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Brother International MFC-L8850CDW Basic Users Guide - Page 125

Cover is Open., Start, DIMM Error, Disconnected, Document Jam, DR Mode in Use, Drum End Soon

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Troubleshooting Error Message Cover is Open. DIMM Error Disconnected Document Jam DR Mode in Use Drum End Soon Drum ! Cause Action The front cover is not completely closed. Close the front cover of the machine. The fuser cover is not completely closed or paper was jammed in the back of the machine when you turned on the power.  Close the fuser cover located inside the back cover of the machine.  Make sure paper is not jammed inside the back of the machine, and then close the fuser cover and press Start (see Paper is jammed at the back of the machine on page 126). The ADF cover is not completely closed. Close the ADF cover of the machine. The ADF cover is open while loading a document. Close the ADF cover of the machine, then press .  The DIMM is not installed correctly.  The DIMM is broken.  The DIMM does not meet the required specifications.  Turn off the machine and unplug the power cord. Remove the DIMM. (See Advanced User's Guide)  Confirm the DIMM meets the required specifications. (See Advanced User's Guide)  Reinstall the DIMM correctly. Wait a few seconds, plug in the power cord, and then turn the machine on again.  If this error message appears again, replace the DIMM with a new one. (See Advanced User's Guide) The other person or other Try to send or receive again. person's fax machine stopped the call. The document was not inserted or fed correctly, or the document scanned from the ADF was too long. See Document is jammed in the top of the ADF unit on page 122 or Using the automatic document feeder (ADF) on page 39. The machine is set to Set Distinctive Ring to Off (see Turning off Distinctive Ring mode. You Distinctive Ring on page 57). cannot change the Receive Mode from Manual to another mode. B The drum unit is near the end Order a new drum unit before you get a of its life. Replace Drum message. The corona wires on the drum Clean all four corona wires inside the drum unit unit must be cleaned. by sliding the blue tab (see Cleaning the corona wires on page 87). The drum unit is not installed correctly. Remove the drum unit, remove the toner cartridges from the drum unit, and reinstall the toner cartridges back into the drum unit. Reinstall the drum unit back in the machine. 113

