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Epson PictureMate PM-400 User Manual - Page 128

Network Software Cannot Find Product on a Network, Product Does Not Appear in OS X Printer Window

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Network Software Cannot Find Product on a Network If EpsonNet Setup cannot find your product on a network, try these solutions: • Make sure your product is turned on and connected to your network. Verify connection using your product control panel. • Check if your network name (SSID) contains non-ASCII characters. Your product cannot display non- ASCII characters. • Make sure your product is not connected to a guest network. • If necessary, reinstall your product software and try running EpsonNet Setup again: 1. Reset your product's network settings to their factory defaults. 2. Windows only: uninstall your product software. 3. Initialize your router following the instructions in your router documentation. Note: If you are reading these instructions online, you will lose your Internet connection when you initialize your router, so note the next step before initializing it. 4. Download your product software from the Epson website using the instructions on the Start Here sheet. • If you have replaced your router, reinstall your product software to connect to the new router. Note: If you are using a 5 GHz wireless router, set the router to operate in dual band (2.4 GHz and 5 GHz) mode. See your router documentation for instructions. Parent topic: Solving Network Problems Related tasks Connecting to a New Wi-Fi Router Related topics Wi-Fi Networking Product Does Not Appear in OS X Printer Window If your product does not appear in the OS X printer window, try these solutions: • Turn your product off, wait 30 seconds, then turn it back on again. 128

