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HP 4100mfp HP LaserJet 4100mfp -User Guide - Page 80

Clearing jams, Jam locations

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Clearing jams Note If the control panel display shows a jam message, look for media in the locations indicated in the figure on the next page, and then see the procedure for clearing the jam. You might need to look for media in locations other than those indicated in the jam message. If the location of the jam is not obvious, look first in the top cover area underneath the toner cartridge. When clearing jams, be very careful not to tear the media. If a small piece of media remains in the product, it could cause additional jams. If jams are a recurring problem, see "Solving repeated jams" on page 85. The top cover of the product must be opened and then closed to clear a jam message. If a jam occurs in the optional power envelope feeder, see the installation and use documentation that accompanied the product. Jam locations Front 7 Back 1 5 6 5 4 2 3 Note 1 Top cover and toner cartridge area 2 Optional power envelope feeder 3 Input tray areas 4 Optional duplex printing accessory 5 Output bins (top and rear) 6 Fuser area 7 ADF Loose toner might remain in the product after a jam and cause output quality problems. These should clear up within a few pages. 78 Chapter 8 - Problem solving EN

Section	Page
Contents	5
About this guide	9
How to use this online guide	9
Navigational features in this guide	9
Features of Acrobat Reader	10
Finding information in PDF documents	10
Viewing PDF documents	10
Magnifying the page view	10
Paging through a document	10
Browsing with thumbnails	11
Finding words	11
Printing the guide	11
Where to look for more information	12
Introduction	13
Overview	13
Product configurations	14
HPLaserJet 4100 mfp (C9148A)	14
HPLaserJet 4101 mfp (C9149A)	14
Product benefits	15
Digital-sending	15
Walk-up copying	15
Network printing	15
Multitasking	15
Product features	16
Product speed and throughput	16
Image quality	16
Paper handling	16
Printing features	16
Digital-sending capability	16
Copying capability	17
Toner cartridge	17
Expandable design	17
Parts	18
Embedded Web server	20
Basic operations	21
Overview	21
Using the ADF	22
General guidelines for using the ADF	22
Using the scanner glass	23
General guidelines for using the scanner glass	23
Selecting the output bin	24
Printing to the top output bin	24
Printing to the rear output bin	24
Loading Tray 1	25
Loading Tray2 and optional Trays 3 and 4	26
Using special media	27
Using small or narrow paper	27
Using letterhead, prepunched, or preprinted paper	27
Using envelopes	28
Loading envelopes in Tray 1	28
Using an optional power envelope feeder	28
Using labels	29
Using transparencies	29
Using cards and custom-size or heavypaper	30
Guidelines for using custom paper	30
Setting custom paper sizes	30
Duplex copying and printing	31
Guidelines for duplexing	31
Media placement requiring specific orientation	32
Layout options for duplexing	33
Job-handling priorities	34
Control panel and control panel menus	35
Overview	35
Layout and operation	36
Navigation	37
Status bar	37
Control panel screens	38
Making copies without describing the original	38
Menus	39
Retrieve Job menu	39
Information menu	39
Paper Handling menu	40
Configure Device menu	41
Print Quality menu	42
System Setup menu	43
I/O (input/output) menu	43
Resets menu	44
Diagnostics menu	44
Service menu	44
Online Help system	44
Walk-up copying	45
Overview	45
Performing basic copying	46
Copy defaults	46
One-touch copying	46
Multiple copies	46
User-defined copy settings	47
Using the Describe Original screen	47
Using the Copy Settings screen	48
Duplexing a copy job	49
Adjusting the contrast	50
Improving copy quality	50
Reducing or enlarging copies	50
Sending to e-mail	51
Overview	51
Introduction	51
Sending documents	52
Describe Original screen	52
Send Options screen	52
Basic sending procedures	52
Using the address books	52
Sending a document	53
Sending a two-sided document	54
Available file formats	54
Address books	55
Network printing	57
Overview	57
Installing the printer software	58
HPLaserJetprinting system	59
Printer drivers	60
Software for Windows-based computers	61
Reaching the Windows printer driver	61
Choosing the appropriate printer driver	61
Printer driver Help	62
Software for Macintosh computers	62
PostScript Printer Description files	62
HPLaserJet utility	62
Software for networks	62
HPWeb JetAdmin	62
UNIX and Linux	63
Performing advanced printing tasks	63
Using features in the printer driver	63
Printer collation	63
RIP ONCE	63
Saving printer setup information (Quick Sets)	63
Scaling page image (ZoomSmart)	63
Printing booklets	63
Printing with a watermark	64
Printing a different first page	64
Inserting a blank back page	64
Printing multiple pages on one sheet of media	64
Customizing trays for printing or copying	65
Understanding tray order	65
Customizing Tray 1 operation	65
Specifying type and size of media (locking trays)	65
To print by type and size of media	66
Manually feeding media from Tray 1	66
Using the job-storage features	67
Reaching the job storage features	67
Printing stored jobs	68
Deleting stored jobs	68
Printing with the FIR port	69
Preparing to print with Windows	69
Preparing to print with Macintosh computers	69
Printing a job using FIR	70
Interrupting and resuming FIR printing	70
Product maintenance	71
Overview	71
Managing the toner cartridge	72
HPtoner cartridges	72
