Home » Brother International Manuals » Multifunction Devices » Brother International MFC 295CN » Manual Viewer

Brother International MFC 295CN Users Manual - English - Page 123

Troubleshooting and Routine Maintenance, DR Mode in Use - clean print head

UPC - 012502622772

View all Brother International MFC 295CN manuals

Add to My Manuals
Save this manual to your list of manuals

Page 123 highlights

Troubleshooting and Routine Maintenance Error Message Cause Action Document Jam The document was not inserted or fed properly, or the document scanned from the ADF was too long. See Using the ADF (MFC-295CN only) on page 18. See Document jam (MFC-295CN only) on page 112. DR Mode in Use The machine is set to Distinctive Ring mode. You cannot change the Receive Mode from Manual to another mode. Set Distinctive Ring to Off. (See Turning off Distinctive Ring on page 44.) High Temperature The print head is too warm. Allow the machine to cool down. Hub is Unusable. A Hub or USB Flash memory drive with Hub has been connected to the USB direct interface. A Hub or USB Flash memory drive with Hub are not supported. Unplug the device from the USB direct interface. Init Unable XX (If the LCD shows error number 46, see the error message Clean Unable 46 in this table.) See Clean Unable XX in this See Clean Unable XX in this table. table. Init Unable 46 See Clean Unable 46 in this See Clean Unable 46 in this table. table. Ink Low Black Ink Low Yellow Ink Low Cyan Ink Low Magenta One or more ink cartridges are near the end of their life. If a sending machine has a color fax to send, your machine's 'handshake' will ask that the fax is sent as black & white. If the sending machine has the ability to convert it, the color fax will be printed at your machine as a black & white fax. Order a new ink cartridge. You can continue printing until the LCD shows Cannot Print. (See Ordering accessories and supplies on page ii and Replacing the ink cartridges on page 116.) Low Temperature The print head is too cold. Allow the machine to warm up. Media Error The memory card is either corrupted, improperly formatted, or there is a problem with the memory card. Put the card firmly into the slot again to make sure it is in the correct position. If the error remains, check the media drive (slot) of the machine by putting in another memory card that you know is working. Media is Full. The memory card or USB Flash Your machine can only save to your memory drive you are using memory card or USB Flash memory drive already contains 999 files. if it contains less than 999 files. Try deleting unused files to free some space B and try again. No Caller ID There is no incoming call history. You did not receive calls or you have not subscribed to the Caller ID service from your telephone company. If you want to use the Caller ID feature call your telephone company. (See Caller ID on page 44.) 109

