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Brother International MFC 295CN Users Manual - English - Page 55

Telephone Services and External devices, Voice Operations, Tone or pulse (Canada only), Fax/Tel mode - fax problems

UPC - 012502622772

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7 Telephone Services and External devices 7 Voice Operations 7 Tone or pulse (Canada only) 7 If you are using the external telephone and have a pulse dialing service, but need to send tone signals (for example, for telephone banking), follow the instructions below: a Lift the handset of the external telephone. b Press # on the control panel of your machine. Any digits dialed after this will send tone signals. When you hang up, the machine will return to the pulse dialing service. Fax/Tel mode 7 When the machine is in Fax/Tel mode, it will use the F/T Ring (pseudo/double-ringing) to alert you to pick up a voice call. If you are at the external telephone, lift the handset of the external telephone, and then press Hook to answer. If you are at an extension telephone, you'll need to lift the handset during the F/T Ring and then press # 5 1 between the pseudo/double-rings. If no one is on the line, or if someone wants to send you a fax, send the call back to the machine by pressing l 5 1. Telephone services 7 Your machine supports the Caller ID and Distinctive Ring subscriber telephone services that some telephone companies offer. Features like Voice Mail, Call Waiting, Call Waiting/Caller ID, RingMaster, answering services, alarm systems or other custom features on one telephone line may create problems with the operation of your machine. If you have Voice Mail on your telephone line, please read the following carefully. Voice Mail 7 7 If you have Voice Mail on the same telephone line as your Brother machine, Voice Mail and the Brother machine will conflict with each other when receiving incoming calls. For example, if your Voice Mail is set to answer after 4 rings and your Brother machine is set to answer after 2 rings, then your Brother machine will answer first. This will prevent callers from being able to leave a message in your Voice Mail. Similarly, if your Brother machine is set to answer after 4 rings and your Voice Mail is set to answer after 2 rings, then your Voice Mail will answer first. This will prevent your Brother machine from being able to receive an incoming fax, since Voice Mail cannot transfer the incoming fax back to the Brother machine. 41

