Canon CanoScan N670U CanoScan N670U/N676U/N1240U ScanGear CS-U 6.2 for Win/Mac - Page 84

Troubleshooting Checklist

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chapter 8 Troubleshooting Contents Troubleshooting Glossary Index Troubleshooting Checklist ScanGear CS-U does not launch. Problem: Cause1: Solution: Cause2: Solution: Cause3: Solution: ScanGear CS-U does not launch within the apllication software. The scanner may not be connected correctly. Make sure the scanner is properly connected to your computer before you turn on the computer. If not, connect the scanner. You may have chosen the wrong scanner source in your software application. Make sure you selected the correct scanner in the parent software application. For details, see your software application documentation for instructions. The scanner configuration file may have been changed. Uninstall ScanGear CS-U (p.79) then reinstall ScanGear CSU. (Quick Start Guide) The software application cannot find the scanner. Problem: Cause: Solution: When trying to scan, an error message says the scanner cannot be found. Windows may not recognize your scanner. Make sure the scanner is connected to your computer before you turned on the computer and started Windows. If not, connect the scanner. Then restart your computer. If this does not correct the problem, consult the scanner user manual for additional information about how to properly set up your scanner. 84

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84
chapter 8
Troubleshooting
Troubleshooting
Glossary
Contents
Index
Troubleshooting Checklist
ScanGear CS-U does not launch.
Problem:
ScanGear CS-U does not launch within the apllication
software.
Cause1:
The scanner may not be connected correctly.
Solution:
Make sure the scanner is properly connected to your
computer before you turn on the computer. If not, connect
the scanner.
Cause2:
You may have chosen the wrong scanner source in your
software application.
Solution:
Make sure you selected the correct scanner in the parent
software application.
For details, see your software
application documentation for instructions.
Cause3:
The scanner configuration file may have been changed.
Solution:
Uninstall ScanGear CS-U (
p.79
) then reinstall ScanGear CS-
U. (
Quick Start Guide)
The software application cannot find the scanner.
Problem:
When trying to scan, an error message says the scanner
cannot be found.
Cause:
Windows may not recognize your scanner.
Solution:
Make sure the scanner is connected to your computer before
you turned on the computer and started Windows. If not,
connect the scanner.
Then restart your computer. If this does
not correct the problem, consult the scanner user manual for
additional information about how to properly set up your
scanner.