HP 5500hdn HP Color LaserJet 5500 series printer - User Guide - Page 185
Software application problems, Issue, Cause, Solution, Color, Grayscale, Monochrome
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Software application problems The following table lists common software application problems and suggested solutions for resolving them. Software application problems Issue Unable to change system selections through software Cause System software changes are locked out by the printer control panel. The software application does not support system changes. The correct printer driver is not loaded. Solution Consult with your network administrator. See the software application documentation. Load the correct printer driver. Unable to select a font from the software Unable to select colors from the software The correct application driver is not loaded. The font is not available to the software application. The software application does not support color. Load the correct application driver. See the software application documentation. See the documentation for the software application. Color mode is not selected in the software application or printer driver. Select Color mode instead of Grayscale or Monochrome mode. The correct printer driver is not loaded. Printer driver does not recognize Tray 3, Tray 4, or the duplex printing accessory The printer driver has not been configured to recognize Tray 3, Tray 4, or the duplex printing accessory. The accessory may not be installed. Load the correct printer driver. See the printer driver's online Help for instructions on how to configure the driver to recognize printer accessories. Verify that the accessory is properly installed. EN_WW Software application problems 175