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Dell E515dn Dell Multifunction Printer Users Guide - Page 264

Printing Problems

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Printing Problems Difficulties No printout Suggestions Check that the correct printer driver has been installed and selected. Check to see if the Status Monitor (for Macintosh only) or the machine's control panel displays an error status. Check that the machine is online: • Windows® 7 and Windows Server® 2008 R2 Click (Start) > Devices and Printers. Right-click Dell MFP EXXXX and click See what's printing. Click Printer in the menu bar. Make sure Use Printer Offline is cleared. • Windows Vista® and Windows Server® 2008 Click (Start) > Control Panel > Hardware and Sound > Printers. Rightclick Dell MFP EXXXX. Make sure Use Printer Online is not listed. If it is listed, click this option to set the driver Online. • Windows Server® 2003 Click the Start > Printers and Faxes. Right-click Dell MFP EXXXX. Make sure Use Printer Online is not listed. If it is listed, click this option to set the driver Online. • Windows® 8 and Windows Server® 2012 Move your mouse to the lower right corner of your desktop. When the menu bar appears, click Settings > Control Panel. In the Hardware and Sound group, click View devices and printers. Right-click the Dell MFP EXXXX. Click See what's printing. If printer driver options appear, select your printer driver. Click Printer in the menu bar and make sure that Use Printer Offline is not selected. • Windows Server® 2012 R2 Click Control Panel on the Start screen. In the Hardware group, click View devices and printers. Right-click the Dell MFP EXXXX. Click See what's printing. If printer driver options appear, select your printer driver. Click Printer in the menu bar and make sure Use Printer Offline is not selected. (For Dell E514dw) Check the machine is not in Power Off mode. The machine is not printing or has stopped printing. The headers or footers appear when the document displays on the screen but they do not show up when it is printed. The machine prints unexpectedly or it prints garbage. The machine prints the first couple of pages correctly, then some pages have missing text. If the machine is in Power Off mode, press and hold on the control panel, and then re-send print data. Press Cancel. The machine will cancel the print job and clear it from the memory. The printout may be incomplete. Resend print data. There is an unprintable area on the top and bottom of the page. Adjust the top and bottom margins in your document to allow for this. Press Cancel . Check the settings in your application to make sure they are set up to work with your machine. Check the settings in your application to make sure they are set up to work with your machine. Your computer is not recognizing the full signal of the machine's input buffer. Make sure you connected the interface cable correctly. 264 Troubleshooting