Section	Page
USER’S GUIDE MFC-255CW MFC-295CN	1
Brother numbers	3
Register your product	3
FAQs (frequently asked questions)	3
For Customer Service	3
Ordering accessories and supplies	4
Notice - Disclaimer of Warranties (USA and Canada)	5
Compilation and Publication Notice	5
Brother® One-Year Limited Warranty and Replacement Service (USA Only)	6
BROTHER MULTIFUNCTION CENTER / FAX MACHINE LIMITED WARRANTY (Canada only)	8
Table of Contents	9
Section I: General	15
1 General Information	16
Using the documentation	16
Symbols and conventions used in the documentation	16
Accessing the Software User’s Guide and Network User’s Guide	16
Viewing Documentation	16
Viewing Documentation (Windows®)	16
How to find Scanning instructions	17
How to find Network setup instructions (MFC-255CW only)	17
Viewing Documentation (Macintosh)	18
How to find Scanning instructions	18
How to find Network setup instructions (MFC-255CW only)	18
Accessing Brother Support (Windows®)	19
Control panel overview	20
2 Loading paper and documents	22
Loading paper and other print media	22
Loading envelopes and postcards	24
About envelopes	24
Removing small printouts from the machine	26
Printable area	27
Acceptable paper and other print media	28
Recommended print media	28
Handling and using print media	29
Paper capacity of the output paper tray cover	29
Choosing the right print media	30
Paper type and size for each operation	30
Paper weight, thickness and capacity	31
Loading documents	32
Using the ADF (MFC-295CN only)	32
Recommended environment	32
Document Sizes Supported	32
How to load documents	32
Using the scanner glass	33
Document Sizes Supported	33
How to load documents	33
Scannable area	34
3 General setup	35
On/Off key	35
Turning the machine off	35
Turning the machine on	35
Mode Timer	35
Paper settings	36
Paper Type	36
Paper Size	36
Volume Settings	36
Ring Volume	36
Setting the Ring Volume from the menu	36
Beeper Volume	36
Speaker Volume	37
Automatic Daylight Saving Time	37
LCD display	37
LCD Contrast	37
Sleep Mode	37
4 Security features	38
TX Lock	38
Setting and changing the TX Lock password	38
Setting up the password	38
Changing the password	38
Turning TX Lock on/off	39
Turning TX Lock on	39
Turning TX Lock off	39
Section II: Fax	41
5 Sending a Fax	42
Entering Fax mode	42
Faxing from the ADF (MFC-295CN only)	42
Faxing from the scanner glass	42
Setting the scanner glass size for faxing	43
Color fax transmission	43
Canceling a fax in progress	43
Broadcasting (Black & White only)	43
Canceling a Broadcast in progress	44
Additional sending operations	44
Sending faxes using multiple settings	44
Contrast	45
Changing fax resolution	45
To change the fax resolution for the next fax	45
To change the default fax resolution	45
Dual Access (Black & White only)	46
Real Time Transmission	46
Sending in real time for all faxes	46
Sending in real time for the next fax only	46
Overseas Mode	47
Checking and canceling waiting jobs	47
Sending a fax manually	47
Sending a fax at the end of a conversation	48
Out of Memory message	48
6 Receiving a Fax	49
Receive modes	49
Choosing the Receive Mode	49
Using receive modes	51
Fax Only	51
Fax/Tel	51
Manual	51
External TAD	51
Receive Mode settings	52
Ring Delay	52
F/T Ring Time (Fax/Tel mode only)	52
Easy Receive	53
If Easy Receive is On:	53
If Easy Receive is Off:	53
Additional receiving operations	53
Printing a reduced incoming fax	53
Receiving a fax at the end of a conversation	53
Receiving faxes into memory when the paper tray is empty	54
7 Telephone Services and External devices	55
Voice Operations	55
Tone or pulse (Canada only)	55
Fax/Tel mode	55
Telephone services	55
Voice Mail	55
Distinctive Ring	56
What does your telephone company's ‘Distinctive Ring’ do?	56
What does Brother's ‘Distinctive Ring’ do?	57
Do you have Voice Mail?	57
Before you choose the ring pattern to register	57
Registering the Distinctive Ring pattern	58
Turning off Distinctive Ring	58
Caller ID	58
Viewing the Caller ID List	59
Printing Caller ID List	59
Connecting an external TAD (telephone answering device)	59
Connections	60
Recording an outgoing message (OGM) on an external TAD	61
Special line considerations	61
Roll over telephone lines	61
Two-line telephone system	61
Converting telephone wall outlets	62
Installing machine, external two-line TAD and two-line telephone	62
Multi-line connections (PBX)	63
External and extension telephones	63
Connecting an external or extension telephone	63
Using external and extension telephones	64
Using extension telephones:	64
Using an external telephone (connected to the EXT. jack of the machine):	64
If you answer a call and no one is on the line:	64
Using a non-Brother cordless external telephone	64
Using remote codes	64
Fax Receive Code	64
Telephone Answer Code	64
Changing the remote codes	65
8 Dialing and storing numbers	66
How to Dial	66
Manual dialing	66
Speed Dialing	66
Search	66
Fax Redial	66
Storing numbers	67
Storing a pause	67
Storing Speed Dial numbers	67
Changing Speed Dial numbers	67
Setting up groups for broadcasting	68
Dialing access codes and credit card numbers	68
9 Printing Reports	69
Fax reports	69
Transmission Verification Report	69
Fax Journal (activity report)	70
Reports	70
How to print a report	70
Section III: Copy	71
10 Making copies	72
How to copy	72
Entering Copy mode	72
Making a single copy	72
Making multiple copies	72
Stop copying	72
Copy Options	73
Changing copy quality	74
Enlarging or reducing the image copied	74
Making N in 1 copies or a poster (Page Layout)	75
Sorting copies using the ADF (Black & White only) (MFC-295CN only)	77
Adjusting Brightness and Contrast	77
Brightness	77
Contrast	77
Paper options	78
Paper Type	78
Paper Size	78
Section IV: Direct Printing	79
11 PhotoCapture Center®: Printing photos from a memory card or USB Flash memory drive	80
PhotoCapture Center® Operations	80
Printing from a memory card or USB Flash memory drive without a PC	80
Scanning to a memory card or USB Flash memory drive without a PC	80
Using PhotoCapture Center® from your computer	80
Using a memory card or USB Flash memory drive	80
Memory cards, USB Flash memory drive and folder structures	81
Getting started	82
How to print from a memory card or USB Flash memory drive	83
Print Index (Thumbnails)	83
Printing Photos	84
DPOF printing	85
PhotoCapture Center® print settings	86
Print Quality	86
Paper Options	86
Paper Type	86
Paper Size	86
Print Size	87
Adjusting Brightness and Contrast	87
Brightness	87
Contrast	87
Cropping	87
Borderless printing	87
Print Date	88
Scan to a memory card or USB Flash memory drive	88
Changing the image quality	89
Changing the black & white file format	89
Changing the color file format	89
Understanding the Error Messages	90
12 Printing photos from a camera (MFC-295CN only)	91
Printing photos directly from a PictBridge camera	91
PictBridge requirements	91
Setting your digital camera	91
Printing Images	92
DPOF printing	92
Printing photos directly from a digital camera (without PictBridge)	93
Printing Images	93
Understanding the Error Messages	94
Section V: Software	95
13 Software and Network features	96
Section VI: Appendixes	97
A Safety and Legal	98
Choosing a location	98
To use the machine safely	99
Important safety instructions	103
Standard telephone and FCC Notices (These notices are in effect on models sold and used in the United States only.)	105
Federal Communications Commission (FCC) Declaration of Conformity (USA only)	106
Industry Canada Compliance Statement (Canada only)	107
LAN connection (MFC-295CN only)	107
International ENERGY STAR® Qualification Statement	107
Legal limitations for copying	108
Trademarks	109
B Troubleshooting and Routine Maintenance	110
Troubleshooting	110
If you are having difficulty with your machine	110
Dial Tone	119
Telephone line interference	119
Error and maintenance messages	120
Transferring your faxes or Fax Journal report	126
Transferring faxes to another fax machine	126
Transferring the Fax Journal report to another fax machine	126
Document jam (MFC-295CN only)	126
Document is jammed in the top of the ADF unit	126
Document is jammed inside the ADF unit	127
Printer jam or paper jam	127
Routine maintenance	130
Replacing the ink cartridges	130
Cleaning the outside of the machine	132
Cleaning the scanner	133
Cleaning the machine’s printer platen	134
Cleaning the paper pick-up rollers	134
Cleaning the print head	135
Checking the print quality	135
Checking the print alignment	136
Checking the ink volume	137
Machine Information	137
Checking the serial number	137
Reset functions	137
How to reset the machine	138
Packing and shipping the machine	138
C Menu and Features	141
On-screen programming	141
Menu table	141
Memory storage	141
Menu keys	141
Menu Table	143
Entering Text	158
D Specifications	159
General	159
Print media	161
Fax	162
Copy	164
PhotoCapture Center®	165
PictBridge (MFC-295CN only)	166
Scanner	167
Printer	168
Interfaces	169
Computer requirements	170
Consumable items	171
Network (LAN)	172
Wireless one-push configuration (MFC-255CW only)	173
Index	174