Section	Page
Contents	3
Product Basics	10
Using the Control Panel	10
Control Panel Buttons	11
The LCD Screen	12
Changing LCD Screen Language	12
Turning Off Control Panel Sounds	12
Product Parts Locations	13
Printer Parts	13
The Power Off and Sleep Timers	15
Changing the Power Off Timer Setting from the Control Panel	15
Changing the Sleep Timer Setting from the Control Panel	16
Changing the Power and Sleep Timer Settings - Windows	18
Changing the Power and Sleep Timer Settings - OS X	19
Epson Connect Solutions for Smartphones, Tablets, and More	21
Using Epson Email Print	21
Using the Epson iPrint Mobile App	21
Using Epson Remote Print	22
Using AirPrint	22
Using Google Cloud Print	23
Setting Up Google Cloud Print on a Chromebook	24
Using the Mopria Print Service	25
Wi-Fi Networking	26
Wi-Fi Infrastructure Mode Setup	26
Selecting Wireless Network Settings from the Control Panel	27
Wi-Fi Direct Mode Setup	29
Enabling Wi-Fi Direct Mode	30
Wi-Fi Protected Setup (WPS)	32
Using WPS to Connect to a Network	33
Viewing the Network Status	33
Changing or Updating Network Connections	35
Accessing the Web Config Utility	35
Changing a USB Connection to a Wi-Fi Connection	35
Connecting to a New Wi-Fi Router	36
Disabling Wi-Fi Features	36
Loading Paper	38
Loading Paper in the Paper Feed Slot	38
Paper Loading Capacity	41
Available Epson Papers	41
Borderless Paper Type Compatibility	42
Paper or Media Type Settings - Product Software	43
Selecting the Paper Source Settings - Control Panel	43
Paper Type Settings - Control Panel	44
Printing from a Computer	45
Printing with Windows	45
Selecting Basic Print Settings - Windows	45
Print Quality Options - Windows	47
Multi-Page Printing Options - Windows	48
Selecting Double-sided Printing Settings - Windows	48
Double-sided Printing Options - Windows	50
Selecting Additional Layout and Print Options - Windows	50
Custom Color Correction Options - Windows	52
Image Options and Additional Settings - Windows	53
Selecting a Printing Preset - Windows	54
Selecting Extended Settings - Windows	55
Extended Settings - Windows	56
Printing Your Document or Photo - Windows	57
Checking Print Status - Windows	59
Selecting Default Print Settings - Windows	59
Changing the Language of the Printer Software Screens	60
Changing Automatic Update Options	61
Printing with OS X	62
Selecting Basic Print Settings - OS X	63
Print Quality Settings - OS X	67
Print Options - OS X	67
Selecting Page Setup Settings - OS X	68
Selecting Print Layout Options - OS X	69
Sizing Printed Images - OS X	70
Managing Color - OS X	70
Color Matching and Color Options - OS X	71
Selecting Printing Preferences - OS X	72
Printing Preferences - OS X	73
Printing Your Document or Photo - OS X	74
Checking Print Status - OS X	74
Cancelling Printing Using a Product Button	75
Using Memory Cards With Your Product	76
Inserting a Memory Card	76
Memory Card Types	77
Memory Card File Specifications	77
Removing a Memory Card	78
Printing from a Memory Card	78
Viewing and Printing Photos	78
Printing Photo Layouts	80
Photo Layout Options	82
Print Setting Options	83
Photo Adjustment Options	84
Transferring Photos on a Memory Card	85
Transferring Photos from a Memory Card to Your Computer	85
Using an External Device with Your Product	87
Printing from a Camera	87
Selecting Print and Photo Adjustment Settings	87
Connecting and Printing from a Camera	90
Printing from a Camera Wirelessly	91
Viewing or Printing from a USB Flash Drive or External Device	91
USB Device File Specifications	92
Connecting and Using a USB Flash Drive or External Device	92
Replacing the Ink Cartridge	94
Check Cartridge Status	94
Checking Cartridge Status on the LCD Screen	94
Checking Cartridge Status with Windows	95
Checking Cartridge Status with OS X	98
Purchase Epson Ink Cartridges	99
Ink Cartridge Part Numbers	99
Removing and Installing the Ink Cartridge	100
Adjusting Print Quality	105
Print Head Maintenance	105
Print Head Nozzle Check	105
Checking the Nozzles Using the Product Control Panel	105
Checking the Nozzles Using a Computer Utility	107
Print Head Cleaning	109
Cleaning the Print Head Using the Product Control Panel	110
Cleaning the Print Head Using a Computer Utility	111
Print Head Alignment	113
Aligning the Print Head Using the Product Control Panel	114
Cleaning the Paper Path	115
Transporting and Cleaning Your Product	117
Carrying and Transporting Your Product	117
Cleaning Your Product	118
Solving Problems	120
Checking for Software Updates	120
Product Status Messages	121
Running a Product Check	122
Resetting Control Panel Defaults	124
Solving Setup Problems	125
Noise After Ink Installation	125
Software Installation Problems	125
USB Connection Problems	126
Solving Network Problems	126
Product Cannot Connect to a Wireless Router or Access Point	126
Network Software Cannot Find Product on a Network	128
Product Does Not Appear in OS X Printer Window	128
Cannot Print Over a Network	129
Solving Paper Problems	130
Paper Feeding Problems	130
Paper Jam Problems Inside the Product	131
Paper Ejection Problems	133
Solving Problems Printing from a Computer	133
Nothing Prints	134
Product Icon Does Not Appear in Windows Taskbar	134
Printing is Slow	135
Solving Page Layout and Content Problems	136
Inverted Image	136
Too Many Copies Print	137
Blank Pages Print	137
Incorrect Margins on Printout	138
Border Appears on Borderless Prints	138
Incorrect Characters Print	139
Incorrect Image Size or Position	139
Slanted Printout	140
Solving Print Quality Problems	140
White or Dark Lines in Printout	140
Blurry or Smeared Printout	141
Faint Printout or Printout Has Gaps	142
Grainy Printout	143
Incorrect Colors	144
Solving Memory Card Problems	145
Memory Card Does Not Fit Into a Slot	145
Cannot View or Print Photos from a Memory Card or Device	145
Cannot Transfer Photos To or From a Memory Card or Device	146
Uninstall Your Product Software	146
Uninstalling Printing Software - Windows	147
Uninstalling Product Software - OS X	147
Where to Get Help	148
Technical Specifications	150
Windows System Requirements	150
OS X System Requirements	151
Paper Specifications	151
Printable Area Specifications	152
Ink Cartridge Specifications	154
Memory Card Specifications	154
External USB Device Specifications	155
Dimension Specifications	156
Electrical Specifications	156
Environmental Specifications	157
Interface Specifications	157
Network Interface Specifications	157
Safety and Approvals Specifications	158
Notices	159
General Printer Safety Instructions	159
Ink Cartridge Safety Instructions	160
LCD Screen Safety Instructions	161
Wireless Connection Safety Instructions	161
FCC Compliance Statement	162
Trademarks	162
Copyright Notice	163
A Note Concerning Responsible Use of Copyrighted Materials	164
Default Delay Times for Power Management for Epson Products	164

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Network Software Cannot Find Product on a Network

If EpsonNet Setup cannot find your product on a network, try these solutions:

• Make sure your product is turned on and connected to your network. Verify connection using your

product control panel.

• Check if your network name (SSID) contains non-ASCII characters. Your product cannot display non-

ASCII characters.

• Make sure your product is not connected to a guest network.

• If necessary, reinstall your product software and try running EpsonNet Setup again:

1. Reset your product's network settings to their factory defaults.

2. Windows only: uninstall your product software.

3. Initialize your router following the instructions in your router documentation.

Note:

If you are reading these instructions online, you will lose your Internet connection when you

initialize your router, so note the next step before initializing it.

4. Download your product software from the Epson website using the instructions on the

Start Here

sheet.

• If you have replaced your router, reinstall your product software to connect to the new router.

Note:

If you are using a 5 GHz wireless router, set the router to operate in dual band (2.4 GHz and

5 GHz) mode. See your router documentation for instructions.

Parent topic:

Solving Network Problems

Related tasks

Connecting to a New Wi-Fi Router