Section	Page
Before You Use Your Dell Machine	21
Applicable Models	21
Definitions of Notes	21
Important Note	22
Introduction to Your Dell Machine	25
Control Panel Overview	25
Dell E515dn/Dell E515dw	25
Dell E514dw	28
Dell Printer Hub (Windows® Only)	30
Paper Handling	33
Load Paper	33
Load and Print using the Paper Tray	33
Load and Print Paper in the Manual Feed Slot	36
Load and Print Plain Paper, Thin Paper, Recycled Paper and Bond Paper in the Manual Feed Slot	36
Load and Print on Thick Paper and Labels in the Manual Feed Slot	38
Load and Print on Envelopes in the Manual Feed Slot	40
Paper Settings	42
Change the Paper Size	43
Change the Paper Type	43
Set the Check Size	43
Unscannable and Unprintable Areas	44
Using Special Paper	44
Load Documents	45
Load Documents in the Automatic Document Feeder (ADF)	45
Load Documents on the Scanner Glass	46
Print	51
Before Printing	51
Print from Your Computer (Windows®)	51
Basic Printing Methods (Windows®)	51
Print a Document (Windows®)	52
Print Preview (Windows®)	53
Change the Paper Size (Windows®)	53
Change the Orientation of Your Print (Portrait or Landscape) (Windows®)	54
Print Multiple Copies of the Same Document (Windows®)	55
Change the Media Type (Windows®)	55
Change the Resolution (Windows®)	56
Change the Print Settings (Windows®)	56
Improve Gray Printing (Windows®)	57
Improve Pattern Printing (Windows®)	58
Improve Thin Line (Windows®)	58
Print More Than One Page on a Single Sheet of Paper (N in 1) (Windows®)	58
Print as a Poster (Windows®)	59
Print on Both Sides of the Paper (Windows®)	60
Print as a Booklet (Windows®)	62
Change the Paper Source (Windows®)	65
Advanced Printing Methods (Windows®)	65
Print in Toner Save Mode (Windows®)	66
Scaled Print (Windows®)	67
Reverse Print (Windows®)	67
Add a Watermark to the Printed Document (Windows®)	68
Print the Date, Time and PC Login User Name on the Document (Header-Footer Print) (Windows®)	69
Use a Macro from Your Computer (Windows®)	69
Adjust the Print Density (Windows®)	70
Reduce Paper Curl (Windows®)	71
Improve Toner Fixing (Windows®)	71
Skip Blank Page (Windows®)	72
Print Text in Black (Windows®)	72
Save an Archive File of the Print Data (Windows®)	73
Select a Print Profile (Windows®)	73
Add a Print Profile	74
Delete a Print Profile	74
Change the Default Print Settings (Windows®)	75
Print a Document Using the Dell Emulate PS Printer Driver (PostScript® 3™ Language Emulation) (Windows®)	75
Print from Your Computer (Macintosh)	76
Print a Document (Macintosh)	76
Set Print Options (Macintosh)	77
Print in Toner Save Mode (Macintosh)	78
Print Multiple Copies of the Same Document (Macintosh)	78
Print on Both Sides of the Paper (Macintosh)	79
Change the Paper Size (Macintosh)	80
Change the Orientation of Your Print (Portrait or Landscape) (Macintosh)	81
Print More Than One Page on a Single Sheet of Paper (N in 1) (Macintosh)	81
Reverse Print (Macintosh)	82
Flip Horizontally (Macintosh)	82
Scaled Print (Macintosh)	83
Change the Media Type (Macintosh)	83
Change the Resolution (Macintosh)	84
Reduce or Enlarge Document Layout (Macintosh)	84
Change the Paper Source (Macintosh)	84
Reduce Paper Curl (Macintosh)	86
Improve Toner Fixing (Macintosh)	86
Adjust the Print Density (Macintosh)	87
Skip Blank Page (Macintosh)	87
Print a Document Using the Dell Emulate PS Printer Driver (PostScript® 3™ language emulation) (Macintosh)	87
Monitor the Status of the Machine from Your Computer (Macintosh)	88
Adjust Print Settings from the Machine’s Control Panel	88
Cancel a Print Job	89
Change the Printer Emulation Mode	89
Change 2-Sided Print Settings	90
Auto Continue	90
Restore Printer Factory Settings	90
Print the Internal Font List	91
Print a List of Printer Settings	91
Test Print	91
Scan	95
Before Scanning	95
Configure Network Scanning for Windows®	95
Configure Network Scanning for Macintosh	97
Scan Using the Scan Button on Your Dell Machine	97
Scan Photos and Graphics	98
Save Scanned Data to a Folder as a PDF File	99
Web Services for Scanning on Your Network (Windows Vista® SP2 or greater, Windows® 7 and Windows® 8)	99
Scan Using Web Services from the Dell Machine (Windows Vista® SP2 or greater, Windows® 7 and Windows® 8)	100
Configure Scan Settings for Web Services	100
Change Scan Button Settings from ControlCenter (Macintosh)	101
