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HP 5500hdn HP Color LaserJet 5500 series printer - User Guide - Page 171

Issue, Cause, Solution, FIRST, EXCLUSIVELY, USE REQUESTED TRAY, EN_WW, Paper handling problems

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Issue Cause Solution Printer feeds incorrect page size The correct size paper is not loaded in the input tray. Load the correct size paper in the input tray. The correct size paper is not selected in the software application or printer driver. Confirm that the settings in the application and printer driver are appropriate, since the application settings override the printer driver and control panel settings, and the printer driver settings override the control panel settings. The correct size paper for Tray 1 From the control panel, select is not selected in the printer the correct size paper for Tray 1. control panel. The paper size is not configured correctly for the input tray. Print a configuration page or use the control panel to determine the paper size for which the tray is configured. The guides in the tray are not against the paper. Verify that the guides are touching the paper. The custom/standard switch in the tray is not in the correct position. Verify that the switch is in the correct position for the paper size. Printer pulls from incorrect tray You are using a driver for a different printer. Use a driver for this printer. The specified tray is empty. Load paper in the specified tray. Tray behavior for the requested tray is set to FIRST in the system setup submenu of the Configure Device menu. Change the setting to EXCLUSIVELY. The paper size is not configured correctly for the input tray. Print a configuration page or use the control panel to determine the paper size for which the tray is configured. The guides in the tray are not against the paper. Verify that the guides are touching the paper. The Custom/Standard switch in the tray is not in the correct position. Verify that the switch is in the correct position for the paper size. The USE REQUESTED TRAY setting in the printer control panel is set to EXCLUSIVELY, and the requested tray is empty. The printer will not use another tray. Load paper in the requested tray. or Change the setting from EXCLUSIVELY to FIRST in the Configuration Menu. This will allow the printer to use the paper in other trays if no paper is loaded in the specified tray. EN_WW Paper handling problems 161