Section	Page
USER’S GUIDE MFC-255CW MFC-295CN	1
Brother numbers	3
Register your product	3
FAQs (frequently asked questions)	3
For Customer Service	3
Ordering accessories and supplies	4
Notice - Disclaimer of Warranties (USA and Canada)	5
Compilation and Publication Notice	5
Brother® One-Year Limited Warranty and Replacement Service (USA Only)	6
BROTHER MULTIFUNCTION CENTER / FAX MACHINE LIMITED WARRANTY (Canada only)	8
Table of Contents	9
Section I: General	15
1 General Information	16
Using the documentation	16
Symbols and conventions used in the documentation	16
Accessing the Software User’s Guide and Network User’s Guide	16
Viewing Documentation	16
Viewing Documentation (Windows®)	16
How to find Scanning instructions	17
How to find Network setup instructions (MFC-255CW only)	17
Viewing Documentation (Macintosh)	18
How to find Scanning instructions	18
How to find Network setup instructions (MFC-255CW only)	18
Accessing Brother Support (Windows®)	19
Control panel overview	20
2 Loading paper and documents	22
Loading paper and other print media	22
Loading envelopes and postcards	24
About envelopes	24
Removing small printouts from the machine	26
Printable area	27
Acceptable paper and other print media	28
Recommended print media	28
Handling and using print media	29
Paper capacity of the output paper tray cover	29
Choosing the right print media	30
Paper type and size for each operation	30
Paper weight, thickness and capacity	31
Loading documents	32
Using the ADF (MFC-295CN only)	32
Recommended environment	32
Document Sizes Supported	32
How to load documents	32
Using the scanner glass	33
Document Sizes Supported	33
How to load documents	33
Scannable area	34
3 General setup	35
On/Off key	35
Turning the machine off	35
Turning the machine on	35
Mode Timer	35
Paper settings	36
Paper Type	36
Paper Size	36
Volume Settings	36
Ring Volume	36
Setting the Ring Volume from the menu	36
Beeper Volume	36
Speaker Volume	37
Automatic Daylight Saving Time	37
LCD display	37
LCD Contrast	37
Sleep Mode	37
4 Security features	38
TX Lock	38
Setting and changing the TX Lock password	38
Setting up the password	38
Changing the password	38
Turning TX Lock on/off	39
Turning TX Lock on	39
Turning TX Lock off	39
Section II: Fax	41
5 Sending a Fax	42
Entering Fax mode	42
Faxing from the ADF (MFC-295CN only)	42
Faxing from the scanner glass	42
Setting the scanner glass size for faxing	43
Color fax transmission	43
Canceling a fax in progress	43
Broadcasting (Black & White only)	43
Canceling a Broadcast in progress	44
Additional sending operations	44
Sending faxes using multiple settings	44
Contrast	45
Changing fax resolution	45
To change the fax resolution for the next fax	45
To change the default fax resolution	45
Dual Access (Black & White only)	46
Real Time Transmission	46
Sending in real time for all faxes	46
Sending in real time for the next fax only	46
Overseas Mode	47
Checking and canceling waiting jobs	47
Sending a fax manually	47
Sending a fax at the end of a conversation	48
Out of Memory message	48
6 Receiving a Fax	49
Receive modes	49
Choosing the Receive Mode	49
Using receive modes	51
Fax Only	51
Fax/Tel	51
Manual	51
External TAD	51
Receive Mode settings	52
Ring Delay	52
F/T Ring Time (Fax/Tel mode only)	52
Easy Receive	53
If Easy Receive is On:	53
If Easy Receive is Off:	53
Additional receiving operations	53
Printing a reduced incoming fax	53
Receiving a fax at the end of a conversation	53
Receiving faxes into memory when the paper tray is empty	54
7 Telephone Services and External devices	55
Voice Operations	55
Tone or pulse (Canada only)	55
Fax/Tel mode	55
Telephone services	55
Voice Mail	55
Distinctive Ring	56
What does your telephone company's ‘Distinctive Ring’ do?	56
What does Brother's ‘Distinctive Ring’ do?	57
Do you have Voice Mail?	57
Before you choose the ring pattern to register	57
Registering the Distinctive Ring pattern	58
Turning off Distinctive Ring	58
Caller ID	58
Viewing the Caller ID List	59
Printing Caller ID List	59
Connecting an external TAD (telephone answering device)	59
Connections	60
Recording an outgoing message (OGM) on an external TAD	61
Special line considerations	61
Roll over telephone lines	61
Two-line telephone system	61
Converting telephone wall outlets	62
Installing machine, external two-line TAD and two-line telephone	62
Multi-line connections (PBX)	63
External and extension telephones	63
Connecting an external or extension telephone	63
Using external and extension telephones	64
Using extension telephones:	64
Using an external telephone (connected to the EXT. jack of the machine):	64
If you answer a call and no one is on the line:	64
Using a non-Brother cordless external telephone	64
Using remote codes	64
Fax Receive Code	64
Telephone Answer Code	64
Changing the remote codes	65
8 Dialing and storing numbers	66
How to Dial	66
Manual dialing	66
Speed Dialing	66
Search	66
Fax Redial	66
Storing numbers	67
Storing a pause	67
Storing Speed Dial numbers	67
Changing Speed Dial numbers	67
Setting up groups for broadcasting	68
Dialing access codes and credit card numbers	68
9 Printing Reports	69
Fax reports	69
Transmission Verification Report	69
Fax Journal (activity report)	70
Reports	70
How to print a report	70
Section III: Copy	71
10 Making copies	72
How to copy	72
Entering Copy mode	72
Making a single copy	72
Making multiple copies	72
Stop copying	72
Copy Options	73
Changing copy quality	74
Enlarging or reducing the image copied	74
Making N in 1 copies or a poster (Page Layout)	75
Sorting copies using the ADF (Black & White only) (MFC-295CN only)	77
Adjusting Brightness and Contrast	77
Brightness	77
Contrast	77
Paper options	78
Paper Type	78
Paper Size	78
Section IV: Direct Printing	79
11 PhotoCapture Center®: Printing photos from a memory card or USB Flash memory drive	80
PhotoCapture Center® Operations	80
Printing from a memory card or USB Flash memory drive without a PC	80
Scanning to a memory card or USB Flash memory drive without a PC	80
Using PhotoCapture Center® from your computer	80
Using a memory card or USB Flash memory drive	80
Memory cards, USB Flash memory drive and folder structures	81
Getting started	82
How to print from a memory card or USB Flash memory drive	83
Print Index (Thumbnails)	83
Printing Photos	84
DPOF printing	85
PhotoCapture Center® print settings	86
Print Quality	86
Paper Options	86
Paper Type	86
Paper Size	86
Print Size	87
Adjusting Brightness and Contrast	87
Brightness	87
Contrast	87
Cropping	87
Borderless printing	87
Print Date	88
Scan to a memory card or USB Flash memory drive	88
Changing the image quality	89
Changing the black & white file format	89
Changing the color file format	89
Understanding the Error Messages	90
12 Printing photos from a camera (MFC-295CN only)	91
Printing photos directly from a PictBridge camera	91
PictBridge requirements	91
Setting your digital camera	91
Printing Images	92
DPOF printing	92
Printing photos directly from a digital camera (without PictBridge)	93
Printing Images	93
Understanding the Error Messages	94
Section V: Software	95
13 Software and Network features	96
Section VI: Appendixes	97
A Safety and Legal	98
Choosing a location	98
To use the machine safely	99
Important safety instructions	103
Standard telephone and FCC Notices (These notices are in effect on models sold and used in the United States only.)	105
Federal Communications Commission (FCC) Declaration of Conformity (USA only)	106
Industry Canada Compliance Statement (Canada only)	107
LAN connection (MFC-295CN only)	107
International ENERGY STAR® Qualification Statement	107
Legal limitations for copying	108
Trademarks	109
B Troubleshooting and Routine Maintenance	110
Troubleshooting	110
If you are having difficulty with your machine	110
Dial Tone	119
Telephone line interference	119
Error and maintenance messages	120
Transferring your faxes or Fax Journal report	126
Transferring faxes to another fax machine	126
Transferring the Fax Journal report to another fax machine	126
Document jam (MFC-295CN only)	126
Document is jammed in the top of the ADF unit	126
Document is jammed inside the ADF unit	127
Printer jam or paper jam	127
Routine maintenance	130
Replacing the ink cartridges	130
Cleaning the outside of the machine	132
Cleaning the scanner	133
Cleaning the machine’s printer platen	134
Cleaning the paper pick-up rollers	134
Cleaning the print head	135
Checking the print quality	135
Checking the print alignment	136
Checking the ink volume	137
Machine Information	137
Checking the serial number	137
Reset functions	137
How to reset the machine	138
Packing and shipping the machine	138
C Menu and Features	141
On-screen programming	141
Menu table	141
Memory storage	141
Menu keys	141
Menu Table	143
Entering Text	158
D Specifications	159
General	159
Print media	161
Fax	162
Copy	164
PhotoCapture Center®	165
PictBridge (MFC-295CN only)	166
Scanner	167
Printer	168
Interfaces	169
Computer requirements	170
Consumable items	171
Network (LAN)	172
Wireless one-push configuration (MFC-255CW only)	173
Index	174