Scan from Your Computer (Windows®)	104
Scan from Your Computer (Macintosh)	104
Scan Using ControlCenter (Macintosh)	104
Scan Documents and Photos Using ControlCenter (Macintosh)	105
Save Scanned Data to a Folder as a PDF File Using ControlCenter (Macintosh)	106
Scan Both Sides of an ID Card Using ControlCenter	107
Scan to E-mail Attachment Using ControlCenter (Macintosh)	108
Scan to an Editable Text File (OCR) Using ControlCenter (Macintosh)	109
Scan Using TWAIN-Compliant Applications (Macintosh)	110
TWAIN Driver Settings (Macintosh)	111
ICA Driver Settings	115
Copy	119
Copy a Document	119
Copy Option	120
Enlarge or Reduce Copied Images	122
Adjust the Copy Contrast	122
Adjust the Copy Density (Brightness)	123
Make N in 1 Copies Using the Page Layout Feature	123
Sort Copies	125
Copy Both Sides of an ID Card onto One Page	126
Copy on Both Sides of the Paper (2-sided Copy)	128
Fax	135
Send a Fax	135
Send a Fax	136
Select or Change Settings for Sending a Fax	138
Change the Fax Resolution	138
Change the Fax Contrast	139
Send a Fax Manually	139
Set Glass Scan Size for Faxing	140
Send a Fax at the End of a Conversation	140
Use Dual Access to Dial, Scan, Send, and Receive Faxes Simultaneously	140
Send the Same Fax to More than One Recipient (Broadcasting)	140
Cancel a Broadcast in Progress	141
Send a Fax in Real Time	141
Send a Fax Overseas	142
Send a Fax at a Specified Time (Delayed Fax)	143
Add a Cover Page to Your Fax	143
Compose Your Own Comments	144
Turn Off the Destination Information Display	144
Cancel a Fax in Progress	145
Receive a Fax	145
Receive Mode Settings	145
Receive Modes	146
Choose the Correct Receive Mode	147
Set the Number of Rings Before the Machine Answers (Ring Delay)	147
Set the F/T Ring Time (Pseudo/Double-ring)	148
Set the Easy Receive	149
Additional Receiving Operations	149
Shrink Page Size of an Oversized Incoming Fax	150
Set the 2-sided Printing for Received Faxes	150
Set the Fax Receive Stamp	150
Receive a Fax at the End of a Telephone Conversation	151
Avoid Incoming Fax from Specific Numbers	151
Memory Receive (Remote Fax) Options	152
Forward Incoming Faxes to Another Machine	153
Store Incoming Faxes in the Machine’s Memory	153
Change Memory Receive (Remote Fax) Options	153
Turn off Memory Receive (Remote Fax) Options	154
Print a Fax Stored in the Machine’s Memory	154
Remote Retrieval	154
Set a Remote Access Code	155
Use Your Remote Access Code	155
Remote Retrieval Commands	155
Forward Faxes Remotely	156
Change the Fax Forwarding Number	157
Receive Faxes into Memory When the Paper Tray is Empty	157
Dial and Store Fax Numbers	157
How to Dial	157
Dial Manually	158
Dial a Number Using One Touch Dial	158
Dial a Number Using Speed Dial	158
Redial a Fax Number	159
Voice Operations	159
Send Tone Signals	159
Pick up a Voice Call in Fax/Tel Receive Mode	159
Special Line Considerations	160
Additional Dialing Operations	162
Dial Access Codes and Credit Card Numbers	162
How to Store Numbers	163
Store Numbers	163
Set up Groups for Broadcasting	165
Telephone Services and External Devices	167
Voice Mail	167
Distinctive Ring	168
Register the Distinctive Ring Pattern	169
Turn Off Distinctive Ring	170
Caller ID	170
External TAD (Telephone Answering Device)	171
Connect an External TAD	172
Record an Outgoing Message (OGM) on the External TAD	172
Multi-line Connections (PBX)	172
External and Extension Telephones	173
Connect an External or Extension Telephone	173
Operation from External and Extension Telephones	173
Use a Non-Dell Cordless External Handset	174
Use the Remote Codes	174
Fax Reports	175
Print a Transmission Verification Report	175
Print a Fax Journal	176
PC-FAX	176
PC-FAX for Windows®	176
PC-FAX Overview (Windows®)	177
PC-FAX for Macintosh	188
PC-FAX Overview (Macintosh)	188
Send Faxes from Your Application (Macintosh)	188
Network	193
Get Started	193
Supported Basic Network Features	193
Select Your Network Connection Type	194
Wired Network Connection Examples	194
Peer-to-Peer Printing Using TCP/IP	194
Network Shared Printing	195
Wireless Network Connection Examples	195
Connected to a Computer with a Wireless LAN Access Point Router in the Network (Infrastructure Mode)	196
Connected to a Wireless Computer without a Wireless LAN Access Point Router in the Network (Ad-Hoc Mode)	196
