Canon PIXMA iP3500 iP3500 series Quick Start Guide - Page 57

Cannot Install the Printer Driver, Cause, Action - troubleshooting

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Cannot Install the Printer Driver Cause Unable to proceed beyond the Printer Connection screen. Action If you were unable to proceed beyond the Printer Connection screen, follow the procedure below to reinstall the printer driver. Installation does not start automatically when the Setup CD-ROM is inserted into your computer's disc drive. (1)Click Cancel on the Printer Connection screen. (2)Click Start Over on the Installation Failure screen. (3)Click Back on the screen that appears next. (4)Click Exit on the PIXMA XXX screen (where "XXX" is your printer's name), then remove the CD-ROM. (5)Turn the printer off. (6)Restart the computer. (7)Make sure you have no application software running, including anti-virus software. (8)Follow the procedure described in your setup sheet to reinstall the printer driver. (1)Click Start then Computer. In Windows XP, Click Start then My Computer. In Windows 2000, double-click the My Computer icon on the desktop. (2)Double-click the CD-ROM icon on the displayed window. Note To use the Run command to start the setup program, specify your disc drive and then the name of the setup program, MSETUP4.EXE. The drive letter of the disc drive depends on your computer. Installation procedure not followed correctly. Double-click the CD-ROM icon on your desktop to start installation. If the CD-ROM icon is not displayed, restart your computer. If the icon is still not displayed, try different disks and see if they are displayed. If other disks are displayed, there is a problem with the Setup CD-ROM. Contact a Canon Service representative. Follow the procedure described in your setup sheet for proper installation. If the drivers were not installed correctly, uninstall the printer driver, restart your computer, and then reinstall the drivers. Refer to the PC Printing Guide onscreen manual. Note If the installer was forced to be terminated due to an Windows error, the system may be in an unstable condition and you may not be able to install the drivers. Restart your computer before reinstalling. Troubleshooting 53

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53
Troubleshooting
Cannot Install the Printer Driver
Cause
Action
Unable to proceed beyond the Printer
Connection screen.
If you were unable to proceed beyond the Printer Connection screen, follow the
procedure below to reinstall the printer driver.
(1)
Click
Cancel
on the
Printer Connection
screen.
(2)
Click
Start Over
on the
Installation Failure
screen.
(3)
Click
Back
on the screen that appears next.
(4)
Click
Exit
on the
PIXMA XXX
screen (where “
XXX
” is your printer’s name),
then remove the CD-ROM.
(5)
Turn the printer off.
(6)
Restart the computer.
(7)
Make sure you have no application software running, including anti-virus
software.
(8)
Follow the procedure described in your setup sheet to reinstall the printer
driver.
Installation does not start automatically
when the
Setup CD-ROM
is inserted
into your computer’s disc drive.
(1)
Click
Start
then
Computer
.
In Windows XP, Click
Start
then
My Computer
.
In Windows 2000, double-click the
My Computer
icon on the desktop.
(2)
Double-click the CD-ROM icon
on the displayed window.
Note
To use the
Run
command to start the setup program, specify your disc drive and
then the name of the setup program,
MSETUP4.EXE
. The drive letter of the disc
drive depends on your computer.
Double-click the CD-ROM icon on your desktop to start installation.
If the CD-ROM icon is not displayed, restart your computer. If the icon is still not
displayed, try different disks and see if they are displayed. If other disks are
displayed, there is a problem with the
Setup CD-ROM
. Contact a Canon Service
representative.
Installation procedure not followed
correctly.
Follow the procedure described in your setup sheet for proper installation.
If the drivers were not installed correctly, uninstall the printer driver, restart your
computer, and then reinstall the drivers. Refer to the
PC Printing Guide
on-
screen manual.
Note
If the installer was forced to be terminated due to an Windows error, the system
may be in an unstable condition and you may not be able to install the drivers.
Restart your computer before reinstalling.