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HP DeskJet Ink Advantage 5200 User Guide - Page 125

The printer cannot send faxes, but can receive faxes, Fax tones are recorded on my answering machine

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The signal level can also be reduced if you use a splitter or connect extra cables to extend the length of your phone. A reduced fax signal can cause problems during fax reception. To find out if other equipment is causing a problem, disconnect everything except the printer from the phone line, and then try to receive a fax. If you can receive faxes successfully without the other equipment, one or more pieces of the other equipment is causing problems; try adding them back one at a time and receiving a fax each time, until you identify which equipment is causing the problem. ● If you have a special ring pattern for your fax phone number (using a distinctive ring service through your telephone company), make sure that the Distinctive Ring feature on the printer is set to match. For more information, see Change the answer ring pattern for distinctive ring on page 49. The printer cannot send faxes, but can receive faxes ● The printer might be dialing too fast or too soon. You might need to insert some pauses in the number sequence. For example, if you need to access an outside line before dialing the phone number, insert a pause following the access number. If your number is 95555555, and 9 accesses an outside line, you might insert pauses as follows: 9-555-5555. To enter a pause in the fax number you are typing, touch the * repeatedly, until a dash (-) appears on the display. You can also send the fax using monitor dialing. This enables you to listen to the phone line as you dial. You can set the pace of your dialing and respond to prompts as you dial. For more information, see Send a fax using monitor dialing on page 39. ● The number you entered when sending the fax is not in the proper format or the receiving fax machine is having problems. To check this, try calling the fax number from a telephone and listen for fax tones. If you cannot hear fax tones, the receiving fax machine might not be turned on or connected, or a voice mail service could be interfering with the recipient's phone line. You can also ask the recipient to check the receiving fax machine for any problems. Fax tones are recorded on my answering machine ● When you have an answering machine on the same phone line you use for fax calls, try connecting the answering machine directly to the printer. If you do not connect the answering machine as recommended, fax tones might be recorded on your answering machine. ● Make sure the printer is set to receive faxes automatically and that the Rings to Answer setting is correct. The number of rings to answer for the printer should be greater than the number of rings to answer for the answering machine. If the answering machine and the printer are set to the same number of rings to answer, both devices answer the call and fax tones are recorded on the answering machine. ● Set your answering machine to a low number of rings and the printer to answer in the maximum number of rings supported. (The maximum number of rings varies by country/region.) In this setup, the answering machine answers the call and the printer monitors the line. If the printer detects fax tones, the printer receives the fax. If the call is a voice call, the answering machine records the incoming message. For more information, see Set the number of rings before answering on page 49. Network and connection issues What do you want to do? Fix wireless connection Choose one of the following troubleshooting options. HP Print and Scan Doctor The HP Print and Scan Doctor is a utility that will try to diagnose and fix the issue automatically. ENWW Network and connection issues 119

