Dell 962 All In One Photo Printer User's Guide - Page 65

Troubleshooting, Setup Problems - photo all in one printer 962 driver windows 7

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Troubleshooting Setup Problems General Problems Error Messages and Lights Improving Print Quality Follow these tips when you troubleshoot your printer: If the printer does not work, ensure that the printer is properly connected to the electrical outlet and computer, if using a computer. If an error message appears on the operator panel display, write down the exact message. Setup Problems Computer Problems Verify that your printer is compatible with your computer - The Dell Photo AIO Printer 962 supports Windows 2000 and Windows XP. Make sure you turned on both your printer and your computer. Check the USB cable - Ensure that the USB cable is firmly connected to your printer and your computer. Shut down the computer, reconnect the USB cable as shown on the setup diagram for your printer, and then restart the computer. If the software installation screen does not appear automatically, install the software manually - 1. Insert the Drivers and Utilities CD. 2. In Windows XP. click Start My Computer. In Windows 2000, double-click My Computer from your desktop. 3. Double-click the CD-ROM drive icon. If necessary, double-click setup.exe. 4. When the printer software screen appears, click Install or Install Now. 5. Follow the instructions on your screen to complete the installation.

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Troubleshooting
Setup Problems
General Problems
Error Messages and Lights
Improving Print Quality
Follow these tips when you troubleshoot your printer:
If the printer does not work, ensure that the printer is properly connected to the electrical outlet and
computer, if using a computer.
If an error message appears on the operator panel display, write down the exact message.
Setup Problems
Computer Problems
Verify that your printer is compatible with your computer
-
The
Dell Photo AIO
Printer 962
supports Windows 2000 and Windows XP.
Make sure you turned on both your printer and your computer.
Check the USB cable -
Ensure that the USB cable is firmly connected to your printer and your computer.
Shut down the computer, reconnect the USB cable as shown on the setup diagram for
your printer, and then restart the computer.
If the software installation screen does not appear automatically, install the software
manually
-
Insert the
Drivers and Utilities
CD.
1.
In
Windows XP
. click
Start
My Computer
.
2.
In
Windows 2000
, double-click
My Computer
from your desktop.
Double-click the
CD-ROM drive
icon. If necessary, double-click
setup.exe
.
3.
When the printer software screen appears, click
Install
or
Install Now
.
4.
Follow the instructions on your screen to complete the installation.
5.