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Brother International MFC-L8850CDW Basic Users Guide - Page 145

If you are having difficulty with your machine, BIMPORTANT

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Troubleshooting If you are having difficulty with your machine B IMPORTANT • For technical help, you must call the country where you bought the machine. Calls must be made from within that country. • If you think there is a problem with your machine, check the chart below and follow the troubleshooting tips. You can correct most problems yourself. • If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips. Visit http://solutions.brother.com/. • Using non-Brother supplies may affect the print quality, hardware performance, and machine reliability. Printing difficulties Difficulty No printout. Suggestions Check that the correct printer driver has been installed and selected. Check to see if the Touchscreen is showing an error message (see Error and maintenance messages on page 111). Check that the machine is online: (Windows® 7 and Windows Server® 2008 R2) Click the (Start) button > Devices and Printers. Right-click Brother MFC-XXXX Printer and click See what's printing. Click Printer in the menu bar. Make sure Use Printer Offline is cleared. (Windows Vista® and Windows Server® 2008) Click the (Start) button > Control Panel > Hardware and Sound > Printers. Right-click Brother MFC-XXXX Printer. Make sure Use Printer Online is not listed. If it is listed, click this option to set the driver Online. (Windows® XP and Windows Server® 2003) Click the Start button > Printers and Faxes. Right-click Brother MFC-XXXX Printer. Make sure Use Printer Online is not listed. If it is listed, click this option to set the driver Online. (Windows® 8 and Windows Server® 2012) Move your mouse to the lower right corner of your desktop. When the menu bar appears, click Settings > Control Panel. In the Hardware and Sound (Hardware) group, click View devices and printers. Right-click the Brother B MFC-XXXX Printer > See what's printing. If printer driver options appear, select your printer driver. Click Printer in the menu bar and make sure that Use Printer Offline is not selected. (Windows Server® 2012 R2) Click Control Panel on the Start screen. In the Hardware group, click View devices and printers. Right-click the Brother MFC-XXXX Printer > See what's printing. If printer driver options appear, select your printer driver. Click Printer in the menu bar and make sure that Use Printer Offline is not selected. Call your administrator to check your Secure Function Lock settings. 133