Learn to Use Network Management Utilities	197
Learn about Network Management Utlilities	197
What is Web Based Management?	197
Access Network Management Software and Utilities	197
Access Web Based Management	197
Locate the Machine’s Network Settings	199
Locate Network Settings When Using the Dell Control Panel	199
Locate Network Settings When Using Web Based Management	199
Additional Methods of Configuring Your Dell Machine for a Wireless Network	200
Before Configuring Your Dell Machine for a Wireless Network	200
Configure Your Machine for a Wireless Network Using the One Push Method of Wi-Fi Protected Setup™ (WPS) or AOSS™	200
How to Configure Your Wireless Network Using the One Push Method of WPS or AOSS™	201
Configure Your Machine for a Wireless Network Using the PIN Method of Wi-Fi Protected Setup™ (WPS)	202
Two Wireless Network Connection Types Using the PIN Method of Wi-Fi Protected Setup™ (WPS)	202
How to Configure Your Wireless Network Using the PIN Method of Wi-Fi Protected Setup™ (WPS)	203
Configure Your Machine for a Wireless Network in Ad-Hoc Mode (For IEEE 802.11b/g/n)	204
Configure Your Machine for a Wireless Network in Ad-Hoc Mode Using a New SSID	205
Configure Your Machine for a Wireless Network in Ad-Hoc Mode Using an Existing SSID	206
Configure Your Machine for a Wireless Network Using the Machine’s Control Panel Setup Wizard	207
Configure Your Machine for a Wireless Network When the SSID Is Not Broadcast	208
Use Wi-Fi Direct™	210
Print or Scan from Your Mobile Device Using Wi-Fi Direct	210
Mobile Printing	211
Configure Your Wi-Fi Direct Network	211
Advanced Network Features	215
Print the Network Configuration Report	216
Configure Your Mail Server Settings Using Web Based Management	216
Configure the Dell Machine for Email or I-Fax	217
Fax Using the Internet (I-Fax)	218
Initial Setup for Email or I-Fax	219
Send an I-Fax	219
How Your Dell Machine Receives an Email or I-Fax	220
Poll the Server Manually	221
How Your Computer Receives an I-Fax	221
Forward Received Email and Fax Messages	221
Relay Broadcast	222
I-Fax Options	224
Transmission (TX) Verification Mail	224
Error Mail	226
Use the Send Fax to Server Feature	226
Before Sending a Fax to the Fax Server	226
Set Fax to Server to On	226
Operate Fax to Server	227
Synchronize Time with the SNTP Server Using Web Based Management	227
Configure Date and Time Using Web Based Management	227
Configure the SNTP Protocol Using Web Based Management	228
Technical Information for Advanced Users	229
Additional Network Settings for Windows®	230
Before Configuring Additional Network Settings	230
Use Web Services to Install Drivers Used for Printing and Scanning (Windows Vista®, Windows® 7 and Windows® 8)	230
Use Web Services to Uninstall Drivers Used for Printing and Scanning (Windows Vista®, Windows® 7 and Windows® 8)	231
Use Vertical Pairing to Install Drivers Used for Printing and Scanning in Infrastructure Mode (Windows® 7 and Windows® 8)	232
Use Vertical Pairing to Install Drivers Used for Printing from the Wi-Fi Direct Network (Windows® 8.1)	233
Available Services	234
Other Ways to Configure the IP Address	234
Configure the IP Address Using DHCP	234
Configure the IP Address Using BOOTP	235
Configure the IP Address Using RARP	235
Configure the IP Address Using APIPA	236
Configure the IP Address Using ARP	236
Reset the Network Settings to the Factory Settings	236
Print the WLAN Report	237
Wireless LAN Report Error Codes	237
Network Menu on the Dell Control Panel	238
TCP/IP	238
Ethernet (Wired Network Only)	240
Wired Status	240
MAC Address	241
Setup Wizard (Wireless Network Only)	241
WPS/AOSS™ (Wireless Network Only)	241
WPS w/PIN Code (Wireless Network Only)	241
WLAN Status (Wireless Network Only)	241
Set to Default	241
Wired Enable (Wired Network Only)	242
WLAN Enable (Wireless Network Only)	242
Wi-Fi Direct	242
Email I-Fax	242
Mail Address	242
Setup Server	242
Setup Mail RX	243
Setup Mail TX	243
Setup Relay	244
Scan to E-mail	244
Scan to FTP	244
Fax to Server	244
Network Reset	244
Security	247
Lock the Machine Settings	247
About Using TX Lock	247
Set the TX Lock Password	247
Change the TX Lock Password	248
Turn TX Lock On/Off	248
About Using Setting Lock	249
Set the Setting Lock Password	249
Change the Setting Lock Password	249