Section	Page
How do I?	7
Get started	8
Accessibility	8
HP EcoSolutions (HP and the Environment)	8
Manage power	9
Quiet Mode	10
Optimize Printing Supplies	11
Printer parts	11
Control panel and status lights	13
Overview of buttons and lights	13
Control panel display icons	14
Change printer settings	15
Paper basics	15
Recommended papers for printing	16
Order HP paper supplies	17
Tips for selecting and using paper	17
Load media	17
Load original	22
Update the printer	24
Open the HP printer software (Windows)	25
Use the HP Smart app to print, scan, and troubleshoot from an iOS, Android, or Windows 10 device	25
Turn the printer off	26
Print	27
Print using the HP Smart app	27
Print documents using HP printer software	28
Print photos using HP printer software	29
Print on envelopes	30
Print on both sides (duplexing)	31
Print from apps on mobile devices	31
Print from apps on mobile devices	31
Access printer features and troubleshooting information from mobile devices	32
Print using the maximum dpi	32
Tips for successful printing	33
Copy and scan	36
Copy	36
Scan	36
Scan using the HP Smart app	37
Scan from a Windows 10 device	37
Scan from an Android or iOS device	38
Scan using HP printer software	38
Scan to a computer	39
Scan to email	40
Create a new scan shortcut (Windows)	40
Change scan settings (Windows)	40
Scan from the printer control panel	41
Scan using Webscan	41
Tips for copy and scan success	42
Fax	43
Send a fax	43
Send a standard fax	43
Send a standard fax from the computer	44
Send a fax from a phone	45
Send a fax using monitor dialing	45
Send a fax using printer memory	46
Send a fax to multiple recipients	46
Send a fax in Error Correction Mode	47
Receive a fax	47
Receive a fax manually	48
Set up backup fax	48
Reprint received faxes from memory	49
Forward faxes to another number	49
Set automatic reduction for incoming faxes	50
Block unwanted fax numbers	50
Receive faxes using HP Digital Fax	51
Set up phone book contacts	52
Create and edit a phone book contact	52
Create and edit a group phone book contact	53
Delete phone book contacts	54
Change fax settings	54
Configure the fax header	54
Set the answer mode (Auto answer)	54
Set the number of rings before answering	55
Change the answer ring pattern for distinctive ring	55
Set the dial type	56
Set the redial options	56
Set the fax speed	57
Set the fax sound volume	57
Fax and digital phone services	58
Fax on Voice over Internet Protocol	58
Use reports	58
Print fax confirmation reports	59
Print fax error reports	60
Print and view the fax log	60
Clear the fax log	60
Print the details of the last fax transaction	60
Print a Caller ID Report	61
View the Call History	61
Additional fax setup	61
Set up faxing (parallel phone systems)	61
Select the correct fax setup for your home or office	63
Case A: Separate fax line (no voice calls received)	64
Case B: Set up the printer with DSL	65
Case C: Set up the printer with a PBX phone system or an ISDN line	66
Case D: Fax with a distinctive ring service on the same line	66
Case E: Shared voice/fax line	67
Case F: Shared voice/fax line with voice mail	69
Case G: Fax line shared with computer modem (no voice calls received)	69
Set up the printer with a computer dial-up modem	70
Set up the printer with a computer DSL/ADSL modem	71
Case H: Shared voice/fax line with computer modem	72
Shared voice/fax with computer dial-up modem	72
Shared voice/fax with computer DSL/ADSL modem	73
Case I: Shared voice/fax line with answering machine	75
Case J: Shared voice/fax line with computer modem and answering machine	76
Shared voice/fax line with computer dial-up modem and answering machine	76
Shared voice/fax line with computer DSL/ADSL modem and answering machine	78
Case K: Shared voice/fax line with computer dial-up modem and voice mail	79
Test fax setup	81
Web Services	82
What are Web Services?	82
Set up Web Services	82
Print with HP ePrint	83
Remove Web Services	84
Work with cartridges	85
Information on cartridges and the printhead	85
Check the estimated ink levels	85
Replace the cartridges	86
Order cartridges	88
Use single-cartridge mode	88
Store printing supplies	89
Cartridge warranty information	89
Network setup	90
Set up the printer for wireless communication	90
Before you begin	90
Set up the printer on your wireless network	91
Change the connection type	91
Test the wireless connection	92
Turn on or off the wireless capability of the printer	93
Change network settings	93
Use Wi-Fi Direct	94
Printer management tools	98
The HP Smart app	98
Toolbox (Windows)	98
HP Utility (OS X and macOS)	98
Embedded web server	99
About cookies	99
Open the embedded web server	99
Embedded web server cannot be opened	100
Solve a problem	102
Jams and paper-feed issues	102
Clear a paper jam	102
Read general instructions in the Help for clearing paper jams	102
Clear a print carriage jam	106
Read general instructions in the Help for clearing a print carriage jams	106
Learn how to avoid paper jams	107
Solve paper-feed problems	107
Ink cartridge issues	108
Printing issues	109
Fix problems with page not printing (unable to print)	109
Read general instructions in the Help for unable to print issues	109
Fix print quality issues	113
Read general instructions in the Help for resolving print quality issues	113
Copy issues	117
Scan issues	117
Fax issues	117
Run the fax test	118
What to do if the fax test failed	118
Troubleshoot fax problems.	122
Read general instructions in the Help for specific fax problems	122
The display always shows Phone Off Hook	122
The printer is having problems sending and receiving faxes	122
The printer cannot receive faxes, but can send faxes	124
The printer cannot send faxes, but can receive faxes	125
Fax tones are recorded on my answering machine	125
Network and connection issues	125
Fix wireless connection	125
Find network settings for wireless connection	126
Fix Wi-Fi Direct connection	126
Printer hardware issues	127
Get help from the printer control panel	127
Get help from the HP Smart app	128
Understand printer reports	128
Printer status report	128
Network configuration page	128
Print quality report	129
Wireless test report	129
Web access test report	129
Solve problems using Web Services	129
Maintain the printer	130
Clean the scanner glass	130
Clean the exterior	131
Clean the document feeder	131
Restore original factory defaults and settings	132
HP support	132
Technical information	134
HP Company notices	134
Specifications	134
System requirements	135
Environmental specifications	135
Print specifications	135
Scan specifications	135
Copy specifications	135
Cartridge yield	135
Print resolution	135
Acoustic information	136
Regulatory notices	136
Regulatory model identification number	136
FCC statement	136
Notice to users in Korea	137
VCCI (Class B) compliance statement for users in Japan	137
Notice to users in Japan about the power cord	137
Noise emission statement for Germany	137
European Union Regulatory Notice	138
Products with wireless functionality	138
European telephone network declaration (Modem/Fax)	138
Visual display workplaces statement for Germany	139
Notice to users of the U.S. telephone network: FCC requirements	139
Notice to users of the Canadian telephone network	140
Notice to users of the German telephone network	140
Australia wired fax statement	140
Declaration of conformity	141
Declaration of conformity	142
Regulatory information for wireless products	144
Exposure to radio frequency radiation	144
Notice to users in Canada (5 GHz)	144
Notice to users in Brazil	144
Notice to users in Canada	145
Notice to users in Taiwan	145
Notice to users in Mexico	145
Notice to users in Japan	146
Notice to users in Korea	146
Notice to users in Serbia (5 GHz)	146
Notice to users in Taiwan (5 GHz)	146
Notice to users in Thailand (5 GHz)	146
Environmental product stewardship program	146
Eco-Tips	147
European Union Commission Regulation 1275/2008	147
Paper	147
Plastics	147
Safety data sheets	147
Recycling program	147
HP inkjet supplies recycling program	148
Power consumption	148
Disposal of waste equipment by users	148
Chemical substances	148
Declaration of the Presence Condition of the Restricted Substances Marking (Taiwan)	149
The Table of Hazardous Substances/Elements and their Content (China)	150
Restriction of hazardous substance (Ukraine)	150
Restriction of hazardous substance (India)	150
Restriction on hazardous substances statement (Turkey)	151
EPEAT	151
SEPA Ecolabel User Information (China)	151
China Energy Label for Printer, Fax and Copier	151
Battery disposal in Taiwan	152
European Union Battery Directive	152
Battery notice for Brazil	152
California Perchlorate Material Notice	152
Waste disposal for Brazil	152

