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HP 4500 HP Color LaserJet 4500, 4500 N, 4500 DN Printer - User Guide, C4084-90 - Page 134

Basic Troubleshooting Checklist, Solving Problems with the Printer

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Basic Troubleshooting Checklist If you are experiencing problems with the printer, this checklist may help identify the cause of the problem. q Is the printer connected to power? q Is the printer in the READY state? q Are all necessary cables connected? q Are any messages displayed on the control panel? q Were recently replaced toner cartridges installed correctly? Was the pull tab on the cartridge removed? q Were recently installed consumable items (fuser kit, transfer kit, imaging drum kit) installed correctly? q Is the power switch (standby button) pushed in? If you cannot find solutions to printer problems in this guide, contact an HP service and support center. (See the Warranty and Support Information appendix in this guide.) For additional information on installation and setup of the printer, see the getting started guide for this printer. 134 Solving Problems with the Printer EN

Section	Page
Contents	5
Where to Look for More Information . . .	11
Setting Up the Printer	11
Using the Printer	12
How to Use This Online User Guide	13
Finding Information in .pdf Documents	13
Viewing .pdf Documents	13
Finding Words	14
Chapter 1 - The HP Color LaserJet 4500 Printer	15
Overview	15
Using Your Printer	15
Printer Features	16
Factors Affecting Printer Performance	18
Managing Memory	19
Effects of Printer Features	19
Locating Printer Components	20
Controlling Print Jobs	22
Printer Supplies and Accessories	23
HPJetSend Communications	24
Chapter 2 - Using the Printer Control Panel	25
Overview	25
When to Use the Printer Control Panel	26
Locating Printer Control Panel Features	27
Using Printer Control Panel Keys	28
Using the Printer Online Help System	28
Interpreting Control Panel Indicator Lights	29
Using Printer Control Panel Menus	30
Menu Locking	30
Information Menu	30
Printing a Menu Map	31
Interpreting the Menu Map	31
Printing a Printer Configuration Page	32
Interpreting the Printer Configuration Page	32
Paper Handling Menu	34
Configuration Menu	35
Printing Menu	36
I/O Menu	37
EIO Menu	37
Calibration Menu	38
Resets Menu	39
Using the Printer Control Panel in Shared Environm...	40
Changing Printer Control Panel Configuration Setti...	41
Changing PowerSave Settings	41
Switching Printer Personalities	42
Setting the I/O Timeout	43
Disabling the High-Speed Parallel Interface	44
Setting Advanced Functions	45
Resetting Printer Memory	45
Resetting the Printer to Factory Default Settings	46
Chapter 3 - Common Printing Tasks	47
Overview	47
Selecting Print Media	48
Supported Media Weights and Sizes	49
Media to Avoid	51
Printing on Special Media	52
Printing on Transparencies	52
Printing on Glossy Paper	52
Printing on Colored Paper	52
Printing Envelopes	53
Printing on Labels	53
Heavy Paper	54
Preprinted Forms and Letterhead	54
Recycled Paper	54
Controlling Print Jobs	55
Selecting Output Bins	55
Selecting Media by Type	56
Configuring Input Trays	57
Configuring Tray 1 as a Cassette	57
Configuring Trays 2 and 3 by Media Type	58
Tray Priority	58
Printing from Tray 1 (Multipurpose Tray)	59
Loading Media into Tray 1	60
Loading Envelopes into Tray 1	61
Printing from Tray 2	63
Loading Media into Tray 2	64
Printing from Tray 3 (500-Sheet Paper Feeder)	66
Loading Media into Tray 3	67
Using the Duplex Printing Accessory for Two-Sided ...	70
Control Panel Settings for Duplex Printing	71
Options for Binding Duplex Printing Jobs	72
Special Printing Situations	73
Printing a Different First Page	73
Printing on Custom-Size Media	73