Toner cartridge authentication	72
Toner cartridge life expectancy	72
Toner cartridge storage	72
Toner low and toner out conditions	73
Cleaning the product	73
General guidelines	73
Cleaning procedure	74
Cleaning the fuser	75
Running the cleaning page manually	75
Running the cleaning page automatically	75
Cleaning the ADF paper delivery guide	76
Cleaning the scanner glass	77
Cleaning the calibration strip	77
Performing preventative maintenance	78
Problem solving	79
Overview	79
Clearing jams	80
Jam locations	80
Clearing jams from the top cover and toner cartridge area	81
Clearing jams from input trays	82
Clearing jams from the duplexer	83
Clearing jams from the rear output slot	84
Clearing jams from the fuser area	85
Clearing jams from the ADF	86
Solving repeated jams	87
Understanding control panel messages	88
Understanding mopy disk-error messages	97
Troubleshooting the hard disk	98
Correcting output quality problems	99
Light print (partial page)	99
Light print (entire page)	99
Specks	99
Dropouts	100
Lines	100
Gray background	100
Toner smear	101
Loose toner	101
Repeating defects	101
Repeating image	102
Misformed characters	102
Curl or wave	102
Page skew	102
Wrinkles or creases	103
Vertical white lines	103
Tire tracks	103
White spots on black	103
ADF recalibration	104
Troubleshooting PostScript issues	105
Troubleshooting optional HPFast InfraRed Connect problems	106
Troubleshooting an HPJetdirect print server	107
Service and support	109
HPcustomer care service and support	109
Online services	109
World Wide Web	109
HPservice parts information CD	109
HPSupport Assistant CD	109
HPauthorized resellers and support	109
HPservice agreements	109
HPSupportPacks	109
HPfraud hotline	110
Customer support options	110
HPCustomer Care Center and product repair assistance for the U.S. and Canada	110
Warranty information	110
Hewlett-Packard limited warranty statement	111
Limited warranty for toner cartridge life	112
HPsoftware license terms	113
Specifications	115
Overview	115
Paper specifications	115
Supported paper sizes and weights	116
Supported paper sizes for the scanner glass	119
Supported types of paper	119
Guidelines for using paper	120
Labels	121
Label construction	121
Transparencies	121
Envelopes	122
Envelope construction	122
Envelopes with double-side seams	122
Envelopes with adhesive strips or flaps	122
Envelope margins	122
Envelope storage	122
Card stock and heavy paper	123
Card stock construction	123
Card stock guidelines	123
Product specifications	124
Physical dimensions	124
Product weight (without toner cartridge)	125
Environmental specifications	125
Electrical specifications	125
Acoustic emissions (per ISO 9296)	126
General specifications	126
Ordering information	127
Available accessories	127
Part numbers	128
Regulatory information	133
FCC regulations	133
Environmental product stewardship program	134
Protecting the environment	134
Material safety data sheets	135
Safety statements	137
Laser safety statement	137
Canadian DOC regulations	137
VCCI statement (Japan)	137
Laser statement for Finland	138
Luokan 1 laserlaite	138
Klass 1 Laser Apparat	138
Varoitus!	138
Varning!	138
Varo!	138
Varning!	138
System administrator guide	139
Overview	139
Using the embedded Web server	140
System requirements	140
Restricting remote configuration	140
Reaching the embedded Web server	141
Configuring and verifying an IP address	141
TCP/IP assignment	141
Automatic discovery	141
Dynamic Host Configuration Protocol (DHCP)	141
Verifying the TCP/IP configuration	141
Changing an IP address	142
HPWeb JetAdmin	142
Embedded Web server	142
Configuring multitasking priorities	143
Scan ahead submenu	143
Auto job interrupt submenu	143
Copy job interrupt submenu	143
Hold off print job submenu	144
Reset copy timeout submenu	144
Reset send timeout submenu	144
Using digital-sending settings	145
LDAP addressing settings	145
Preferences settings	145
Using HPWeb JetAdmin with the embedded Web server	146
Configuring product alerts	146
Installing a DIMM	147
Understanding printer commands	149
Index	151
Symbols	151
Numbers	151
A	151
B	151
C	151
D	153
E	154
F	154
G	155
H	155
I	155
J	156
K	156
L	156
M	156
N	157
O	157
P	158
Q	159
R	159
S	160
T	161
U	162
V	162
W	162

Match case Limit results 1 per page

Chapter 8 – Problem solving

Clearing jams

If the control panel display shows a jam message, look for media in the locations

indicated in the figure on the next page, and then see the procedure for clearing the jam.

You might need to look for media in locations other than those indicated in the jam

message. If the location of the jam is not obvious, look first in the top cover area

underneath the toner cartridge.

When clearing jams, be very careful not to tear the media. If a small piece of media

remains in the product, it could cause additional jams. If jams are a recurring problem,

see

“Solving repeated jams” on page 85

Note

The top cover of the product must be opened and then closed to clear a jam message.

If a jam occurs in the optional power envelope feeder, see the installation and use

documentation that accompanied the product.

Jam locations

Top cover and toner cartridge area

Optional power envelope feeder

Input tray areas

Optional duplex printing accessory

Output bins (top and rear)

Fuser area

ADF

Note

Loose toner might remain in the product after a jam and cause output quality problems.

These should clear up within a few pages.

Front

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