Section	Page
Basic User’s Guide MFC-L8600CDW/MFC-L8850CDW/MFC-L9550CDW	1
Brother numbers	3
Register your product	3
FAQs (frequently asked questions)	3
For Customer Service	4
Ordering supplies	4
Notice - Disclaimer of Warranties (USA and Canada)	6
Compilation and Publication Notice	6
User’s Guides and where do I find them?	7
Table of Contents	8
1 General information	13
Using the documentation	13
Symbols and conventions used in the documentation	13
Accessing Brother Utilities (Windows®)	14
Accessing the Advanced User's Guide, and Software and Network User's Guide	15
Viewing Documentation	15
Viewing Documentation (Windows®)	15
Viewing Documentation (Macintosh)	16
How to find Scanning instructions	16
How to access Guides for Advanced Features	17
Accessing Brother Support (Windows®)	18
Accessing Brother Support (Macintosh)	19
Control panel overview	20
Touchscreen LCD	22
Settings screen	25
Setting the Ready screen	26
Basic Operations	26
Shortcut Settings	27
Adding Copy Shortcuts	27
Adding Fax Shortcuts	28
Adding Scan Shortcuts	29
Adding Web Connect Shortcuts	30
Adding Apps Shortcuts	31
Changing Shortcuts	32
Editing Shortcut Names	32
Deleting Shortcuts	33
Recalling Shortcuts	33
Set your Station ID	33
2 Loading paper	35
Loading paper and print media	35
Loading paper in the standard paper tray and the optional lower tray	35
Printing on plain paper, thin paper or recycled paper from Tray 1 and Tray 2	35
Loading paper in the multi- purpose tray (MP tray)	37
Printing on plain paper, thin paper, recycled paper, bond paper or glossy paper from the MP tray	37
Printing on thick paper, labels and envelopes from the MP tray	39
Unscannable and unprintable areas	42
Paper settings	43
Paper Size	43
Paper Type	43
Tray Use in Copy mode	44
Tray Use in Fax mode	44
Tray Use in Print mode	45
Acceptable paper and other print media	46
Recommended paper and print media	46
Paper type and size	46
The names for the paper trays in the printer driver and this Guide are as follows:	46
Paper Tray Capacity	47
Recommended paper specifications	47
Handling and using special paper	48
Types of paper to avoid	48
Envelopes	49
Types of envelopes to avoid	49
Labels	50
Types of labels to avoid	50
3 Loading documents	51
How to load documents	51
Using the automatic document feeder (ADF)	51
Document Sizes Supported	51
How to load documents	51
Using the scanner glass	52
Document Sizes Supported	52
How to load documents	52
4 Sending a fax	53
How to send a fax	53
Stop faxing	54
Faxing A4/Legal/Folio size documents from the scanner glass	54
Canceling a fax in process	54
Transmission Verification Report	55
5 Receiving a fax	56
Receive modes	56
Choose the correct Receive Mode	56
Using receive modes	58
Fax Only	58
Fax/Tel	58
Manual	58
External TAD	58
Receive Mode settings	59
Ring Delay	59
F/T Ring Time (Fax/Tel mode only)	59
Easy Receive	60
If Easy Receive is On:	60
If Easy Receive is Off:	60
Fax Preview (Black and White only)	61
How to preview a received fax	61
Setting Fax Preview	61
Using Fax Preview	61
How to print a fax	62
How to print or delete all faxes in the list	62
Turning off Fax Preview	63
6 Using PC-FAX	64
How to use PC-FAX	64
PC-FAX Receive (Windows® only)	64
PC-FAX Send	65
How to send a PC-FAX:	65
7 Telephone services and external devices	66
Telephone line services	66
Voice Mail	66
Distinctive Ring	67
What does your telephone company’s ‘Distinctive Ring’ do?	67
What does Brother’s ‘Distinctive Ring’ do?	67
Do you have Voice Mail?	67
Before you choose the ring pattern to register	68
Registering the Distinctive Ring pattern Very important!	68
Turning off Distinctive Ring	69
Connecting an external TAD (telephone answering device)	69
Connections	70
Recording an outgoing message (OGM)	71
Multi-line connections (PBX)	71
External and extension telephones	71
Connecting an external or extension telephone	71
Using external and extension telephones	72
Using extension telephones	72
Using an external telephone (Connected to the EXT. jack of the machine)	72
If you answer a call and no one is on the line:	72
Using a non-Brother cordless external handset	72
Using Remote Codes	73
Fax Receive Code	73
Telephone Answer Code	73
Changing the Remote Codes	73
8 Dialing and storing numbers	74
How to dial	74
Manual dialing	74
Dialing from the Address Book	74
LDAP search	74
Fax redial	74
Storing numbers	75
Storing a pause	75
Storing Address Book numbers	75
Changing Address Book names or numbers	76
9 Making copies	77
How to copy	77
Stop copying	77
Copy preset settings	77
Copy Settings and Options	78
10 Printing from a USB flash drive or digital camera supporting mass storage	79
Creating a PRN file for direct printing	79
Printing directly from the USB flash drive or digital camera supporting mass storage	80
Changing the default settings for direct print	82
11 How to print from a computer	83
Printing a document	83
12 How to scan to a computer	84
Before scanning	84
Scanning a document as a PDF file using ControlCenter4 (Windows®)	85
How to scan a document as a PDF file using the Touchscreen	87
A Routine maintenance	89
Replacing supplies	89
Replacing the toner cartridges	93
Toner Low: X	93
Replace Toner	93
Replacing the toner cartridges	94
Cleaning the corona wires	99
Replacing the drum unit	102
Drum !	102
Drum End Soon	102
Replace Drum	102
Drum Stop	102
Replacing the drum unit	102
Resetting the drum counter	108
Replacing the belt unit	108
Belt End Soon	108
Replace Belt	108
Replacing the belt unit	108
Resetting the belt unit counter	113
Replacing the waste toner box	113
WT Box End Soon	113
Replace WT Box	113
Replacing the waste toner box	113
Cleaning the scanner	120
B Troubleshooting	121
Identifying the problem	121
Error and maintenance messages	123
Transferring your faxes or Fax Journal report	132
Transferring faxes to another fax machine	132
Transferring faxes to your computer	133
Transferring the Fax Journal report to another fax machine	133
Document Jams	134
Document is jammed in the top of the ADF unit	134
Document is jammed under the document cover	134
Removing small documents jammed in the ADF	135
Document is jammed at the output tray	135
Paper Jams	136
Paper is jammed in the multi- purpose tray	136
Paper is jammed in the Paper Tray 1 or Tray 2	137
Paper is jammed at the back of the machine	138
Paper is jammed inside the machine	140
Paper is jammed underneath the paper tray	143
If you are having difficulty with your machine	145
Setting Dial Tone detection	154
Telephone line interference / VoIP	154
Improving the print quality	155
Machine Information	163
Checking the Serial Number	163
Checking the Firmware Version	163
Reset operations	163
How to reset the machine	164
C Settings and features tables	165
Using the Settings Tables	165
Settings Tables	166
Features Tables	193
Entering text	222
D Specifications	223
General	223
Document Size	226
Print media	227
Fax	228
Copy	229
Scanner	230
Printer	231
Interfaces	232
Network	233
Direct Print feature	234
Computer requirements	235
Supplies	236
Important information for the toner cartridge life	237

