D-Link DIR-506L SharePort Go User Manual - Page 121

Submitting A Claim Canada, Networks, Inc., 2525 Meadowvale Boulevard Mississauga, Ontario

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Appendix E - Warranty Submitting A Claim (Canada): The customer shall return the product to the original purchase point based on its return policy. In case the return policy period has expired and the product is within warranty, the customer shall submit a claim to D-Link as outlined below: • Customers need to provide their receipt (proof of purchase) even if the product is registered. Without a receipt, no warranty service will be done. The registration is not considered a proof of purchase. • The customer must submit with the product as part of the claim a written description of the Hardware defect or Software nonconformance in sufficient detail to allow D-Link to confirm the same, along with proof of purchase of the product (such as a copy of the dated purchase invoice for the product) if the product is not registered. • The customer must obtain a Case ID Number from D-Link Technical Support at 1-800-361-5265, who will attempt to assist the customer in resolving any suspected defects with the product. If the product is considered defective, the customer must obtain a Return Material Authorization ("RMA") number by completing the RMA form and entering the assigned Case ID Number at https://rma.dlink.ca/. • After an RMA number is issued, the defective product must be packaged securely in the original or other suitable shipping package to ensure that it will not be damaged in transit, and the RMA number must be prominently marked on the outside of the package. Do not include any manuals or accessories in the shipping package. D-Link will only replace the defective portion of the product and will not ship back any accessories. • The customer is responsible for all in-bound shipping charges to D-Link. No Cash on Delivery ("COD") is allowed. Products sent COD will be rejected by D-Link. Products shall be fully insured by the customer and shipped to D-Link Networks, Inc., 2525 Meadowvale Boulevard Mississauga, Ontario, L5N 5S2 Canada. D-Link will not be held responsible for any packages that are lost in transit to D-Link. The repaired or replaced packages will be shipped to the customer via Purolator Canada or any common carrier selected by D-Link. Return shipping charges shall be prepaid by D-Link if you use an address in Canada, otherwise we will ship the product to you freight collect. Expedited shipping is available upon request and provided shipping charges are prepaid by the customer. D-Link may reject or return any product that is not packaged and shipped in strict compliance with the foregoing requirements, or for which an RMA number is not visible from the outside of the package. The product owner agrees to pay D-Link's reasonable handling and return shipping charges for any product that is not packaged and shipped in accordance with the foregoing requirements, or that is determined by D-Link not to be defective or non-conforming. • RMA phone number: 1-800-361-5265 Hours of Operation: Monday-Friday, 9:00AM - 9:00PM EST D-Link DIR-506L User Manual 117

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D-Link DIR-506L User Manual
Appendix E - Warranty
Submitting A Claim (Canada):
The customer shall return the product to the original purchase point based on its return policy. In case the return policy period
has expired and the product is within warranty, the customer shall submit a claim to D-Link as outlined below:
• Customers need to provide their receipt (proof of purchase) even if the product is registered. Without a receipt, no
warranty service will be done. The registration is not considered a proof of purchase.
• The customer must submit with the product as part of the claim a written description of the Hardware defect or
Software nonconformance in sufficient detail to allow D-Link to confirm the same, along with proof of purchase of
the product (such as a copy of the dated purchase invoice for the product) if the product is not registered.
• The customer must obtain a Case ID Number from D-Link Technical Support at 1-800-361-5265, who will attempt to
assist the customer in resolving any suspected defects with the product. If the product is considered defective, the
customer must obtain a Return Material Authorization (“RMA”) number by completing the RMA form and entering
the assigned Case ID Number at https://rma.dlink.ca/.
• After an RMA number is issued, the defective product must be packaged securely in the original or other suitable
shipping package to ensure that it will not be damaged in transit, and the RMA number must be prominently marked
on the outside of the package. Do not include any manuals or accessories in the shipping package. D-Link will only
replace the defective portion of the product and will not ship back any accessories.
• The customer is responsible for all in-bound shipping charges to D-Link. No Cash on Delivery (“COD”) is allowed.
Products sent COD will be rejected by D-Link. Products shall be fully insured by the customer and shipped to D-Link
Networks, Inc., 2525 Meadowvale Boulevard Mississauga, Ontario, L5N 5S2 Canada. D-Link will not be held responsible
for any packages that are lost in transit to D-Link. The repaired or replaced packages will be shipped to the customer
via Purolator Canada or any common carrier selected by D-Link. Return shipping charges shall be prepaid by D-Link
if you use an address in Canada, otherwise we will ship the product to you freight collect. Expedited shipping is
available upon request and provided shipping charges are prepaid by the customer. D-Link may reject or return any
product that is not packaged and shipped in strict compliance with the foregoing requirements, or for which an
RMA number is not visible from the outside of the package. The product owner agrees to pay D-Link’s reasonable
handling and return shipping charges for any product that is not packaged and shipped in accordance with the
foregoing requirements, or that is determined by D-Link not to be defective or non-conforming.
• RMA phone number: 1-800-361-5265 Hours of Operation: Monday-Friday, 9:00AM – 9:00PM EST