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Troubleshooting the Installation - switch commands

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C A P P E N D I X Troubleshooting the Installation This chapter describes how to troubleshoot the switch hardware installation and contains these sections: • Getting Started, page C-2 • Problem Solving to the System Component Level, page C-2 • Identifying Startup Problems, page C-2 • Troubleshooting the Power Supply, page C-4 • Contacting Customer Service, page C-4 If your system has problems starting up, use the information in this chapter to help isolate the cause. Problems with the initial startup are often caused by poor or improper connections. Although temperature conditions above the maximum acceptable level rarely occur at initial startup, environmental monitoring functions are included because they also monitor DC-line voltages. Note For configuration questions or problems, refer to the software configuration guide or the command reference publication. Tip For additional information about the Cisco Catalyst 4948E switch (including configuration examples and troubleshooting information), see the documents listed on this page: http://www.cisco.com/en/US/products/ps6021/tsd_products_support_series_home.html OL-21561-02 Catalyst 4948E and Catalyst 4948E-F Switch Installation Guide C-1

Section	Page
Catalyst 4948E and Catalyst 4948E-F Switch Installation Guide	1
Contents	3
Preface	9
Audience	9
Organization	9
Related Documentation	10
Command Syntax Conventions	10
Statement 1071-Warning Definition	11
Obtaining Documentation and Submitting a Service Request	16
Product Overview	17
Features	19
Physical and Environmental Specifications	23
Fan Tray	24
Catalyst 4948E Fan Tray (WS-X4993=)	24
Catalyst 4948E-F Fan Tray (WS-X4993-F=)	25
Front Panel LEDs	27
Preparing for Installation	29
Safety	29
Site Requirements	30
Rack-Mounting Guidelines	30
Temperature	31
Air Flow	32
Humidity	33
Altitude	33
Dust and Particulates	33
Corrosion	34
Electromagnetic and Radio Frequency Interference	34
Shock and Vibration	35
Power Source Interruptions	35
System Grounding	35
Maintaining Safety with Electricity	37
Preventing Electrostatic Discharge Damage	38
Power Requirements	39
Power Connection Guidelines for AC-Powered Systems	40
Power Connection Guidelines for DC-Powered Systems	40
Cabling Requirements	41
Site Preparation Checklist	41
Installing the Switch	43
Preparing to Install the Chassis	43
Warnings	44
Verifying Package Contents	46
Required Tools	46
Lifting the Chassis Safely	47
Rack-Mounting the Chassis	47
Attaching the Rack-Mount Brackets to the Chassis	48
Installing the Chassis in the Rack	49
Installing the Cable Guide (Optional)	50
Installing the Catalyst 4948E-F Switch Chassis with the Optional Panduit Air Duct Kit	51
Installing the System Ground	52
Connecting Power to the Switch	54
Connecting AC Source Power to the Switch	54
Connecting DC Source Power to the Switch	55
Attaching the Interface Cables	57
Connecting to the Downlink Ports	58
Installing Uplink Port Transceivers and Cables	58
Connecting to the Ethernet Management Port	62
Connecting to the Console Port	62
Powering Up the Switch	63
Starting the Terminal-Emulation Software	63
Powering Up the Switch	63
Removal and Replacement Procedures	65
Removing and Installing the DC-Input Power Supply	66
Required Tools	66
Removing the DC-Input Power Supply	66
Installing the DC-Input Power Supply	69
Removing and Installing the AC-Input Power Supply	72
Required Tools	72
Removing the AC-Input Power Supply	72
Installing the AC-Input Power Supply	73
Removing and Installing the Fan Tray	74
Required Tools	74
Removing the Fan Tray	74
Installing the Fan Tray	75
Power Supply Specifications	77
300 W AC-Input Power Supply (PWR-C49E-300AC-R)	77
300 W AC-Input Power Supply (PWR-C49E-300AC-F)	81
300 W AC-Input Power Supply Power Cords	84
300 W DC-Input Power Supply (PWR-C49-300DC)	88
Transceiver, Chassis Connectors, and Cable and Adapter Specifications	91
Transceiver Support for Uplink Ports	91
1-GB SFP Transceivers	91
CWDM SFP Transceivers	95
DWDM SFP Transceivers	97
