HP 5500hdn HP Color LaserJet 5500 series printer - User Guide - Page 178
Issue, Cause, Solution, Ready, Dir>Prn
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Issue Printer is on but is not receiving data Cause The printer Ready indicator light is not lit. The top cover is not closed properly. A printer message other than Ready appears on the printer control panel. The interface cable is not correct for this configuration. The interface cable is not securely connected to both the printer and the computer. The printer is not configured correctly. The interface configurations on the printer configuration page do not match the configurations on the host computer. The computer is not working properly. The computer port that the printer is connected to is not configured or is not working properly. The printer has not been correctly named for the network or Macintosh. Solution Press PAUSE/RESUME to return the printer to the Ready state. Close the top cover firmly. See Control panel messages. Select the correct interface cable for your configuration. See Parallel configuration or Enhanced I/O (EIO) configuration. Disconnect and reconnect the interface cable. See Changing printer control panel configuration settings for configuration information. Configure the printer to match the computer configuration. Try using an application that you know works properly to check the computer, or, if connected via the parallel port, in DOS, type Dir>Prn at the DOS command prompt. Run another peripheral connected to this port to verify that the port is working properly. Use the appropriate utility to name the printer on the network. For Macintosh, name the printer from within the Chooser menu. 168 Chapter 8 Problemsolving EN_WW