Section	Page
Basic User’s Guide MFC-L8600CDW/MFC-L8850CDW/MFC-L9550CDW	1
Brother numbers	3
Register your product	3
FAQs (frequently asked questions)	3
For Customer Service	4
Ordering supplies	4
Notice - Disclaimer of Warranties (USA and Canada)	6
Compilation and Publication Notice	6
User’s Guides and where do I find them?	7
Table of Contents	8
1 General information	13
Using the documentation	13
Symbols and conventions used in the documentation	13
Accessing Brother Utilities (Windows®)	14
Accessing the Advanced User's Guide, and Software and Network User's Guide	15
Viewing Documentation	15
Viewing Documentation (Windows®)	15
Viewing Documentation (Macintosh)	16
How to find Scanning instructions	16
How to access Guides for Advanced Features	17
Accessing Brother Support (Windows®)	18
Accessing Brother Support (Macintosh)	19
Control panel overview	20
Touchscreen LCD	22
Settings screen	25
Setting the Ready screen	26
Basic Operations	26
Shortcut Settings	27
Adding Copy Shortcuts	27
Adding Fax Shortcuts	28
Adding Scan Shortcuts	29
Adding Web Connect Shortcuts	30
Adding Apps Shortcuts	31
Changing Shortcuts	32
Editing Shortcut Names	32
Deleting Shortcuts	33
Recalling Shortcuts	33
Set your Station ID	33
2 Loading paper	35
Loading paper and print media	35
Loading paper in the standard paper tray and the optional lower tray	35
Printing on plain paper, thin paper or recycled paper from Tray 1 and Tray 2	35
Loading paper in the multi- purpose tray (MP tray)	37
Printing on plain paper, thin paper, recycled paper, bond paper or glossy paper from the MP tray	37
Printing on thick paper, labels and envelopes from the MP tray	39
Unscannable and unprintable areas	42
Paper settings	43
Paper Size	43
Paper Type	43
Tray Use in Copy mode	44
Tray Use in Fax mode	44
Tray Use in Print mode	45
Acceptable paper and other print media	46
Recommended paper and print media	46
Paper type and size	46
The names for the paper trays in the printer driver and this Guide are as follows:	46
Paper Tray Capacity	47
Recommended paper specifications	47
Handling and using special paper	48
Types of paper to avoid	48
Envelopes	49
Types of envelopes to avoid	49
Labels	50
Types of labels to avoid	50
3 Loading documents	51
How to load documents	51
Using the automatic document feeder (ADF)	51
Document Sizes Supported	51
How to load documents	51
Using the scanner glass	52
Document Sizes Supported	52
How to load documents	52
4 Sending a fax	53
How to send a fax	53
Stop faxing	54
Faxing A4/Legal/Folio size documents from the scanner glass	54
Canceling a fax in process	54
Transmission Verification Report	55
5 Receiving a fax	56
Receive modes	56
Choose the correct Receive Mode	56
Using receive modes	58
Fax Only	58
Fax/Tel	58
Manual	58
External TAD	58
Receive Mode settings	59
Ring Delay	59
F/T Ring Time (Fax/Tel mode only)	59
Easy Receive	60
If Easy Receive is On:	60
If Easy Receive is Off:	60
Fax Preview (Black and White only)	61
How to preview a received fax	61
Setting Fax Preview	61
Using Fax Preview	61
How to print a fax	62
How to print or delete all faxes in the list	62
Turning off Fax Preview	63
6 Using PC-FAX	64
How to use PC-FAX	64
PC-FAX Receive (Windows® only)	64
PC-FAX Send	65
How to send a PC-FAX:	65
7 Telephone services and external devices	66
Telephone line services	66
Voice Mail	66
Distinctive Ring	67
What does your telephone company’s ‘Distinctive Ring’ do?	67
What does Brother’s ‘Distinctive Ring’ do?	67
Do you have Voice Mail?	67
Before you choose the ring pattern to register	68
Registering the Distinctive Ring pattern Very important!	68
Turning off Distinctive Ring	69
Connecting an external TAD (telephone answering device)	69
Connections	70
Recording an outgoing message (OGM)	71
Multi-line connections (PBX)	71
External and extension telephones	71
Connecting an external or extension telephone	71
Using external and extension telephones	72
Using extension telephones	72
Using an external telephone (Connected to the EXT. jack of the machine)	72
If you answer a call and no one is on the line:	72
Using a non-Brother cordless external handset	72
Using Remote Codes	73
Fax Receive Code	73
Telephone Answer Code	73
Changing the Remote Codes	73
8 Dialing and storing numbers	74
How to dial	74
Manual dialing	74
Dialing from the Address Book	74
LDAP search	74
Fax redial	74
Storing numbers	75
Storing a pause	75
Storing Address Book numbers	75
Changing Address Book names or numbers	76
9 Making copies	77
How to copy	77
Stop copying	77
Copy preset settings	77
Copy Settings and Options	78
10 Printing from a USB flash drive or digital camera supporting mass storage	79
Creating a PRN file for direct printing	79
Printing directly from the USB flash drive or digital camera supporting mass storage	80
Changing the default settings for direct print	82
11 How to print from a computer	83
Printing a document	83
12 How to scan to a computer	84
Before scanning	84
Scanning a document as a PDF file using ControlCenter4 (Windows®)	85
How to scan a document as a PDF file using the Touchscreen	87
A Routine maintenance	89
Replacing supplies	89
Replacing the toner cartridges	93
Toner Low: X	93
Replace Toner	93
Replacing the toner cartridges	94
Cleaning the corona wires	99
Replacing the drum unit	102
Drum !	102
Drum End Soon	102
Replace Drum	102
Drum Stop	102
Replacing the drum unit	102
Resetting the drum counter	108
Replacing the belt unit	108
Belt End Soon	108
Replace Belt	108
Replacing the belt unit	108
Resetting the belt unit counter	113
Replacing the waste toner box	113
WT Box End Soon	113
Replace WT Box	113
Replacing the waste toner box	113
Cleaning the scanner	120
B Troubleshooting	121
Identifying the problem	121
Error and maintenance messages	123
Transferring your faxes or Fax Journal report	132
Transferring faxes to another fax machine	132
Transferring faxes to your computer	133
Transferring the Fax Journal report to another fax machine	133
Document Jams	134
Document is jammed in the top of the ADF unit	134
Document is jammed under the document cover	134
Removing small documents jammed in the ADF	135
Document is jammed at the output tray	135
Paper Jams	136
Paper is jammed in the multi- purpose tray	136
Paper is jammed in the Paper Tray 1 or Tray 2	137
Paper is jammed at the back of the machine	138
Paper is jammed inside the machine	140
Paper is jammed underneath the paper tray	143
If you are having difficulty with your machine	145
Setting Dial Tone detection	154
Telephone line interference / VoIP	154
Improving the print quality	155
Machine Information	163
Checking the Serial Number	163
Checking the Firmware Version	163
Reset operations	163
How to reset the machine	164
C Settings and features tables	165
Using the Settings Tables	165
Settings Tables	166
Features Tables	193
Entering text	222
D Specifications	223
General	223
Document Size	226
Print media	227
Fax	228
Copy	229
Scanner	230
Printer	231
Interfaces	232
Network	233
Direct Print feature	234
Computer requirements	235
Supplies	236
Important information for the toner cartridge life	237

