Canon VB-R12VE Camera Management Tool User Manual - Page 75

Message Encryption Password is invalid. The Mobile Camera Viewer could not be updated, because the Mobile Camera Viewer update file is the same as the Mobile Camera Viewer on the camera or it is an older version. Description Invalid characters were used in [Encryption Password] when executing [Back Up Settings] or [Restore Settings] in the [Maintenance] menu. Only enter alphanumeric characters, symbols, or spaces in [Encryption Password]. You cannot update to the Mobile Camera Viewer of the same version as the current one or of an older version. Check the version of the Mobile Camera Viewer. The Mobile Camera Viewer update file is not for use with this camera. The model name of the Mobile Camera Viewer update file and the model name of the camera do not match. Check the combination of the camera in the camera list and the target model of the Mobile Camera Viewer update file. If both models do not match, the Mobile Camera Viewer cannot be updated. The Mobile Camera Viewer update file format is invalid or the file is corrupt. The Mobile Camera Viewer update file of a different model is specified. Specify the correct Mobile Camera Viewer update file. The Mobile Camera Viewer cannot be updated with a modified Mobile Camera Viewer update file. If the Mobile Camera Viewer update file is corrupted, download it again. The specified Mobile Camera Viewer update file cannot be found. The specified Mobile Camera Viewer update file could not be found. Check that the Mobile Camera Viewer update file exists in the specified folder and then specify the correct save location folder and file name. Application could not be started. Install .NET Framework 3.5 (SP1 or later). .NET Framework 3.5 (SP1 or later) is not installed. Start this utility after installing .NET Framework. Troubleshooting 6 Error Messages Message Description Firmware upgrade completed unsuccessfully. The camera's firmware might be corrupted. If you cannot access the camera after waiting about 30 minutes, please contact the product support. Even though about 30 minutes have passed, the restart for the firmware upgrade procedure did not finish. If you cannot access the camera even after the time displayed in the message has passed, check whether the camera is connected to the network properly, and then contact the customer support center. Failed to save the camera specification file. The length of the specified folder and file exceeds 260 characters. Make sure the length of the folder and file does not exceed 260 characters. Failed to load camera specification file. • The format of the camera specification file is incorrect. Check the descriptions in the camera specification file. • The length of the specified folder and file exceeds 260 characters. Make sure the length of the folder and file does not exceed 260 characters. Failed to change the camera settings. This message is displayed when camera settings could not be changed. Check the connection with the camera. The value combination is invalid. The combination of values cannot be specified. Confirm the details of the message and review the settings. To clear an error involving the combination of items which cannot be specified from the Camera Management Tool, change the settings on the Settings Page for the camera. For Settings Page details, please refer to the camera's "Operation Guide". Cannot start because one of the following tools is running: • Firmware Upgrade Tool • Backup Tool • Restore Tool • Memory Card Unmount Tool An attempt was made to launch this tool while another tool with a function equivalent to one of the functions of this tool is running (Firmware Upgrade Tool, Backup Tool, Restore Tool, or Memory Card Unmount Tool). Close the other tool and then try launching this tool again. 75