HP K550 User's Guide - Page 59

Problems connecting to a wired network, Problems setting up or using wireless communication, Start - lights

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● If the installation program cannot discover the printer, print the configuration page of the printer, and enter the IP address listed on the configuration page during the software installation. See Understanding the configuration page. ● Ping the printer using the IP address from an MS-DOS prompt. For example, if the IP address is 123.123.123.123, type the following at the MS-DOS prompt: C:\Ping 123.123.123.123 If a reply appears, the IP address is correct. If a time-out response appears, the IP address is incorrect. ● If you are using a computer running Windows, make sure that the network ports created in the printer driver match the printer IP address: 1. Print the configuration page. See Understanding the configuration page. 2. On the Windows desktop, click Start, point to Settings, and then click Printers or Printers and Faxes. 3. Right-click the printer icon, click Properties, and then click the Ports tab. 4. On the Ports tabbed page, select the TCP/IP port for the printer and click Configure Port. Compare the IP address listed in the dialog box and make sure it matches the IP address listed on the configuration page. If the IP addresses are different, change the IP address in the dialog box to match the address on the configuration page. Alternatively, create a new HP standard TCP/IP port (using the IP address listed on the configuration page) by doing the following: a. On the Ports tabbed page, click Add Port. b. Select Standard TCP/IP Port and click New Port. c. Follow the onscreen instructions to create a new TCP/IP port using the printer's IP address. 5. Click OK twice to save the settings and close the dialog boxes. Problems connecting to a wired network ● If the Link light on the network connector does not turn on, make sure that all of the conditions listed in General troubleshooting tips are met. ● Though it is not recommended that you assign the printer with a static IP address, you might resolve some installation problems (such as a conflict with a personal firewall) by assigning the printer with a static IP address. For more information, see Configure network settings. Problems setting up or using wireless communication If the printer is unable to communicate with the network after completing the wireless setup and software installation, perform one or more of the following tasks: ENWW Troubleshooting installation issues 51

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●
If the installation program cannot discover the printer, print the configuration page of the printer,
and enter the IP address listed on the configuration page during the software installation. See
Understanding
the
configuration
page
.
●
Ping the printer using the IP address from an MS-DOS prompt.
For example, if the IP address is 123.123.123.123, type the following at the MS-DOS prompt:
C:\Ping 123.123.123.123
If a reply appears, the IP address is correct. If a time-out response appears, the IP address is
incorrect.
●
If you are using a computer running Windows, make sure that the network ports created in the
printer driver match the printer IP address:
1.
Print the configuration page. See
Understanding
the
configuration
page
.
2.
On the Windows desktop, click
Start
, point to
Settings
, and then click
Printers
or
Printers and
Faxes
.
3.
Right-click the printer icon, click
Properties
, and then click the
Ports
tab.
4.
On the
Ports
tabbed page, select the TCP/IP port for the printer and click
Configure Port
.
Compare the IP address listed in the dialog box and make sure it matches the IP address listed
on the configuration page. If the IP addresses are different, change the IP address in the dialog
box to match the address on the configuration page.
Alternatively, create a new HP standard TCP/IP port (using the IP address listed on the
configuration page) by doing the following:
a.
On the
Ports
tabbed page, click
Add Port
.
b.
Select
Standard TCP/IP Port
and click
New Port
.
c.
Follow the onscreen instructions to create a new TCP/IP port using the printer's IP address.
5.
Click
OK
twice to save the settings and close the dialog boxes.
Problems connecting to a wired network
●
If the Link light on the network connector does not turn on, make sure that all of the conditions
listed in
General
troubleshooting
tips
are met.
●
Though it is not recommended that you assign the printer with a static IP address, you might
resolve some installation problems (such as a conflict with a personal firewall) by assigning the
printer with a static IP address. For more information, see
Configure
network
settings
.
Problems setting up or using wireless communication
If the printer is unable to communicate with the network after completing the wireless setup and
software installation, perform one or more of the following tasks:
ENWW
Troubleshooting installation issues
51