Match case Limit results 1 per page

Troubleshooting and Routine Maintenance

109

Document Jam

The document was not inserted or

fed properly, or the document

scanned from the ADF was too

long.

See

Using the ADF (MFC-295CN only)

on page 18.

See

Document jam (MFC-295CN only)

on page 112.

DR Mode in Use

The machine is set to Distinctive

Ring mode. You cannot change

the Receive Mode from Manual to

another mode.

Set Distinctive Ring to

Off

. (See

Turning

off Distinctive Ring

on page 44.)

High Temperature

The print head is too warm.

Allow the machine to cool down.

Hub is Unusable.

A Hub or USB Flash memory

drive with Hub has been

connected to the USB direct

interface.

A Hub or USB Flash memory drive with

Hub are not supported. Unplug the device

from the USB direct interface.

Init Unable XX

(If the LCD shows

error number

see the error message

Clean Unable 46

in this table.)

See

Clean Unable XX

in this

table.

See

Clean Unable XX

in this table.

Init Unable 46

See

Clean Unable 46

in this

table.

See

Clean Unable 46

in this table.

Ink Low Black

Ink Low Yellow

Ink Low Cyan

Ink Low Magenta

One or more ink cartridges are

near the end of their life. If a

sending machine has a color fax

to send, your machine’s

‘handshake’ will ask that the fax is

sent as black & white. If the

sending machine has the ability to

convert it, the color fax will be

printed at your machine as a black

& white fax.

Order a new ink cartridge. You can

continue printing until the LCD shows

Cannot Print

. (See

Ordering

accessories and supplies

on page ii and

Replacing the ink cartridges

on page 116.)

Low Temperature

The print head is too cold.

Allow the machine to warm up.

Media Error

The memory card is either

corrupted, improperly formatted,

or there is a problem with the

memory card.

Put the card firmly into the slot again to

make sure it is in the correct position. If the

error remains, check the media drive (slot)

of the machine by putting in another

memory card that you know is working.

Media is Full.

The memory card or USB Flash

memory drive you are using

already contains 999 files.

Your machine can only save to your

memory card or USB Flash memory drive

if it contains less than 999 files. Try

deleting unused files to free some space

and try again.

No Caller ID

There is no incoming call history.

You did not receive calls or you

have not subscribed to the Caller

ID service from your telephone

company.

If you want to use the Caller ID feature call

your telephone company. (See

Caller ID

on page 44.)

Error Message

Cause

Action