Turn Setting Lock On or Off	250
Before Using Network Security Features	250
Supported Security Protocols and Features	251
Security Protocols	251
Security Methods for Sending and Receiving Email	251
Manage Your Network Machine Securely Using Web Based Management (Web Browser)	251
Send or Receive an Email Securely	252
Configure Email Sending or Receiving Using Web Based Management	252
Send an Email with User Authentication	253
ControlCenter	257
ControlCenter (Macintosh)	257
Scan Using ControlCenter (Macintosh)	257
Scan Settings for ControlCenter (Macintosh)	257
Troubleshooting	263
Printing Problems	264
Telephone and Fax Problems	265
Set Dial Tone Detection	268
Set Telephone Line Compatibility for Interference and VoIP Systems	268
Network Problems	269
Error Messages	269
Where Can I Find My Dell Machine’s Network Settings?	270
I Cannot Complete the Wireless Network Setup Configuration.	270
My Dell Machine Cannot Print or Scan over the Network.	272
My Security Settings are not Working Properly.	274
Other Problems	275
Error and Maintenance Messages	277
Transfer Your Faxes or Fax Journal Report	280
Transfer Faxes to Another Fax Machine	280
Transfer the Fax Journal Report to Another Fax Machine	281
Document Jams	281
Document is Jammed in the Top of the ADF Unit	281
Document is Jammed under the Document Cover	281
Remove Small Scraps of Paper Jammed in the ADF	282
Paper Jams	283
Paper is Jammed in the Paper Tray	283
Paper is Jammed in the Output Paper Tray	284
Paper is Jammed at the Back of the Machine	286
Paper is Jammed inside the Machine	288
Paper is Jammed in the 2-sided Tray	290
Improve the Print Quality	293
Check the Serial Number	299
Check the Firmware Version	299
Reset Functions	299
How to Reset the Machine	300
Routine Maintenance	305
Replace Supplies	305
Learn About The Toner Cartridge	307
Replace the Toner Cartridge	307
Learn About The Drum Unit	310
Replace the Drum Unit	311
Reset the Drum Counter	313
Clean the Machine	314
Clean the Scanner	316
Clean the Corona Wire	316
Clean the Drum Unit	318
Clean the Paper Pick-up Rollers	322
Check the Remaining Life of Parts	323
Pack and Ship Your Dell Machine	323
Machine Settings	329
General Settings	329
Change the Default Mode	330
Set the Mode Timer	330
Adjust the Machine Volume	331
Adjust the Ring Volume	331
Adjust the Beeper Volume	331
Adjust the Speaker Volume	332
Change for Daylight Saving Time Automatically	332
Set the Sleep Mode Countdown	332
About Deep Sleep Mode	333
Set Auto Power Off Mode	333
Set the Date and Time	333
Set the Time Zone	334
Adjust the LCD Contrast	334
Reduce Toner Consumption	335
Set the Continue Mode	335
Learn About the Receiving faxes in Continue Mode	336
Set Your Station ID	336
Set Tone or Pulse Dialing Mode	337
Add a Prefix to Every Fax Number	337
Prevent Dialing a Wrong Number (Dial Restriction)	337
Set Quiet Mode	338
In the Event of Power Failure (Memory Storage)	338
Change the Language on the LCD	338
Dell E514dw	339
Dell E515dn/Dell E515dw	339
Print Reports	339
Reports	339
Print a Report	340
Settings and Features Tables	340
Settings Tables (Dell E515dn/Dell E515dw)	340
General Setup	340
Fax	341
Printer	343
Print Reports	343
Network	344
For Dell E515dw	344
For Dell E515dn	346
Machine Info.	346
Settings Tables (Dell E514dw)	347
General Setup	347
Copy	347
For wired and wireless network models	349
Machine Info.	351
Appendix	355
Specifications	355
General Specifications	355
Document Size Specification	356
Fax Specifications	357
Copy Specification	358
Scanner Specifications	358
Printer Specifications	358
Interface Specifications	358
Supported Protocols and Security Features	359
Computer Requirements Specifications	359
How to Enter Text on Your Dell Machine	360
Dell E514dw	360
Dell E515dn/Dell E515dw	361
Environmental Information Notice	362
Dell Technical Support Policy	362
Warranty and Return Policy	363
Contacting Dell	363
Additional documents for Important Information	365
SAFETY: Laser Printer	365
SAFETY: General Safety	365
FCC Part68 comment,	365
Information regarding recycled paper	365
Requisite for R&TTE	365
Additional information for installation	366
Printing With Mopria ™	366
Glossary	369
A	369
B	370
C	370
D	371
E	371
F	372
G	373
H	373
I	373
J	374
L	374
M	374
N	375
O	376
P	376
R	376
S	377
T	378
U	379
V	379
W	379
X	380