Match case Limit results 1 per page

Troubleshooting

133

If you are having difficulty with your machine

IMPORTANT

•

For technical help, you must call the country where you bought the machine. Calls must be

made from within that country.

•

If you think there is a problem with your machine, check the chart below and follow the

troubleshooting tips. You can correct most problems yourself.

•

If you need additional help, the Brother Solutions Center offers the latest FAQs and

troubleshooting tips.

Visit http://solutions.brother.com/

•

Using non-Brother supplies may affect the print quality, hardware performance, and machine

reliability.

Printing difficulties

Difficulty

Suggestions

No printout.

Check that the correct printer driver has been installed and selected.

Check to see if the Touchscreen is showing an error message (see

Error and

maintenance messages

on page 111).

Check that the machine is online:

(Windows

7 and Windows Server

2008 R2)

Click the

(

Start

) button >

Devices and Printers

. Right

click

Brother

MFC-XXXX Printer

and click

See what's printing

. Click

Printer

in the menu bar.

Make sure

Use Printer Offline

is cleared.

(Windows Vista

and Windows Server

2008)

Click the

(

Start

) button >

Control Panel

Hardware and Sound

Printers

Right-click

Brother MFC-XXXX Printer

. Make sure

Use Printer Online

is not

listed. If it is listed, click this option to set the driver Online.

(Windows

XP and Windows Server

2003)

Click the

Start

button >

Printers and Faxes

. Right-click

Brother MFC-XXXX

Printer

. Make sure

Use Printer Online

is not listed. If it is listed, click this option

to set the driver Online.

(Windows

8 and Windows Server

2012)

Move your mouse to the lower right corner of your desktop.

When the menu bar

appears, click

Settings

Control Panel

. In the

Hardware and Sound

(Hardware) group, click

View devices and printers

Right-click the

Brother

MFC-XXXX Printer

See what’s printing

. If printer driver options appear, select

your printer driver. Click

Printer

in the menu bar and make sure that

Use Printer

Offline

is not selected.

(Windows Server

2012 R2)

Click

Control Panel

on the

Start

screen. In the

Hardware

group, click

View

devices and printers

. Right-click the

Brother MFC-XXXX Printer

See what’s

printing

. If printer driver options appear, select your printer driver. Click

Printer

the menu bar and make sure that

Use Printer Offline

is not selected.

Call your administrator to check your Secure Function Lock settings.