Section	Page
toc	3
1	11
Quick access to printer information	12
World Wide Web links	12
User guide links	12
Where to look for more information	12
Setting up the printer	12
Using the printer	13
Printer configurations	15
HP Color LaserJet 5500	15
HP Color LaserJet 5500n (Europe only)	15
HP Color LaserJet 5500dn	16
HP Color LaserJet 5500dtn	16
HP Color LaserJet 5500hdn	17
Printer features	18
Features	18
Walk around	20
Printer software	22
Printer drivers	22
Additional drivers	23
Software for networks	23
HP Web Jetadmin	23
UNIX	24
Utilities	24
Embedded Web server	24
Features	24
Other components and utilities	25
Print media specifications	26
Supported paper weights and sizes	26
Tray 1 paper sizes	26
Tray 2 and optional Trays 3 and 4 paper sizes 1	27
Automatic 2-sided printing (duplexing) 1	28
2	29
Control panel overview	30
Display	30
Accessing the control panel from a computer	31
Control panel buttons	32
Interpreting control panel indicator lights	33
Control panel menus	34
Getting started basics	34
Menu hierarchy	35
To access the menus	35
Retrieve job menu (for printers with a hard disk)	35
Information menu	35
Paper handling menu	36
Configure device menu	36
Diagnostics menu	37
Retrieve job menu (for printers with a hard disk)	38
Information menu	39
Paper handling menu	40
Configure device menu	41
Printing menu	41
Print quality menu	42
System setup menu	43
I/O menu	44
Resets menu	45
Diagnostics menu	46
Changing printer control panel configuration settings	47
Job storage limit	47
To set the job storage limit	47
Job held timeout	47
To set the job held timeout	47
Tray behavior options: use requested tray and manually feed	48
To set use requested tray	48
To set manually feed prompt	48
PowerSave Time	49
To set PowerSave Time	49
To disable/enable PowerSave	49
Personality	50
To set the personality	50
Clearable warnings	50
To set the clearable warnings	50
Auto continue	51
To set the auto continue	51
Supplies low	51
To set supplies low reporting	51
Jam recovery	52
To set jam recovery response	52
Language	52
To select language	52
To select language if the display is in a language you do not understand	53
Using the printer control panel in shared environments	54
3	55
Network configuration	56
Configuring TCP/IP parameters	56
Configuring TCP/IP parameters using BOOTP or DHCP	56
Manually configuring TCP/IP parameters from the printer control panel	57
Setting an IP address	57
Setting the subnet mask	57
Setting the default gateway	58
Setting the syslog server	59
Setting the idle timeout	60
Setting the link speed	60
Disabling network protocols (optional)	61
To disable IPX/SPX	61
To disable AppleTalk	61
To disable DLC/LLC	62
Parallel configuration	63
Enhanced I/O (EIO) configuration	64
HP Jetdirect print servers	64
Available enhanced I/O interfaces	64
NetWare networks	64
Windows and Windows NT networks	65
AppleTalk networks	65
UNIX/Linux networks	65
4	67
Controlling print jobs	68
Source	68
Type and Size	68
Precedence for print settings (software)	68
Selecting print paper	70
Paper to avoid	70
Paper that may damage the printer	70
Configuring input trays	72
Configuring Tray 1 size	72
Configuring Tray 1 type	72
Tray 2, Tray 3, or Tray 4 detectable standard paper size	73
Tray 2, Tray 3, or Tray 4 paper type	73
Tray 2, Tray 3, or Tray 4 custom paper	73
Unit of measure	74
Y dimension	74
X dimension	74
Tray 2, Tray 3, or Tray 4 nondetectable standard sizes	75
Printing from Tray 1 (multipurpose tray)	75
Loading paper into Tray 1	75
Printing envelopes from Tray 1	76
To load envelopes into Tray 1	77
Printing envelopes	77
Printing from Tray 2, Tray 3, and Tray 4	78
Loading detectable standard-sized paper into Tray 2, Tray 3, and Tray 4	78
Loading undetectable standard or custom-sized paper into Tray 2, Tray 3, and Tray 4	80
Printing on special media	83
Transparencies	83
Glossy paper	83
Colored paper	83
Envelopes	83
Labels	84
Heavy paper	84
HP LaserJet Tough paper	85
Preprinted forms and letterhead	85
Recycled paper	85
2-sided (duplex) printing	86
Control panel settings for automatic 2-sided printing	86
To enable or disable 2-sided printing from the printer control panel	86
Options for binding 2-sided printing jobs	87
Manual 2-sided printing	87
Special printing situations	88
Printing a different first page	88
Printing on custom-size paper	88
Stopping a print request	88
To stop the current print job from the printer control panel	88
To stop the current print job from your software application	89
Job retention features	89
Storing a print job	89
Quick copying a job	89
Proofing and holding a job	89
Printing stored jobs	89
Deleting stored jobs	90
Private jobs	90
Printing a private job	90
Deleting a private job	91
Printing with the optional HP Fast InfraRed Receiver	92
Setting up to print with Windows 95, 98, 2000, NT, Me, and XP	92
Setting up to print with Macintosh computers	92
Printing a job	92
Interrupting and resuming printing	93
Managing memory	94
5	95
Printer information pages	96
Menu map	96
Configuration page	96
Supplies status page	97
To print the supplies status page:	97
Usage page	97
Demo	97
File directory	98
PCL or PS font list	98
Event log	98
Print quality troubleshooting pages	99
Using the embedded Web server	100
To access the embedded Web server using a network connection	100
Information tab	101
Settings tab	101
Networking tab	102
Other links	102
Using Printer Status and Alerts	103
To choose which status messages appear	103
To view status messages and information	104
6	105
Using color	106
HP ImageREt 2400	106
Paper selection	106
Color options	106
sRGB	106
Printing in four-colors (CMYK)	107
CMYK ink set emulation (PostScript only)	107
Managing color	108
Print in Grayscale	108
Automatic or manual color adjustment	108
Manual color options	108
Matching colors	110
PANTONE®* color matching	110
Swatch book color matching	110
7	111
Managing the print cartridge	112
HP print cartridges	112
Non-HP print cartridges	112
Print cartridge authentication	112
HP fraud hotline	112
Print cartridge storage	112
Print cartridge life expectancy	113
Checking the print cartridge life	113
Using the printer control panel	113
Using the embedded Web server (for network connected printers)	113
Using printer Status and Alerts (for directly connected printers)	114
Using HP Web Jetadmin	114
Changing print cartridges	114
To change the print cartridge	115
Replacing supplies	118
Locating supplies	118
Supply replacement guidelines	118
Making room around the printer for replacing supplies	119
Approximate replacement intervals for supplies	119
Configuring e-mail alerts	120
Periodic cleaning	121
When to clean the OHT sensor	121
To clean the OHT sensor	121
8	123
Basic troubleshooting checklist	124
Factors affecting printer performance	124
Control panel message types	125
Status messages	125
Warning messages	125
Error messages	125
Critical error messages	125
Control panel messages	126
Control panel messages	126
Paper jams	147
Paper jam recovery	147
To disable paper jam recovery	147
Common causes of paper jams	149
Clearing paper jams	151
Jam in Tray 1 or Tray 2	151
Jam in Tray 3 or Tray 4	154
Jams in the top cover	160
Jam in the top cover	161
Jam in paper input path or paper path	164
Jam in duplex path	167
Paper handling problems	170
Paper handling problems	170
Printer response problems	176
Printer response problems	176
Printer control panel problems	180
Printer control panel problems	180
Color printing problems	181
Color printing problems	181
Incorrect printer output	183
Incorrect printer output	183
Guidelines for printing with different fonts	184
Software application problems	185
Software application problems	185
Print quality troubleshooting	186
Print quality problems associated with paper	186
Overhead transparency defects	186
Print quality problems associated with the environment	187
Print quality problems associated with jams	187
Print quality problems associated with maintenance	187
Print quality troubleshooting pages	187
A	189
Printer memory	189
Printing a configuration page	189
Installing memory and font DIMMs	190
To install memory and font DIMMs	190
Enabling memory	193
To enable memory for Windows	194
Enabling the language font DIMM	194
To enable fonts from the PCL 5c and PCL 6 printer drivers for Windows	194
Checking DIMM installation	194
To check DIMM installation	194
Installing an HP Jetdirect print server card	195
To install an HP Jetdirect print server card	195
B	199
Spare parts and supplies availability	199
Ordering directly through the embedded Web server (for printers with network connections)	199
Ordering directly through the printer software (for printers directly connected to a computer)	199
To order printing supplies directly through the computer software	200
C	203
Hewlett-Packard limited warranty statement	203
Limited warranty for print cartridge life	205
Transfer unit and fuser warranty	206
HP maintenance agreements	207
On-site service agreements	207
Priority on-site service	207
Next-day on-site service	207
Weekly (volume) on-site service	207
Extended warranty	207
D	209
Physical dimensions	209
Electrical specifications	209
Acoustic emissions	210
E	211
FCC regulations	211
Environmental product stewardship program	212
Declaration of Conformity	214
Safety statements	215
Laser safety	215
Canadian DOC regulations	215
EMI statement (Korea)	215
VCCI statement (Japan)	215
Laser Statement for Finland	215

