Dell 962 All In One Photo Printer User's Guide - Page 67

Printer Problems, Printers and Other Hardware - windows 7 driver

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b. c. d. Follow the instructions on your screen to complete the installation. Printer Problems Ensure that the printer power cable is firmly connected to the printer and the electrical outlet. Determine if the printer has been held or paused - Windows XP 1. Click Start Control Panel Printers and Other Hardware Printers and Faxes. 2. Double-click Dell Photo AIO Printer 962, and then click Printer. 3. Make sure a check mark is not next to Pause Printing. If a check mark is next to Pause Printing, click it to deselect the option. Windows 2000 1. Click Start Settings Printers. 2. Double-click Dell Photo AIO Printer 962, and then click Printer. 3. Make sure a check mark is not next to Pause Printing. If a check mark is next to Pause Printing, click Pause Printing to deselect it. Check for flashing lights on the printer - For more information, see Error Messages and Lights. Ensure you installed the ink cartridges correctly and removed the sticker and tape from each cartridge. Make sure you loaded the paper correctly - For more information, see Loading Paper. Printer won't print and print jobs are stuck in print queue - Print jobs may be stuck in the print queue if you have multiple instances of your Dell printer installed on your computer. To check for multiple entries of the printer: 1. In Windows XP, click Start Control Panel Printers and Other Hardware Printers and Faxes. In Windows 2000, click Start Settings Printers. 2. Check for multiple printer objects for your Dell printer, which might be shown as Dell 962, Dell 962 (Copy 1), Dell 962 (Copy 2), and so on. 3. Print a job to each one of these print objects to see which print object is active. 4. Set the active print object as the default printer by right-clicking it in the Printers and Faxes window. 5. Delete the other copies of the print object by right-clicking each and selecting Delete. NOTE: Be careful not to delete any printers you still want to use. If you accidentally delete a printer that you want to use, reinstall it using the CD or web drivers for that specific printer. To prevent multiple instances of your Dell printer in your Printers and Faxes folder, make sure when disconnecting and reconnecting the printer from your computer's USB connector that you always plug the USB cable back into the same USB connector that was originally used for the Dell printer. Also, do not install the Dell printer drivers multiple times from your printer CD.

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Follow the instructions on your screen to complete the installation.
d.
Printer Problems
Ensure that the printer power cable is firmly connected to the printer and the
electrical outlet.
Determine if the printer has been held or paused -
Windows XP
Click
Start
Control Panel
Printers and Other Hardware
Printers and Faxes
.
1.
Double-click
Dell Photo AIO Printer 962
, and then click
Printer
.
2.
Make sure a check mark is not next to
Pause Printing
. If a check mark is next to
Pause
Printing
, click it to deselect the option.
3.
Windows 2000
Click
Start
Settings
Printers
.
1.
Double-click
Dell Photo AIO Printer 962
, and then click
Printer
.
2.
Make sure a check mark is not next to
Pause Printing
. If a check mark is next to
Pause
Printing
, click
Pause Printing
to deselect it.
3.
Check for flashing lights on the printer -
For more information, see
Error Messages and
Lights
.
Ensure you installed the ink cartridges correctly and removed the sticker and tape
from each cartridge.
Make sure you loaded the paper correctly
-
For more information, see
Loading Paper
.
Printer won't print and print jobs are stuck in print queue -
Print jobs may be stuck in
the print queue if you have multiple instances of your Dell printer installed on your computer.
To check for multiple entries of the printer:
In
Windows XP
, click
Start
Control Panel
Printers and Other Hardware
Printers
and Faxes
.
1.
In
Windows 2000
, click
Start
Settings
Printers
.
Check for multiple printer objects for your Dell printer, which might be shown as
Dell
962
,
Dell 962 (Copy 1)
,
Dell 962 (Copy 2)
, and so on.
2.
Print a job to each one of these print objects to see which print object is active.
3.
Set the active print object as the default printer by right-clicking it in the
Printers and
Faxes
window.
4.
Delete the other copies of the print object by right-clicking each and selecting
Delete
.
5.
NOTE:
Be careful not to delete any printers you still want to use. If you accidentally delete a
printer that you want to use, reinstall it using the CD or web drivers for that specific printer. To
prevent multiple instances of your Dell printer in your
Printers and Faxes
folder, make sure
when disconnecting and reconnecting the printer from your computer's USB connector that you
always plug the USB cable back into the same USB connector that was originally used for the
Dell printer. Also, do not install the Dell printer drivers multiple times from your printer CD.