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HP K550 User's Guide - Page 81

HP Instant Support, Security and privacy, Obtaining support services - software download

UPC - 882780070127

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conducting remote diagnostics, and troubleshooting a wide variety of HP and non-HP network peripherals. After the software has been installed, you can gain access to it from anywhere within your intranet by using a standard Web browser. To get more information or to download the software, go to www.hp.com/go/webjetadmin. HP Instant Support HP Instant Support is a suite of Web-based troubleshooting tools. It helps you quickly identify, diagnose, and resolve printing problems. HP Instant Support provides the following information about your device: ● Easy access to troubleshooting tips: Provides tips that are customized for your device. ● Resolution of specific device errors: Provides immediate access to information that can help you resolve error messages specific to your device. To see a description of the problem, as well as recommendations for solving or preventing the problem, click the link within the message. To see a list of past device errors, click Alerts on the left side of the HP Instant Support page. ● Notification of device driver updates: Alerts you when there is an update for the printer driver. A message appears on the HP Instant Support homepage; click the link within the message to go directly to the download section of the HP website. ● Obtaining support services: Provides a list of the support services that are available for your device. ● Managing ink and media usage (myPrintMileage): Helps you manage and forecast printer supplies usage. ● Self diagnostic testing for your device: Runs a diagnostic test of your device. Select Printer on the Self Help menu on the Instant Support page to start diagnosing the devices. HP Instant Support checks the computer, and a list of configured devices appears. When you select the device that you want to diagnose, HP Instant Support can help you with tasks, such as making sure that you have the latest device driver available and gaining access to reports about the device status and detailed device-diagnostic information. If any errors are detected during this process, you are given the option to perform updates to the device drivers, or to perform detailed diagnostic tests on the device. ● HP expert help online (Active Chat): Provides personalized help from an HP support expert over the Web at any time. Simply submit a question or a description of your problem. Your recent device history, system configuration, and any actions that you have attempted are automatically forwarded to HP (upon your approval) so that you will not need to describe the problem again. An HP support expert will respond online to solve your problem through a real-time Web chat. ● Knowledge database Use the HP knowledge database to quickly find answers to your questions. Security and privacy When you use HP Instant Support, detailed device information, such as the serial number, error conditions, and status, is sent to HP. HP respects your privacy and manages this information according to the guidelines that are outlined in the HP Online Privacy Statement (www.hp.com/ country/us/eng/privacy.htm). ENWW Managing the printer 73

Section	Page
Getting started	9
Finding other resources for the product	10
Accessibility	12
Understanding the printer parts	13
Front view	13
Control panel	14
Back view	15
Installing the accessories	17
Installing the duplex unit	18
Installing tray 2	19
Using the printer	21
Selecting print media	22
Tips for selecting and using print media	22
Understanding specifications for supported media	23
Understanding supported sizes	23
Understanding supported media types and weights	25
Setting minimum margins	25
Loading media	27
Configuring trays	29
Changing print settings	30
To change settings from an application for current jobs (Windows)	30
To change default settings for all future jobs (Windows)	30
To change settings (Mac OS)	30
Canceling a print job	31
Printing on both sides (duplexing)	32
Guidelines for printing on both sides of a page	32
To perform duplexing (Windows)	32
To perform automatic duplexing (Mac OS)	33
Printing on special and custom-sized media	34
To print on special or custom-sized media (Windows)	34
To print on special or custom-sized media (Mac OS)	34
Maintaining and troubleshooting	37
Replacing the ink cartridges	38
Maintaining the printheads	39
To check printhead health	39
To print the print quality diagnostic page	39
To align the printheads	41
To calibrate the linefeed	41
To clean the printheads	41
To clean the printhead contacts manually	42
To replace the printheads	44
Calibrating the color	45
Troubleshooting tips and resources	46
General troubleshooting tips	47
Resolving printing problems	48
Printer shuts down unexpectedly	48
All printer lights are on	48
Printer is not responding (nothing prints)	48
Printer does not accept printhead	49
Printer takes a long time to print	49
Blank page printed	50
Something on the page is missing or incorrect	50
Placement of the text or graphics is wrong	50
Poor print quality and unexpected printouts	52
Poor quality printouts	52
Meaningless characters print	52
Ink is smearing	53
Ink is not filling the text or graphics completely	53
Output is faded or dull colored	53
Colors are printing as black and white	54
Wrong colors are printing	54
Printout shows bleeding colors	54
Colors do not line up properly	54
Lines or dots are missing from text or graphics	54
Resolving paper-feed problems	55
Tray cannot be inserted	55
Another paper-feed problem is occurring	55
Resolving printer management problems	57
Embedded Web server cannot be opened	57
Troubleshooting installation issues	58
Problems printing an alignment page	58
Problems installing software	58
Problems connecting to a network	58
Problems connecting to a wired network	59
Problems setting up or using wireless communication	59
Clearing jams	62
To clear a jam	62
To avoid jams	64
Printer lights reference	65
Interpreting control panel lights	66
Interpreting network connector lights	70
Configuring and managing the printer	73
Managing the printer	74
Overview of printer management tasks	74
Monitor the printer	75
Administer the printer	75
Configure network settings	76
Overview of printer management tools	77
Embedded Web server	77
To open the embedded Web server	77
Embedded Web server pages	77
Toolbox (Windows)	78
To open the Toolbox	78
Toolbox tabs	78
HP Printer Utility (Mac OS)	79
To open the HP Printer Utility	79
HP Printer Utility panels	80
Network Printer Setup Utility (Mac OS)	80
HP Web Jetadmin software	80
HP Instant Support	81
Security and privacy	81
To gain access to HP Instant Support	82
myPrintMileage	82
Understanding the configuration page	83
Configuring the printer (Windows)	87
Direct connection	87
To install the software before connecting the printer (recommended)	87
To connect the printer before installing the software	88
To share the printer on a locally shared network	88
Network Connection	89
To install a network printer	89
To install the printing software on client computers	90
To install the printer driver using Add Printer	90
Configuring the printer (Mac OS)	91
To install the software for network or direct connection (Mac OS X (10.2, 10.3, 10.4))	91
To share the printer on a locally shared network (Mac OS X (10.2, 10.3, 10.4))	91
Setting up the printer for wireless communication (HP Officejet Pro K550dtwn)	93
Understanding 802.11 wireless network settings	93
To set up the printer on an ad hoc network (Mac OS)	95
To set up the printer for wireless communication (Windows)	95
To set up wireless communication using SecureEasySetup (SES)	96
To set up wireless communication for multiple printers (Windows only)	97
To turn off wireless communication	97
Guidelines for reducing interference on a wireless network	98
Guidelines for ensuring wireless network security	98
Uninstalling the printer software	100
To uninstall the printer software (Windows)	100
To uninstall the printer software (Mac OS)	100
HP supplies and accessories	103
Ordering printing supplies online	104
Accessories	105
Supplies	106
Support and warranty	107
Obtaining electronic support	108
Obtaining HP telephone support	109
Before you call	109
Telephone support numbers	109
Hewlett-Packard limited warranty statement	113
Extent of limited warranty	113
Limitations of warranty	114
Limitations of liability	114
Local law	114
HP Inkjet Supplies - Warranty Quick Reference	116
Is your product covered under warranty?	116
HP Inkjet Supplies Expiration	116
How do you return a product?	116
Printer specifications	117
Regulatory information	123
FCC statement	124
Shielded cables	124
Exposure to radio frequency radiation	124
Other regulatory information	125
Regulatory information for wireless products	126
Notice to users in Canada/Note à l'attention des utilisateurs Canadien	126
Notice to users in Brail/Notificação de Normas de Uso de Dispositivos Sem Fio do Brasil	126
Notice to users in Italy	126
Notice to users in France	126
Notice to users in the European Union	127
Declaration of conformity	128
Environmental sustainability program	130
Reduction and elimination	130
Power consumption	130
Material safety data sheets	130
Recycling	131
Product packaging	131
Plastics	131
Disposal of waste equipment by users in private households in the European Union	131
HP products and supplies	131