10-GB SFP+ Transceivers	99
Console Port	101
Ethernet Management Port	102
Cables and Adapters	102
Rollover Cable	102
Rollover Cable RJ-45 to DB-9 Adapter (For Connecting to a PC)	103
Troubleshooting the Installation	105
Getting Started	106
Problem Solving to the System Component Level	106
Identifying Startup Problems	106
LED Readings	107
Troubleshooting the Power Supply	108
Contacting Customer Service	108
Regulatory Compliance and Safety Information	109
Translated Safety Warnings	110
Statement 17-Overtemperature Warning	110
Statement 37-Restricted Area Warning	111
Statement 39-Grounded Equipment Warning	112
Statement 43-Jewelry Removal Warning	113
Statement 48-Stacking the Chassis Warning	116
Statement 171-Ethernet Cable Shielding in Offices	117
Statement 258-Fan Tray Removal Warning	118
Statement 322-DC Power Off Warning	119
Statement 1001-Work During Lightning Activity	120
Statement 1003-DC Power Disconnection	121
Statement 1004-Installation Instructions	123
Statement 1006-Chassis Warning for Rack-Mounting and Servicing	124
Statement 1008-Class 1 Laser Product	130
Statement 1017-Restricted Area	131
Statement 1019-Main Disconnecting Device	133
Statement 1030-Equipment Installation	134
Statement 1040-Product Disposal	136
Statement 1045-Short-circuit Protection	138
Statement 1046-Installing or Replacing the Unit	140
Statement 1051-Laser Radiation	141
Statement 1072-Shock Hazard from Interconnections	143
Statement 1074-Comply with Local and National Electrical Codes	145
Statement 1075-Hazardous Voltage or Energy Present on DC Power Terminals	147
Regulatory Standards Compliance	148
GR-1089-CORE Issue 3 Documentation Statements	150
Statement 7016-GR-1089-Core Intrabuilding Lightning-Immunity Requirements	150
GR-1089-CORE Issue 4 Documentation Statements	150
Statement 7001-ESD Mitigation	150
Statement 7005-Intra-building Lightning Surge and AC Power Fault	150
Statement 7012-Equipment Interfacing with AC Power Ports	150
Statement 7013-Equipment Bonding Networks	150
Statement 7014-Installation Location	150
Statement 7015-Equipment Bonding and Grounding	151
Statement 7016-Battery Return Conductor	151
Statement 7017-Minimum Steady State DC Input Voltage	151
European Directives	151
Statement 2002-Declaration of Conformity with Regard to the Directives 2006/95/EC and 2004/108/EC	151
Statement 6005-California Perchlorate Contamination Prevention Act (Title 22, California Code of Regulations, Chapter 33)	151
EMC Class A Notices and Warnings	152
Statement 2017-Class A Notice for FCC	152
Statement 2021-Class A Notice for Canada	152
Statement 191-VCCI Class A Warning for Japan	152
Statement 256-Class A Warning for Hungary	153
Statement 257-Class A Notice for Taiwan and Other Traditional Chinese Markets	153
Statement 294-Class A Warning for Korea	153
Statement 340-Class A Warning for CISPR22	154
Statement 371-Power Cable and AC Adapter	155

Match case Limit results 1 per page

C-1

Catalyst 4948E and Catalyst 4948E-F Switch Installation Guide

OL-21561-02

APPENDIX

Troubleshooting the Installation

This chapter describes how to troubleshoot the switch hardware installation and contains these sections:

•

Getting Started, page C-2

•

Problem Solving to the System Component Level, page C-2

•

Identifying Startup Problems, page C-2

•

Troubleshooting the Power Supply, page C-4

•

Contacting Customer Service, page C-4

If your system has problems starting up, use the information in this chapter to help isolate the cause.

Problems with the initial startup are often caused by poor or improper connections. Although

temperature conditions above the maximum acceptable level rarely occur at initial startup,

environmental monitoring functions are included because they also monitor DC-line voltages.

Note

For configuration questions or problems, refer to the software configuration guide or the command

reference publication.

Tip

For additional information about the Cisco Catalyst 4948E switch (including configuration examples

and troubleshooting information), see the documents listed on this page:

http://www.cisco.com/en/US/products/ps6021/tsd_products_support_series_home.html