Information tab
.....................................................................................................................................
74
HP Instant Support
..............................................................................................................
74
Security and privacy
............................................................................................................
74
To gain access to HP Instant Support
................................................................................
75
myPrintMileage
...................................................................................................................
75
How Do I...
..........................................................................................................................
76
Printer Services tab
.............................................................................................................................
77
Using the HP Printer Utility (Macintosh)
..............................................................................................
78
Viewing the HP Printer Utility panels
..................................................................................
78
6
Troubleshooting
Troubleshooting tips and resources
....................................................................................................
80
General troubleshooting tips
................................................................................................................
81
Printing a demo page
..........................................................................................................................
82
Printing a diagnostics page
.................................................................................................................
83
Resolving printing problems
................................................................................................................
84
Printer shuts down unexpectedly
........................................................................................
84
Check power and power connections
................................................................
84
Check printer vents
............................................................................................
84
All printer lights are blinking
................................................................................................
84
A non-recoverable error has occurred.
..............................................................
84
Printer is not responding (nothing prints)
............................................................................
84
Check printer setup
............................................................................................
84
Check the print cartridge initialization
................................................................
84
Check the printer software installation
...............................................................
84
Check cable connections
...................................................................................
84
Check printer setup for network environment
....................................................
85
Check any personal firewall software installed on the computer
.......................
85
Printer does not accept a print cartridge
.............................................................................
85
Print cartridge does not fit the printer
.................................................................
85
Printer does not recognize the print cartridge
....................................................
85
Clean the print cartridge contacts
......................................................................
85
The printer is rejecting the pen
...........................................................................................
86
Printer takes a long time to print
.........................................................................................
87
Check the system configuration
.........................................................................
87
Verify the number of software programs running on the computer
...................
87
Check the printer software settings
....................................................................
87
A large file is printing
..........................................................................................
87
The printer may be in Ink-backup Printing Mode
...............................................
87
Blank page printed
..............................................................................................................
88
Check for empty print cartridges
........................................................................
88
The protective tape on the print cartridge nozzle has not been removed.
........
88
Check media settings
.........................................................................................
88
Something on the page is missing or incorrect
..................................................................
88
Check margin settings
........................................................................................
88
The printer may be in Ink-backup Printing Mode
...............................................
88
Verify the ink levels of the print cartridges
.........................................................
88
The print cartridges may need to be cleaned
....................................................
88
Check color print settings
...................................................................................
88
Check the print location and length of USB cable
.............................................
89
ENWW
v