Stopping a Print Request	74
Chapter 4 - Using Color	75
Overview	75
Customizing Color Output Through Printer Drivers	76
Halftone Options	76
HPColorSmart II	77
Print in Grayscale	77
Matching Colors	78
Color-Matching Factors	78
Matching PANTONE®* Colors	78
Adjusting Color Balance	79
Chapter 5 - Using Fonts	83
Overview	83
Using HPFontSmart	84
Using Internal TrueType Fonts	85
Understanding Printer Default Fonts	86
Font Selection Priority	86
Selecting Fonts	87
Selecting Fonts from Software Applications	87
Selecting PCL Fonts Through the Printer Control Pa...	88
Printing a List of Available Printer Fonts	90
Interpreting the Font Lists	91
Using Typefaces for PostScript Emulation in the Pr...	92
Using Fonts on a Network	93
Adding Support for Accessory Fonts to a Printer Dr...	94
Verifying Software Application Support for Fonts	94
Using Special Type Effects	95
Hewlett-Packard Custom Font Services	96
Chapter 6 - Printer Interfaces	97
Overview	97
Parallel Configuration	98
Parallel Cable Pin Configuration	99
Enhanced I/O (EIO) Configuration	100
HP JetDirect Print Servers	100
Available Enhanced I/O Interfaces	101
NetWare 3.x- and 4.x-Based Products	101
Windows and Windows NT Networks	101
IBM OS/2 LAN Server and Warp Server Networks	102
UNIX Networks	103
Setting Network Security on the Printer	103
Configuring the Printer for the Network at the Pri...	104
Configuring Novell NetWare Frame Type Parameters	104
Configuring TCP/IP Parameters	106
Disabling Network Protocols (Optional)	108
Chapter 7 - Consumables and Cleaning	111
Overview	111
Making Room for Replacing Consumables	112
Consumable Replacement Guidelines	113
Approximate Replacement Intervals for Consumable I...	114
Locating Consumables	115
Environmental Collection Program	116
Cleaning the Toner Density Sensor	117
Chapter 8 - Printer Control Panel Messages	119
Overview	119
Message Types	120
Status Messages	120
Warning Messages	120
Attention Messages	120
Critical Error Messages	120
Printer Control Panel Messages	121
Chapter 9 - Solving Problems with the Printer	133
Overview	133
Basic Troubleshooting Checklist	134
Paper Jam Locations	135
Paper Jam Recovery	136
Common Causes of Paper Jams	137
Paper Jam Messages	138
Clearing Paper Jams	139
Tips for Avoiding Paper Jams	139
Clearing Jams in the Middle Front Drawer Area	140
Clearing Jams in the Tray 2 Area	141
Clearing Jams in the Optional Tray 3 Area	142
Clearing Jams in the Rear Door Areas	143
Clearing Jams in the Front Duplex Drawer Area	145
Media-Handling Problems	146
Printer Response Problems	150
Printer Control Panel Problems	154
Solving Print Quality Problems	155
Color Printing Problems	163
Incorrect Printer Output	165
Software Application Problems	167
Appendix A - DIMM Installation	169
Overview	169
DIMM Configuration	170
Installing DIMMs	171
Verifying DIMM Installation	174
Appendix B - PCL Commands	175
Overview	175
Interpreting PCL Printer Command Syntax	177
Combining Escape Sequences in PCL Printer Command ...	178
Entering Escape Characters	179
Selecting PCL Fonts	180
Common PCL Commands	181
Appendix C - Specifications	187
Electrical Specifications	187
Operating Environment Specifications	187
Acoustic Emissions	188
Environmental Product Stewardship Program	189
Regulatory Statements	193
FCC Regulations	193
Canadian DOC Regulations	194
VCCI Statement (Japan)	194
Korean EMI Statement	194
Declaration of Conformity	195
Safety Information	197
Laser Safety	197
Material Safety Data Sheet (MSDS)	197
Laser Statement for Finland	198
Appendix D - Warranty and Support Information	201
Hewlett-Packard Warranty Statement	201
HP Maintenance Agreements	203
On-Site Service Agreements	203
Support Information	204
Customer Support Options Worldwide	206
Worldwide Sales and Service Offices	208