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Gateway E-2100 E-2100 User's Guide - Page 161

Troubleshooting

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9 Troubleshooting This chapter provides some solutions to common computer problems. Read this chapter to learn how to: ■ Troubleshoot typical hardware and software problems ■ Get telephone support ■ Use automated troubleshooting systems ■ Get tutoring and training If the suggestions in this chapter do not correct the problem, see "Getting Help" on page 29, for more information about how to get help. 155

Section	Page
Contents	3
Checking Out Your Gateway E-2100 Computer	7
Identifying your computer case style	8
Gateway Mid Tower Front	9
Gateway Mid Tower Back	11
Gateway Micro Tower Front	14
Gateway Micro Tower Back	16
Desktop to tower conversion	19
Identifying your model	20
Gateway model number	20
Gateway serial number	20
Microsoft Certificate of Authenticity	21
Finding your specifications	22
Accessories	24
Setting Up Your Computer	27
Protecting from power source problems	28
Working safely	29
Reducing eye strain	29
Setting up your computer desk and chair	30
Setting up your computer and computer accessories	30
Sitting at your computer	31
Avoiding discomfort and injury from repetitive strain	31
Starting your computer	32
Turning off your computer	33
Restarting (rebooting) your computer	34
Getting Help	35
HelpSpot	36
Searching for a topic	38
HelpSpot videos	39
Do More With Gateway	40
Online help	41
Gateway Web site	42
Using eSupport	43
Using Drives and Multimedia	45
Using the diskette drive	46
Using the CD or DVD drive	48
Identifying drive types	48
Inserting a CD or DVD	49
Creating CDs and DVDs	51
Copying a CD or DVD	52
Creating a data CD or DVD	56
Copying music tracks	59
Creating a music CD	62
Advanced features	66
Maintaining Your Computer	67
Caring for your computer	68
Protecting your computer from viruses	69
Managing hard drive space	72
Checking hard drive space	72
Using Disk Cleanup	73
Checking the hard drive for errors	74
Defragmenting the hard drive	76
Backing up files	78
Using the Scheduled Task Wizard	78
Cleaning your computer	80
Cleaning the exterior	80
Cleaning the keyboard	81
Cleaning the monitor screen	81
Cleaning the mouse	82
Power management	84
Using power saving modes	85
Changing power settings	85
Changing the power scheme	86
Changing advanced power settings	87
Activating and using Hibernate mode	89
Setting up an uninterruptible power supply	90
Restoring Software	93
Using the Restoration CDs	94
Reinstalling device drivers	95
Updating device drivers	97
Reinstalling programs	98
Reinstalling Windows	100
Upgrading Your Computer	103
Selecting a place to work	104
Gathering the tools you need	104
Preventing static electricity discharge	105
Identifying your computer case style	106
Gateway Mid Tower Case	107
Opening the case	107
Closing the case	110
Adding or replacing a CD, DVD, or diskette drive	111
Adding or replacing a hard drive	115
Adding or replacing add-in cards	118
Replacing the power supply	121
Replacing the system board	126
Gateway Micro Tower Case	130
Opening the case	130
Closing the case	133
Adding or replacing a CD, DVD, or diskette drive	134
Replacing the hard drive	139
Adding or replacing add-in cards	142
Replacing the power supply	144
Replacing the system board	146
Installing memory	150
Replacing the system battery	155
Using the BIOS Setup Utility	157
Opening the BIOS Setup utility	158
Updating the BIOS	160
Setting the BIOS configuration jumper	160
Troubleshooting	161
Safety guidelines	162
First steps	163
Software support tools	164
Troubleshooting	165
Add-in cards	165
CD or DVD drives	165
Cleaning CDs and DVDs	167
Computer	167
Diskette drive	168
File management	169
Hard drive	170
Internet	172
Keyboard	173
Memory	174
Modem (dial-up)	174
Monitor	179
Mouse	181
Power	182
Printer	182
Sound	184
Telephone support	186
Before calling Gateway Technical Support	186
Telephone support	187
Tutoring and training	188
Self-help	188
Tutoring	188
Training	189
E-2100 Specifications	191
Safety, Regulatory, and Legal Information	195
Index	205
A	205
B	205
C	205
D	206
E	207
F	207
G	207
H	208
I	208
J	208
K	208
L	208
M	208
N	209
O	209
P	209
R	210
S	210
T	210
U	211
V	211
W	211