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Printing issues, Fix problems with not printing (unable to print)

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NOTE: If one ink cartridge is causing problems, you can remove it and use the single-cartridge mode to operate the HP DeskJet Ink Advantage 5200 series with only one cartridge. Printing issues What do you want to do? Fix problems with page not printing (unable to print) HP Print and Scan Doctor Troubleshoot problems with print jobs not printing The HP Print and Scan Doctor is a utility that will try to diagnose and fix the issue automatically. NOTE: This utility is only available for Windows operating system. Use an HP online troubleshooting wizard. Get step-by-step instructions if the printer is not responding or printing. NOTE: The HP Print and Scan Doctor and the HP online troubleshooting wizards may not be available in all languages. Read general instructions in the Help for unable to print issues To resolve print issues (Windows) Make sure that the printer is turned on and that there is paper in the tray. If you are still unable to print, try the following in order: 1. Check for error messages from the printer display and resolve them by following the onscreen instructions. 2. If your computer is connected to the printer with a USB cable, disconnect and reconnect the USB cable. If your computer is connected to the printer with a wireless connection, confirm that the connection is working. 3. Verify that the printer is not paused or offline. To verify that the printer is not paused or offline a. Depending on your operating system, do one of the following: ● Windows 10: From the Windows Start menu, select Windows System from the app list, select Control Panel, and then click View devices and printers under Hardware and Sound. ● Windows 8.1 and Windows 8: Point to or tap the upper-right corner of the screen to open the Charms bar, click the Settings icon, click or tap Control Panel, and then click or tap View devices and printers. ● Windows 7: From the Windows Start menu, click Devices and Printers. ● Windows Vista: From the Windows Start menu, click Control Panel, and then click Printers. ● Windows XP: From the Windows Start menu, click Control Panel, and then click Printers and Faxes. b. Either double-click the icon for your printer or right-click the icon for your printer and select See what's printing to open the print queue. ENWW Printing issues 103