Match case Limit results 1 per page

Voice Operations

Tone or pulse (Canada only)

If you are using the external telephone and

have a pulse dialing service, but need to send

tone signals (for example, for telephone

banking), follow the instructions below:

Lift the handset of the external

telephone.

Press

on the control panel of your

machine. Any digits dialed after this will

send tone signals.

When you hang up, the machine will

return to the pulse dialing service.

Fax/Tel mode

When the machine is in Fax/Tel mode, it will

use the F/T Ring (pseudo/double-ringing) to

alert you to pick up a voice call.

If you are at the external telephone, lift the

handset of the external telephone, and then

press

Hook

to answer.

If you are at an extension telephone, you'll

need to lift the handset during the F/T Ring

and then press

#51

between the

pseudo/double-rings. If no one is on the line,

or if someone wants to send you a fax, send

the call back to the machine by pressing

Telephone services

Your machine supports the Caller ID and

Distinctive Ring subscriber telephone

services that some telephone companies

offer.

Features like Voice Mail, Call Waiting, Call

Waiting/Caller ID, RingMaster, answering

services, alarm systems or other custom

features on one telephone line may create

problems with the operation of your machine.

If you have Voice Mail on your telephone line,

please read the following carefully.

Voice Mail

If you have Voice Mail on the same telephone

line as your Brother machine, Voice Mail and

the Brother machine will conflict with each

other when receiving incoming calls.

For example, if your Voice Mail is set to

answer after 4 rings and your Brother

machine is set to answer after 2 rings, then

your Brother machine will answer first. This

will prevent callers from being able to leave a

message in your Voice Mail.

Similarly, if your Brother machine is set to

answer after 4 rings and your Voice Mail is set

to answer after 2 rings, then your Voice Mail

will answer first. This will prevent your Brother

machine from being able to receive an

incoming fax, since Voice Mail cannot

transfer the incoming fax back to the Brother

machine.

Telephone Services and External

devices