Gateway E-2100 E-2100 User's Guide - Page 174

Chapter 9: Troubleshooting Memory You see a "memory error" message during startup ■ Use PC Doctor or a third-party diagnostic program to help determine if a memory module is failing. If the memory module is failing, replace it. For more information, see "Installing memory" on page 144. ■ Check the memory module for correct seating and orientation. For more information, see "Installing memory" on page 144. You see a "Not enough memory" error message ■ Close all programs, then restart your computer. Help and Support For more information about troubleshooting memory errors in Windows XP, click Start, then click Help and Support. Type the keyword memory error in the HelpSpot Search box , then click the arrow. Modem (dial-up) Your modem does not dial or does not connect ■ Make sure that the modem cable is plugged into the modem jack and not the Ethernet network jack. See "Gateway Mid Tower Back" on page 5 or "Gateway Micro Tower Back" on page 10. ■ Make sure that your computer is connected to the telephone line and the telephone line has a dial tone. Use the setup poster to make sure that the connections have been made correctly. ■ Make sure that the modem cable is less than 6 feet (1.8 meters) long. ■ Remove any line splitters or surge protectors from your telephone line, then check for a dial tone by plugging a working telephone into the telephone wall jack. ■ If you have additional telephone services such as call waiting, call messaging, or voice mail, make sure that all messages are cleared and call waiting is disabled before using the modem. Contact your telephone service to get the correct code to temporarily disable the service. Also make sure that the modem dialing properties are set correctly. 168 www.gateway.com