Canon PIXMA iP3500 iP3500 series Quick Start Guide - Page 70

Error Message Appears on the Computer Screen, Writing Error/Output Error/Communication Error

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Error Message Appears on the Computer Screen „ Writing Error/Output Error/Communication Error Cause The printer is not ready. Printer port setting does not match the computer's interface connecting the printer. The printer is not connected properly. Printer driver is not installed properly. Action Confirm that the POWER lamp is lit green. If the POWER lamp is off, turn the printer on. While the POWER lamp is flashing green, the printer is initializing. Wait until the POWER lamp stops flashing and remains lit green. If the ALARM lamp is flashing orange, an error may have occurred in the printer. For details on how to resolve the error, see "ALARM Lamp Flashes Orange" on page 64. Check the printer port settings. * In the following instruction, "XXX" signifies your printer's name. (1)Log on as a user account with administrator privilege. (2)Click Control Panel, then Printer under Hardware and Sound. In Windows XP, click Control Panel, Printers and Other Hardware, then Printers and Faxes. In Windows 2000, click Control Panel then Printers. (3)Right-click the Canon XXX icon, then select Properties. (4)Click the Ports tab to confirm the port settings. Make sure that a port named USBnnn (where "n" is a number) with Canon XXX appearing in the Printer column is selected for Print to the following port(s). If the port setting is not correct, reinstall the Printer Drivers or change the port setting according to the interface you are using. Make sure that the USB cable is securely plugged in to the printer and the computer. z If you are using a relay device such as a USB hub, disconnect it, connect the printer directly to the computer, and try printing again. If printing starts normally, there is a problem with the relay device. Consult the reseller of the relay device for details. z There could also be a problem with the USB cable. Replace the USB cable and try printing again. The printer driver may not be installed properly. Uninstall them following the procedure described in the PC Printing Guide on-screen manual and reinstall them following the procedure described in your setup sheet. 66 Troubleshooting

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66
Troubleshooting
Error Message Appears on the Computer Screen
Writing Error/Output Error/Communication Error
Cause
Action
The printer is not ready.
Confirm that the
POWER
lamp is lit green.
If the
POWER
lamp is off, turn the printer on.
While the
POWER
lamp is flashing green, the printer is initializing. Wait until the
POWER
lamp stops flashing and remains lit green.
If the
ALARM
lamp is flashing orange, an error may have occurred in the
printer. For details on how to resolve the error, see “ALARM Lamp Flashes
Orange” on page 64.
Printer port setting does not match the
computer’s interface connecting the
printer.
Check the printer port settings.
* In the following instruction, “
XXX
” signifies your printer’s name.
(1)
Log on as a user account with administrator privilege.
(2)
Click
Control Panel
, then
Printer
under
Hardware and Sound
.
In Windows XP, click
Control Panel
,
Printers and Other Hardware
, then
Printers and Faxes
.
In Windows 2000, click
Control Panel
then
Printers
.
(3)
Right-click the
Canon XXX
icon, then select
Properties
.
(4)
Click the
Ports
tab to confirm the port settings.
Make sure that a port named
USBnnn
(where “n” is a number) with
Canon
XXX
appearing in the
Printer
column is selected for
Print to the following
port(s)
.
If the port setting is not correct, reinstall the Printer Drivers or change the port
setting according to the interface you are using.
The printer is not connected properly.
Make sure that the USB cable is securely plugged in to the printer and the
computer.
If you are using a relay device such as a USB hub, disconnect it, connect the
printer directly to the computer, and try printing again. If printing starts
normally, there is a problem with the relay device.
Consult the reseller of the relay device for details.
There could also be a problem with the USB cable. Replace the USB cable
and try printing again.
Printer driver is not installed properly.
The printer driver may not be installed properly. Uninstall them following the
procedure described in the
PC Printing Guide
on-screen manual and reinstall
them following the procedure described in your setup sheet.