HP 4500 HP Color LaserJet 4500, 4500 N, 4500 DN Printer - User Guide, C4084-90 - Page 137
Common Causes of Paper Jams
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Common Causes of Paper Jams The following table lists common causes of paper jams and suggested solutions for resolving them. Cause Solution Print media does not meet HP-recommended See chapter 3 for supported media media specifications. specifications. A consumable item is installed incorrectly, causing repeated jams. Verify that the consumable item is correctly installed. You are reloading paper that has already passed through a printer or copier. Do not load media that has been printed or copied. An input tray is loaded incorrectly. Remove any excess media from the input tray. Press media down in the input tray so it fits below the tabs. See chapter 3 for instructions on loading media. Input tray guides are not adjusted correctly. Adjust input tray guides so they hold media firmly in place without bending it. Print media is binding or sticking together. Remove media, flex it, rotate it 180 degrees or flip it over. Reload media into the input tray. Do not fan media. Media size specified in software does not Verify that the media size selected in your match the input tray's media size configuration. software application or printer driver matches the media size specified in the printer control panel for the tray you are printing from. Print media is in poor condition. Replace the print media. Printer consumable items have reached the end of their useful life. Check the printer control panel for messages prompting you to replace consumable items, or print a configuration page to verify the remaining life of the consumable items. See chapter 3 for information on consumable items. Media was not stored correctly. Replace the print media. Media should be stored in its original packaging in a dry area. EN Chapter 9 137