Section	Page
How do I?	7
Get started	8
Accessibility	8
HP EcoSolutions (HP and the Environment)	8
Manage power	9
Quiet Mode	10
Optimize Printing Supplies	11
Printer parts	11
Control panel and status lights	13
Overview of buttons and lights	13
Control panel display icons	14
Change printer settings	15
Paper basics	15
Recommended papers for printing	16
Order HP paper supplies	17
Tips for selecting and using paper	17
Load media	17
Load original	22
Update the printer	24
Open the HP printer software (Windows)	25
Use the HP Smart app to print, scan, and troubleshoot from an iOS, Android, or Windows 10 device	25
Turn the printer off	26
Print	27
Print using the HP Smart app	27
Print documents using HP printer software	28
Print photos using HP printer software	29
Print on envelopes	30
Print on both sides (duplexing)	31
Print from apps on mobile devices	31
Print from apps on mobile devices	31
Access printer features and troubleshooting information from mobile devices	32
Print using the maximum dpi	32
Tips for successful printing	33
Copy and scan	36
Copy	36
Scan	36
Scan using the HP Smart app	37
Scan from a Windows 10 device	37
Scan from an Android or iOS device	38
Scan using HP printer software	38
Scan to a computer	39
Scan to email	40
Create a new scan shortcut (Windows)	40
Change scan settings (Windows)	40
Scan from the printer control panel	41
Scan using Webscan	41
Tips for copy and scan success	42
Fax	43
Send a fax	43
Send a standard fax	43
Send a standard fax from the computer	44
Send a fax from a phone	45
Send a fax using monitor dialing	45
Send a fax using printer memory	46
Send a fax to multiple recipients	46
Send a fax in Error Correction Mode	47
Receive a fax	47
Receive a fax manually	48
Set up backup fax	48
Reprint received faxes from memory	49
Forward faxes to another number	49
Set automatic reduction for incoming faxes	50
Block unwanted fax numbers	50
Receive faxes using HP Digital Fax	51
Set up phone book contacts	52
Create and edit a phone book contact	52
Create and edit a group phone book contact	53
Delete phone book contacts	54
Change fax settings	54
Configure the fax header	54
Set the answer mode (Auto answer)	54
Set the number of rings before answering	55
Change the answer ring pattern for distinctive ring	55
Set the dial type	56
Set the redial options	56
Set the fax speed	57
Set the fax sound volume	57
Fax and digital phone services	58
Fax on Voice over Internet Protocol	58
Use reports	58
Print fax confirmation reports	59
Print fax error reports	60
Print and view the fax log	60
Clear the fax log	60
Print the details of the last fax transaction	60
Print a Caller ID Report	61
View the Call History	61
Additional fax setup	61
Set up faxing (parallel phone systems)	61
Select the correct fax setup for your home or office	63
Case A: Separate fax line (no voice calls received)	64
Case B: Set up the printer with DSL	65
Case C: Set up the printer with a PBX phone system or an ISDN line	66
Case D: Fax with a distinctive ring service on the same line	66
Case E: Shared voice/fax line	67
Case F: Shared voice/fax line with voice mail	69
Case G: Fax line shared with computer modem (no voice calls received)	69
Set up the printer with a computer dial-up modem	70
Set up the printer with a computer DSL/ADSL modem	71
Case H: Shared voice/fax line with computer modem	72
Shared voice/fax with computer dial-up modem	72
Shared voice/fax with computer DSL/ADSL modem	73
Case I: Shared voice/fax line with answering machine	75
Case J: Shared voice/fax line with computer modem and answering machine	76
Shared voice/fax line with computer dial-up modem and answering machine	76
Shared voice/fax line with computer DSL/ADSL modem and answering machine	78
Case K: Shared voice/fax line with computer dial-up modem and voice mail	79
Test fax setup	81
Web Services	82
What are Web Services?	82
Set up Web Services	82
Print with HP ePrint	83
Remove Web Services	84
Work with cartridges	85
Information on cartridges and the printhead	85
Check the estimated ink levels	85
Replace the cartridges	86
Order cartridges	88
Use single-cartridge mode	88
Store printing supplies	89
Cartridge warranty information	89
Network setup	90
Set up the printer for wireless communication	90
Before you begin	90
Set up the printer on your wireless network	91
Change the connection type	91
Test the wireless connection	92
Turn on or off the wireless capability of the printer	93
Change network settings	93
Use Wi-Fi Direct	94
Printer management tools	98
The HP Smart app	98
Toolbox (Windows)	98
HP Utility (OS X and macOS)	98
Embedded web server	99
About cookies	99
Open the embedded web server	99
Embedded web server cannot be opened	100
Solve a problem	102
Jams and paper-feed issues	102
Clear a paper jam	102
Read general instructions in the Help for clearing paper jams	102
Clear a print carriage jam	106
Read general instructions in the Help for clearing a print carriage jams	106
Learn how to avoid paper jams	107
Solve paper-feed problems	107
Ink cartridge issues	108
Printing issues	109
Fix problems with page not printing (unable to print)	109
Read general instructions in the Help for unable to print issues	109
Fix print quality issues	113
Read general instructions in the Help for resolving print quality issues	113
Copy issues	117
Scan issues	117
Fax issues	117
Run the fax test	118
What to do if the fax test failed	118
Troubleshoot fax problems.	122
Read general instructions in the Help for specific fax problems	122
The display always shows Phone Off Hook	122
The printer is having problems sending and receiving faxes	122
The printer cannot receive faxes, but can send faxes	124
The printer cannot send faxes, but can receive faxes	125
Fax tones are recorded on my answering machine	125
Network and connection issues	125
Fix wireless connection	125
Find network settings for wireless connection	126
Fix Wi-Fi Direct connection	126
Printer hardware issues	127
Get help from the printer control panel	127
Get help from the HP Smart app	128
Understand printer reports	128
Printer status report	128
Network configuration page	128
Print quality report	129
Wireless test report	129
Web access test report	129
Solve problems using Web Services	129
Maintain the printer	130
Clean the scanner glass	130
Clean the exterior	131
Clean the document feeder	131
Restore original factory defaults and settings	132
HP support	132
Technical information	134
HP Company notices	134
Specifications	134
System requirements	135
Environmental specifications	135
Print specifications	135
Scan specifications	135
Copy specifications	135
Cartridge yield	135
Print resolution	135
Acoustic information	136
Regulatory notices	136
Regulatory model identification number	136
FCC statement	136
Notice to users in Korea	137
VCCI (Class B) compliance statement for users in Japan	137
Notice to users in Japan about the power cord	137
Noise emission statement for Germany	137
European Union Regulatory Notice	138
Products with wireless functionality	138
European telephone network declaration (Modem/Fax)	138
Visual display workplaces statement for Germany	139
Notice to users of the U.S. telephone network: FCC requirements	139
Notice to users of the Canadian telephone network	140
Notice to users of the German telephone network	140
Australia wired fax statement	140
Declaration of conformity	141
Declaration of conformity	142
Regulatory information for wireless products	144
Exposure to radio frequency radiation	144
Notice to users in Canada (5 GHz)	144
Notice to users in Brazil	144
Notice to users in Canada	145
Notice to users in Taiwan	145
Notice to users in Mexico	145
Notice to users in Japan	146
Notice to users in Korea	146
Notice to users in Serbia (5 GHz)	146
Notice to users in Taiwan (5 GHz)	146
Notice to users in Thailand (5 GHz)	146
Environmental product stewardship program	146
Eco-Tips	147
European Union Commission Regulation 1275/2008	147
Paper	147
Plastics	147
Safety data sheets	147
Recycling program	147
HP inkjet supplies recycling program	148
Power consumption	148
Disposal of waste equipment by users	148
Chemical substances	148
Declaration of the Presence Condition of the Restricted Substances Marking (Taiwan)	149
The Table of Hazardous Substances/Elements and their Content (China)	150
Restriction of hazardous substance (Ukraine)	150
Restriction of hazardous substance (India)	150
Restriction on hazardous substances statement (Turkey)	151
EPEAT	151
SEPA Ecolabel User Information (China)	151
China Energy Label for Printer, Fax and Copier	151
Battery disposal in Taiwan	152
European Union Battery Directive	152
Battery notice for Brazil	152
California Perchlorate Material Notice	152
Waste disposal for Brazil	152

