HP Pavilion n3210 HP Pavilion Notebook PC N321x - Most Recent Information - Page 91

Obtaining Repair Service

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Service and Support Obtaining Repair Service Obtaining Repair Service To receive warranty repair service To receive warranty repair service, contact the HP Customer Care Center in the U.S., at (970) 635-1000. The support technician will help qualify your unit for warranty repair based on the warranty applicable to your unit and original purchase date, and will provide you with repair processes. Warranty service includes the cost of shipping, handling, duties, taxes, freight, or fees to or from the service location. HP notebook PC service is currently provided for the continental U.S. To repair your computer outside the warranty period If your PC is no longer in the warranty period, contact the appropriate Customer Care Center. The HP support person will let you know about repair charges and processes. To prepare your computer for shipment 1. Important. Back up your hard disk drive. While your computer is being repaired, the hard disk may be replaced or reformatted. 2. Hewlett-Packard cannot guarantee the return of removable components. Please remove the following prior to sending your computer in for service: • PC cards • AC adapter and power cord • CDs in the CD player • Floppy disks in the floppy disk drive 3. When sending your computer to Hewlett-Packard, please use the original product packaging or other substantial packaging in order to avoid damage to the unit in transit. Setup Guide 91

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Service and Support
Obtaining Repair Service
Setup Guide
91
Obtaining Repair Service
To receive warranty repair service
To receive warranty repair service, contact the HP Customer Care Center in the U.S., at
(970) 635-1000.
The support technician will help qualify your unit for warranty repair based on the
warranty applicable to your unit and original purchase date, and will provide you with
repair processes. Warranty service includes the cost of shipping, handling, duties, taxes,
freight, or fees to or from the service location. HP notebook PC service is currently
provided for the continental U.S.
To repair your computer outside the warranty period
If your PC is no longer in the warranty period, contact the appropriate Customer Care
Center. The HP support person will let you know about repair charges and processes.
To prepare your computer for shipment
1.
Important.
Back up your hard disk drive.
While your computer is being repaired, the hard disk may be replaced or reformatted.
2.
Hewlett-Packard cannot guarantee the return of removable components. Please
remove the following prior to sending your computer in for service:
•
PC cards
•
AC adapter and power cord
•
CDs in the CD player
•
Floppy disks in the floppy disk drive
3.
When sending your computer to Hewlett-Packard, please use the original product
packaging or other substantial packaging in order to avoid damage to the unit in
transit.