to possible interference on the telephone line, try changing the menu setting of Compatibility to Basic(for VoIP). (See Telephone line interference on page 105.) Try changing your resolution to Fine or S.Fine. Make a copy to check your machine's scanner operation. If the copy quality is not good, clean the scanner. (See Cleaning the scanner on page 119.) Make sure you are loading the document properly. (See Loading documents on page 18.) If the copy you made shows the same problem, clean the scanner. (See Cleaning the scanner on page 119.) Handling Incoming Calls Difficulty Suggestions The machine 'Hears' a voice as a CNG Tone. If Easy Receive is set to On, your machine is more sensitive to sounds. It may mistakenly interpret certain voices or music on the line as a fax machine calling and respond with fax receiving tones. Deactivate the machine by pressing Stop/Exit. Try avoiding this problem by turning Easy Receive Off. (See Easy Receive on page 39.) Sending a fax call to the machine. If you answered at the machine, press Black Start and hang up at once. If you answered on the extension telephone, press your Fax Receive Code (default setting is l 5 1). If you answered on the external telephone (connected to the EXT jack), press Start to receive the fax. When your machine answers, hang up. Custom features on a single line. If you have Call Waiting, Call Waiting/Caller ID, Voice Mail, an alarm system or other custom feature on a single telephone line with your machine, it may create a problem sending or receiving faxes. For example: If you subscribe to Call Waiting or some other custom service and it signal comes through the line while your machine is sending or receiving a fax, the signal can temporarily interrupt or disrupt the faxes. Brother's ECM (Error Correction Mode) feature should help overcome this problem. This condition is B related to the telephone system industry and is common to all devices that send and receive information on a single, shared line with custom features. If avoiding a slight interruption is crucial to your business, a separate telephone line with no custom features is recommended. 101