Match case Limit results 1 per page

Troubleshooting

113

Cover is Open.

The front cover is not

completely closed.

Close the front cover of the machine.

The fuser cover is not

completely closed or paper

was jammed in the back of the

machine when you turned on

the power.



Close the fuser cover located inside the

back cover of the machine.



Make sure paper is not jammed inside the

back of the machine, and then close the

fuser cover and press

Start

(see

Paper is

jammed at the back of the machine

on page 126).

The ADF cover is not

completely closed.

Close the ADF cover of the machine.

The ADF cover is open while

loading a document.

Close the ADF cover of the machine, then

press

DIMM Error



The DIMM is not installed

correctly.



The DIMM is broken.



The DIMM does not meet

the required specifications.



Turn off the machine and unplug the power

cord. Remove the DIMM. (See Advanced

User's Guide)



Confirm the DIMM meets the required

specifications. (See Advanced User's

Guide)



Reinstall the DIMM correctly. Wait a few

seconds, plug in the power cord, and then

turn the machine on again.



If this error message appears again,

replace the DIMM with a new one.

(See Advanced User's Guide)

Disconnected

The other person or other

person’s fax machine stopped

the call.

Try to send or receive again.

Document Jam

The document was not

inserted or fed correctly, or the

document scanned from the

ADF was too long.

See

Document is jammed in the top of the ADF

unit

on page 122 or

Using the automatic

document feeder (ADF)

on page 39.

DR Mode in Use

The machine is set to

Distinctive Ring mode. You

cannot change the Receive

Mode from Manual to another

mode.

Set Distinctive Ring to

Off

(see

Turning off

Distinctive Ring

on page 57).

Drum End Soon

The drum unit is near the end

of its life.

Order a new drum unit before you get a

Replace Drum

message.

Drum !

The corona wires on the drum

unit must be cleaned.

Clean all four corona wires inside the drum unit

by sliding the blue tab (see

Cleaning the

corona wires

on page 87).

The drum unit is not installed

correctly.

Remove the drum unit, remove the toner

cartridges from the drum unit, and reinstall the

toner cartridges back into the drum unit.

Reinstall the drum unit back in the machine.

Error Message

Cause

Action