HP Officejet Pro 8100 User Guide - Page 71

HP software installation suggestions, Solve network problems, General network troubleshooting - printer driver download

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Check the hardware connections • Make sure that any cords and cables that you are using are in good working order. • Make sure that the power cord is connected securely to both the printer and to a working power outlet. Check the printheads and ink cartridges • Make sure that all of the printheads and ink cartridges are firmly installed in their correct, color-coded slot. Press down firmly on each one to ensure proper contact. The printer cannot work if they are not all installed. • Make sure that the printhead latch is closed correctly. • If the display shows a printhead error message, clean the contacts on the printheads. HP software installation suggestions Check the computer system • Make sure that your computer is running one of the supported operating systems. For more information, see System requirements • Make sure that the computer meets at least the minimum system requirements. • In the Windows Device Manager, make sure that the USB drivers have not been disabled. • If you are using a computer running Windows, and the computer cannot detect the printer, run the uninstallation utility (util\ccc\uninstall.bat on the installation CD) to perform a clean uninstallation of the printer driver. Restart your computer, and reinstall the printer driver. Verify installation preliminaries • Make sure to use the installation CD that contains the correct HP software for your operating system. • Before installing HP software, make sure that all other programs are closed. • If the computer does not recognize the path to the CD-ROM drive that you type, make sure that you are specifying the correct drive letter. • If the computer cannot recognize the installation CD in the CD-ROM drive, inspect the installation CD for damage. You can download the printer driver from the HP website (www.hp.com/go/customercare). NOTE: After correcting any problems, run the installation program again. Solve network problems General network troubleshooting • If you are unable to install the HP software, verify that: You can access HP Home Network Diagnostic Utility on the HP website for help in setting up a network. ◦ All cable connections to the computer and the printer are secure. ◦ The network is operational and the network hub is turned on. Troubleshoot installation issues 67

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Check the hardware connections
•
Make sure that any cords and cables that you are using are in good working order.
•
Make sure that the power cord is connected securely to both the printer and to
a working power outlet.
Check the printheads and ink cartridges
•
Make sure that all of the printheads and ink cartridges are firmly installed in their
correct, color-coded slot. Press down firmly on each one to ensure proper contact.
The printer cannot work if they are not all installed.
•
Make sure that the printhead latch is closed correctly.
•
If the display shows a printhead error message, clean the contacts on the
printheads.
HP software installation suggestions
Check the computer system
•
Make sure that your computer is running one of the supported operating systems.
For more information, see
System requirements
•
Make sure that the computer meets at least the minimum system requirements.
•
In the Windows Device Manager, make sure that the USB drivers have not been
disabled.
•
If you are using a computer running Windows, and the computer cannot detect the
printer, run the uninstallation utility (util\ccc\uninstall.bat on the installation CD) to
perform a clean uninstallation of the printer driver. Restart your computer, and
reinstall the printer driver.
Verify installation preliminaries
•
Make sure to use the installation CD that contains the correct HP software for your
operating system.
•
Before installing HP software, make sure that all other programs are closed.
•
If the computer does not recognize the path to the CD-ROM drive that you type,
make sure that you are specifying the correct drive letter.
•
If the computer cannot recognize the installation CD in the CD-ROM drive, inspect
the installation CD for damage. You can download the printer driver from the HP
website (
www.hp.com/go/customercare).
NOTE:
After correcting any problems, run the installation program again.
Solve network problems
General network troubleshooting
•
If you are unable to install the HP software, verify that:
You can access HP Home Network Diagnostic Utility on the HP website for help in
setting up a network.
◦
All cable connections to the computer and the printer are secure.
◦
The network is operational and the network hub is turned on.
Troubleshoot installation issues
67