Dell E515dn Dell Multifunction Printer Users Guide - Page 276
Hardware and Sound, Copying difficulties, Dell MFP EXXXX PS emulate
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The machine cannot print EPS data that includes binary with the Dell emulate PS printer driver. The Dell software cannot be installed. (Windows®) To print EPS data, do the following: 1. For Windows® 7 and Windows Server® 2008 R2: Click the (Start) button > Devices and Printers. For Windows Vista® and Windows Server® 2008: Click the (Start) button > Control Panel > Hardware and Sound > Printers. For Windows Server® 2003: Click the Start button > Printers and Faxes. For Windows® 8 and Windows Server® 2012: Move your mouse to the lower right corner of your desktop. When the menu bar appears, click Settings > Control Panel. In the Hardware and Sound *1 group, click View devices and printers. For Windows Server® 2012 R2: Click Control Panel on the Start screen. In the Hardware group, click View devices and printers. 2. Right-click the Dell MFP EXXXX PS emulate icon, select Printer properties. 3. From the Device Settings tab, choose TBCP (Tagged binary communication protocol) in Output Protocol. (Macintosh) If your machine is connected to a computer with a USB interface, you cannot print EPS data that includes binary. You can print the EPS data at the machine through a network. (Windows®) If the Security Software warning appears on the computer screen during the installation, change the Security Software settings to permit the Dell product setup program or other program to run. (Macintosh) If you are using a firewall function of anti-spyware or antivirus security software, temporarily disable it and then install the Dell software. *1: For Windows Server® 2012: Hardware and Sound Copying difficulties Difficulties Cannot make a copy. Vertical black line appears in copies. Copies are blank. Suggestions Make sure you pressed Copy and the machine is in Copy mode. Black vertical lines on copies are typically caused by dirt or correction fluid on the glass strip, or the corona wire is dirty. Clean the glass strip and scanner glass and the white bar and white plastic above them. Make sure you are loading the document correctly. Scanning difficulties Difficulties TWAIN or WIA errors appear when starting to scan. (Windows®) TWAIN or ICA errors appear when starting to scan. (Macintosh) OCR does not work. Suggestions Make sure the Dell TWAIN or WIA driver is selected as the primary source in your scanning application. Make sure the Dell TWAIN driver is selected as the primary source. You can also scan documents using the ICA Scanner Driver. Try increasing the scanning resolution. 276 Troubleshooting