Match case Limit results 1 per page

NOTE:

If one ink cartridge is causing problems, you can remove it and use the single-cartridge mode to

operate the HP DeskJet Ink Advantage 5200 series with only one cartridge.

Printing issues

What do you want to do?

Fix problems with page not printing (unable to print)

HP Print and Scan Doctor

The HP Print and Scan Doctor is a utility that will try to diagnose and

ﬁx

the issue automatically.

NOTE:

This utility is only available for Windows operating system.

Troubleshoot problems with

print jobs not printing

Use an HP online troubleshooting wizard.

Get step-by-step instructions if the printer is not responding or printing.

NOTE:

The HP Print and Scan Doctor and the HP online troubleshooting wizards may not be available in all

languages.

Read general instructions in the Help for unable to print issues

To resolve print issues (Windows)

Make sure that the printer is turned on and that there is paper in the tray. If you are still unable to print, try

the following in order:

Check for error messages from the printer display and resolve them by following the onscreen

instructions.

If your computer is connected to the printer with a USB cable, disconnect and reconnect the USB cable. If

your computer is connected to the printer with a wireless connection,

conﬁrm

that the connection is

working.

Verify that the printer is not paused or

oﬄine.

To verify that the printer is not paused or

oﬄine

Depending on your operating system, do one of the following:

●

Windows 10

: From the Windows

Start

menu, select

Windows System

from the app list, select

Control Panel

, and then click

View devices and printers

under

Hardware and Sound

●

Windows 8.1

and

Windows 8

: Point to or tap the upper-right corner of the screen to open the

Charms bar, click the

Settings

icon, click or tap

Control Panel

, and then click or tap

View

devices and printers

●

Windows 7

: From the Windows

Start

menu, click

Devices and Printers

●

Windows Vista

: From the Windows

Start

menu, click

Control Panel

, and then click

Printers

●

Windows XP

: From the Windows

Start

menu, click

Control Panel

, and then click

Printers and

Faxes

Either double-click the icon for your printer or right-click the icon for your printer and select

See

what’s printing

to open the print queue.

ENWW

Printing issues

103