Match case Limit results 1 per page

Issue

Cause

Solution

The correct size paper is not

loaded in the input tray.

Load the correct size paper in

the input tray.

The correct size paper is

not selected in the software

application or printer driver.

Confirm that the settings in the

application and printer driver

are appropriate, since the

application settings override the

printer driver and control panel

settings, and the printer driver

settings override the control

panel settings.

The correct size paper for Tray 1

is not selected in the printer

control panel.

From the control panel, select

the correct size paper for Tray 1.

The paper size is not configured

correctly for the input tray.

Print a configuration page or use

the control panel to determine

the paper size for which the tray

is configured.

The guides in the tray are not

against the paper.

Verify that the guides are

touching the paper.

Printer feeds incorrect page size

The custom/standard switch

in the tray is not in the correct

position.

Verify that the switch is in the

correct position for the paper

size.

You are using a driver for a

different printer.

Use a driver for this printer.

The specified tray is empty.

Load paper in the specified tray.

Tray behavior for the requested

tray is set to

FIRST

in the

system setup submenu of the

Configure Device menu.

Change the setting to

EXCLUSIVELY

The paper size is not configured

correctly for the input tray.

Print a configuration page or use

the control panel to determine

the paper size for which the tray

is configured.

The guides in the tray are not

against the paper.

Verify that the guides are

touching the paper.

The Custom/Standard switch

in the tray is not in the correct

position.

Verify that the switch is in the

correct position for the paper

size.

Printer pulls from incorrect tray

The

USE REQUESTED TRAY

setting in the printer control

panel is set to

EXCLUSIVELY

and the requested tray is empty.

The printer will not use another

tray.

Load paper in the requested

tray.

Change the setting from

EXCLUSIVELY

FIRST

the Configuration Menu. This

will allow the printer to use the

paper in other trays if no paper

is loaded in the specified tray.

EN_WW

Paper handling problems

161