To align the printheads
.........................................................................................................
33
To calibrate the linefeed
.......................................................................................................
33
To clean the printheads
........................................................................................................
33
To clean the printhead contacts manually
............................................................................
34
To replace the printheads
.....................................................................................................
36
Calibrating the color
...............................................................................................................................
37
Troubleshooting tips and resources
......................................................................................................
38
General troubleshooting tips
..................................................................................................................
39
Resolving printing problems
..................................................................................................................
40
Printer shuts down unexpectedly
..........................................................................................
40
All printer lights are on
..........................................................................................................
40
Printer is not responding (nothing prints)
..............................................................................
40
Printer does not accept printhead
.........................................................................................
41
Printer takes a long time to print
...........................................................................................
41
Blank page printed
................................................................................................................
42
Something on the page is missing or incorrect
.....................................................................
42
Placement of the text or graphics is wrong
...........................................................................
42
Poor print quality and unexpected printouts
..........................................................................................
44
Poor quality printouts
............................................................................................................
44
Meaningless characters print
................................................................................................
44
Ink is smearing
......................................................................................................................
45
Ink is not filling the text or graphics completely
....................................................................
45
Output is faded or dull colored
..............................................................................................
45
Colors are printing as black and white
..................................................................................
46
Wrong colors are printing
......................................................................................................
46
Printout shows bleeding colors
.............................................................................................
46
Colors do not line up properly
...............................................................................................
46
Lines or dots are missing from text or graphics
....................................................................
46
Resolving paper-feed problems
............................................................................................................
47
Tray cannot be inserted
.......................................................................................................
47
Another paper-feed problem is occurring
.............................................................................
47
Resolving printer management problems
..............................................................................................
49
Embedded Web server cannot be opened
...........................................................................
49
Troubleshooting installation issues
.......................................................................................................
50
Problems printing an alignment page
...................................................................................
50
Problems installing software
.................................................................................................
50
Problems connecting to a network
........................................................................................
50
Problems connecting to a wired network
..............................................................................
51
Problems setting up or using wireless communication
.........................................................
51
Clearing jams
.........................................................................................................................................
54
To clear a jam
.......................................................................................................................
54
To avoid jams
........................................................................................................................
56
5
Printer lights reference
Interpreting control panel lights
.............................................................................................................
58
Interpreting network connector lights
....................................................................................................
62
6
Configuring and managing the printer
Managing the printer
..............................................................................................................................
66
Overview of printer management tasks
...............................................................................
66
iv
ENWW