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264

Troubleshooting

Printing Problems

Difﬁculties

Suggestions

No printout

Check that the correct printer driver has been installed and selected.

Check to see if the Status Monitor (for Macintosh only) or the machine's control

panel displays an error status.

Check that the machine is online:

• Windows

7 and Windows Server

2008 R2

Click

(Start) > Devices and Printers

. Right-click

Dell MFP EXXXX

and

click

See what's printing

. Click

Printer

in the menu bar. Make sure

Use

Printer Ofﬂine

is cleared.

• Windows Vista

and Windows Server

2008

Click

(Start) > Control Panel > Hardware and Sound > Printers

. Right-

click

Dell MFP EXXXX

. Make sure

Use Printer Online

is not listed. If it is

listed, click this option to set the driver Online.

• Windows Server

2003

Click the

Start > Printers and Faxes

. Right-click

Dell MFP EXXXX

. Make sure

Use Printer Online

is not listed. If it is listed, click this option to set the driver

Online.

• Windows

8 and Windows Server

2012

Move your mouse to the lower right corner of your desktop. When the menu

bar appears, click

Settings > Control Panel

. In the

Hardware and Sound group

click

View devices and printers

. Right-click the

Dell MFP EXXXX

. Click

See

what's printing

. If printer driver options appear, select your printer driver.

Click

Printer

in the menu bar and make sure that

Use Printer Ofﬂine

is not

selected.

• Windows Server

2012 R2

Click

Control Panel

on the

Start

screen. In the

Hardware

group, click

View

devices and printers

. Right-click the

Dell MFP EXXXX

. Click

See what’s

printing

. If printer driver options appear, select your printer driver. Click

Printer

in the menu bar and make sure

Use Printer Ofﬂine

is not selected.

(For Dell E514dw)

Check the machine is not in Power Off mode.

If the machine is in Power Off mode, press and hold

on the control panel,

and then re-send print data.

The machine is not printing or has stopped

printing.

Press

Cancel

The machine will cancel the print job and clear it from the memory. The printout

may be incomplete. Resend print data.

The headers or footers appear when the

document displays on the screen but they

do not show up when it is printed.

There is an unprintable area on the top and bottom of the page. Adjust the top

and bottom margins in your document to allow for this.

The machine prints unexpectedly or it

prints garbage.

Press

Cancel

Check the settings in your application to make sure they are set up to work with

your machine.

The machine prints the first couple of

pages correctly, then some pages have

missing text.

Check the settings in your application to make sure they are set up to work with

your machine.

Your computer is not recognizing the full signal of the machine’s input buffer.

Make sure you connected the interface cable correctly.