HP Integrity BL870c HP Integrity iLO 2 Operations Guide, Eleventh Edition - Page 66

Core I/O Card Configurations, Table 5-3 General Troubleshooting

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Table 5-3 General Troubleshooting Problem Graphics error: Black screen. No text is displayed. Solutions Hardware problem: • Must have supported power enabled. • Must have a functional mode-1 PCI-X slot. Try selecting another mode-1 slot on same partition/backplane. • Must have the card firmly seated in PCI-X/PCI-Xe backplane slot. • Must have a supported monitor. • Must have verified cable connections to the card. • Must have a functional Lights-Out Advanced KVM card. acpiconfig problem: • Must have acpiconfig set to windows or enable vgaroute. • Boot to EFI mode and check with acpiconfig command. Graphics error: Display is unreadable. • Ensure that the system firmware supports the Lights-Out Advanced KVM card. • Ensure that the graphics resolution is compatible and set correctly. vKVM or vMedia features are not available. • Ensure that the LAN cable is connected properly. • Ensure that the Lights-Out Advanced KVM card is connected to the same network as the server iLO 2 MP. Error message received when launching vKVM: Windows ActiveX Error: has blocked this software because it can't verify the publisher. • Open a vMedia session on the server before running vKVM. Publisher: Unknown Publisher dvc.CAB • Select Always trust content from this publisher. in Warning - Security window after opening vMedia. • Open vKVM again. Error message when using vKVM and Reflection X. vKVM in fullscreen mode is not supported when using Reflection X. Web display not formatted properly when using Firefox Use Internet Explorer only (other browsers are not or Mozilla. supported). Internet Explorer errors when opening vMedia or vKVM. Ensure that the latest versions of Java and ActiveX are installed. Core I/O Card Configurations Both the HP Integrity rx7640 8-socket server and the HP rx8640 16-socket server always have at least one core I/O card (factory installed in I/O chassis 1 in the rx7640, and in I/O chassis 0 in the rx8640). • In an rx7640 with only one core I/O card and one Lights-Out Advanced KVM card, you must install the Lights-Out Advanced KVM card in I/O chassis 1. • In an rx8640 with only one core I/O card and one Lights-Out Advanced KVM card, you must install the Lights-Out Advanced KVM card in I/O chassis 0. • For rx7640 or rx8640 servers with two core I/O cards, you can install the Lights-Out Advanced KVM card in either I/O chassis (with only one Lights-Out Advanced KVM card per partition). Table 5-4 lists examples of unsupported core I/O card configurations with the Lights-Out Advanced KVM card and possible solutions. 66 Adding Advanced Features

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Table 5-3 General Troubleshooting
Solutions
Problem
Hardware problem:
•
Must have supported power enabled.
•
Must have a functional mode-1 PCI-X slot. Try
selecting another mode-1 slot on same
partition/backplane.
•
Must have the card firmly seated in PCI-X/PCI-Xe
backplane slot.
•
Must have a supported monitor.
•
Must have verified cable connections to the card.
•
Must have a functional Lights-Out Advanced KVM
card.
acpiconfig
problem:
•
Must have
acpiconfig
set to windows or enable
vgaroute
.
•
Boot to EFI mode and check with
acpiconfig
command.
Graphics error:
Black screen. No text is displayed.
•
Ensure that the system firmware supports the
Lights-Out Advanced KVM card.
•
Ensure that the graphics resolution is compatible and
set correctly.
Graphics error:
Display is unreadable.
•
Ensure that the LAN cable is connected properly.
•
Ensure that the Lights-Out Advanced KVM card is
connected to the same network as the server iLO 2 MP.
vKVM or vMedia features are not available.
ActiveX Error:
•
Open a vMedia session on the server before running
vKVM.
Error message received when launching vKVM: Windows
has blocked this software because it can't verify the
publisher.
•
Select
Always trust content from this
publisher.
in Warning – Security window after
opening vMedia.
•
Open vKVM again.
Publisher: Unknown Publisher
dvc.CAB
vKVM in fullscreen mode is not supported when using
Reflection X.
Error message when using vKVM and Reflection X.
Use Internet Explorer only (other browsers are not
supported).
Web display not formatted properly when using Firefox
or Mozilla.
Ensure that the latest versions of Java and ActiveX are
installed.
Internet Explorer errors when opening vMedia or vKVM.
Core I/O Card Configurations
Both the HP Integrity rx7640 8-socket server and the HP rx8640 16-socket server always have at
least one core I/O card (factory installed in I/O chassis 1 in the rx7640, and in I/O chassis 0 in the
rx8640).
•
In an rx7640 with only one core I/O card and one Lights-Out Advanced KVM card, you
must install the Lights-Out Advanced KVM card in I/O chassis 1.
•
In an rx8640 with only one core I/O card and one Lights-Out Advanced KVM card, you
must install the Lights-Out Advanced KVM card in I/O chassis 0.
•
For rx7640 or rx8640 servers with two core I/O cards, you can install the Lights-Out Advanced
KVM card in either I/O chassis (with only one Lights-Out Advanced KVM card per partition).
Table 5-4
lists examples of unsupported core I/O card configurations with the Lights-Out
Advanced KVM card and possible solutions.
66
Adding Advanced Features