Match case Limit results 1 per page

conducting remote diagnostics, and troubleshooting a wide variety of HP and non-HP network

peripherals.

After the software has been installed, you can gain access to it from anywhere within your intranet by

using a standard Web browser. To get more information or to download the software, go to

www.hp.com/

go/webjetadmin

HP Instant Support

HP Instant Support is a suite of Web-based troubleshooting tools. It helps you quickly identify,

diagnose, and resolve printing problems.

HP Instant Support provides the following information about your device:

●

Easy access to troubleshooting tips:

Provides tips that are customized for your device.

●

Resolution of specific device errors:

Provides immediate access to information that can help

you resolve error messages specific to your device. To see a description of the problem, as well

as recommendations for solving or preventing the problem, click the link within the message. To

see a list of past device errors, click

Alerts

on the left side of the HP Instant Support page.

●

Notification of device driver updates:

Alerts you when there is an update for the printer driver.

A message appears on the HP Instant Support homepage; click the link within the message to

go directly to the download section of the HP website.

●

Obtaining support services:

Provides a list of the support services that are available for your

device.

●

Managing ink and media usage (myPrintMileage):

Helps you manage and forecast printer

supplies usage.

●

Self diagnostic testing for your device:

Runs a diagnostic test of your device. Select

Printer

on the

Self Help

menu on the Instant Support page to start diagnosing the devices. HP Instant

Support checks the computer, and a list of configured devices appears. When you select the

device that you want to diagnose, HP Instant Support can help you with tasks, such as making

sure that you have the latest device driver available and gaining access to reports about the

device status and detailed device-diagnostic information. If any errors are detected during this

process, you are given the option to perform updates to the device drivers, or to perform detailed

diagnostic tests on the device.

●

HP expert help online (Active Chat):

Provides personalized help from an HP support expert

over the Web at any time. Simply submit a question or a description of your problem. Your recent

device history, system configuration, and any actions that you have attempted are automatically

forwarded to HP (upon your approval) so that you will not need to describe the problem again.

An HP support expert will respond online to solve your problem through a real-time Web chat.

●

Knowledge database

Use the HP knowledge database to quickly find answers to your questions.

Security and privacy

When you use HP Instant Support, detailed device information, such as the serial number, error

conditions, and status, is sent to HP. HP respects your privacy and manages this information

according to the guidelines that are outlined in the HP Online Privacy Statement (

www.hp.com/

country/us/eng/privacy.htm

ENWW

Managing the printer