Match case Limit results 1 per page

The signal level can also be reduced if you use a splitter or connect extra cables to extend the length of

your phone. A reduced fax signal can cause problems during fax reception.

ﬁnd

out if other equipment is causing a problem, disconnect everything except the printer from the

phone line, and then try to receive a fax. If you can receive faxes successfully without the other

equipment, one or more pieces of the other equipment is causing problems; try adding them back one at

a time and receiving a fax each time, until you identify which equipment is causing the problem.

●

If you have a special ring pattern for your fax phone number (using a distinctive ring service through

your telephone company), make sure that the

Distinctive Ring

feature on the printer is set to match. For

more information, see

Change the answer ring pattern for distinctive ring

on page

The printer cannot send faxes, but can receive faxes

●

The printer might be dialing too fast or too soon. You might need to insert some pauses in the number

sequence. For example, if you need to access an outside line before dialing the phone number, insert

a pause following the access number. If your number is 95555555, and 9 accesses an outside line, you

might insert pauses as follows: 9-555-5555. To enter a pause in the fax number you are typing, touch

the

repeatedly, until a dash (

) appears on the display.

You can also send the fax using monitor dialing. This enables you to listen to the phone line as you dial.

You can set the pace of your dialing and respond to prompts as you dial. For more information, see

Send

a fax using monitor dialing

on page

●

The number you entered when sending the fax is not in the proper format or the receiving fax machine is

having problems. To check this, try calling the fax number from a telephone and listen for fax tones. If

you cannot hear fax tones, the receiving fax machine might not be turned on or connected, or a voice

mail service could be interfering with the recipient's phone line. You can also ask the recipient to check

the receiving fax machine for any problems.

Fax tones are recorded on my answering machine

●

When you have an answering machine on the same phone line you use for fax calls, try connecting the

answering machine directly to the printer. If you do not connect the answering machine as

recommended, fax tones might be recorded on your answering machine.

●

Make sure the printer is set to receive faxes automatically and that the

Rings to Answer

setting is

correct. The number of rings to answer for the printer should be greater than the number of rings to

answer for the answering machine. If the answering machine and the printer are set to the same

number of rings to answer, both devices answer the call and fax tones are recorded on the answering

machine.

●

Set your answering machine to a low number of rings and the printer to answer in the maximum number

of rings supported. (The maximum number of rings varies by country/region.) In this setup, the

answering machine answers the call and the printer monitors the line. If the printer detects fax tones,

the printer receives the fax. If the call is a voice call, the answering machine records the incoming

message. For more information, see

Set the number of rings before answering

on page

Network and connection issues

What do you want to do?

Fix wireless connection

Choose one of the following troubleshooting options.

HP Print and Scan Doctor

The HP Print and Scan Doctor is a utility that will try to diagnose and

ﬁx

the issue automatically.

ENWW

Network and connection issues

119