HP 4500 HP Color LaserJet 4500, 4500 N, 4500 DN Printer - User Guide, C4084-90 - Page 146
Media-Handling Problems, HP LaserJet Printer Family Paper Specification Guide
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Media-Handling Problems Use only media that meets the specifications outlined in the HP LaserJet Printer Family Paper Specification Guide. For media specifications for this printer, see the "Supported Media Weights and Sizes" section in chapter 3. Printer feeds multiple sheets Cause Solution The input tray is overfilled. Remove excess media from the input tray. The media is not under the tabs in the input Open the input tray and verify that the media is tray (Trays 2 and 3). seated under the metal tabs. Print media is sticking together. Remove media, flex it, rotate it 180 degrees or flip it over, and then reload it into the tray. Note: Do not fan media. Fanning can cause static electricity, which can cause media to stick together. Media does not meet the specifications for this Only use media that meets the media-use printer. specifications for this printer (see the supported media weights and sizes section in chapter 3). Printer feeds incorrect page size Cause Solution The correct media size is not loaded in the input tray. Load the correct size media in the input tray. The correct media size is not selected in your Select the correct media size from your software application or printer driver. software application or printer driver. The correct media size for Tray 1 is not selected in the printer control panel. From the control panel, select the correct media size for Tray 1. 146 Solving Problems with the Printer EN