HP Vectra VE C/xxx 7 HP Vectra VE C/xxx Series 7 PC - Upgrade and Maintenance - Page 71

If There Is a Memory Test Error

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4 Troubleshooting Your PC If There Is a Memory Test Error If There Is a Memory Test Error Problem Check How Power-On-Self-Test displays a memory test error. PC's memory modules are correctly installed. • Disconnect the power cord. • Open the PC. • Check the memory modules are the correct type and in the correct sockets. • Refer to chapter 1 or 2, as needed. • Close the PC, reconnect the power cord and check that the PC boots (starts). If the PC still does not boot PC's memory modules are working. • Disconnect the power cord. • Open the PC. • Replace the memory modules by known good memory modules from a similar PC. • Refer to chapter 1 or 2, as needed. • Close the PC, reconnect the power cord and check that the PC boots (starts). If the PC still does not boot Check the system board is working. • Disconnect the power cord. • Open the PC. • Replace the system board by a known good board from a similar PC. • Close the PC, reconnect the power cord and check that the PC boots (starts). • If the PC works, contact HP Support or your authorized dealer for further troubleshooting information. If the PC boots but you still have a problem Run the PC's diagnostic Refer to page 82. tools software If the problem persists, contact HP Support or your authorized dealer English 61

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English
61
4
Troubleshooting Your PC
If There Is a Memory Test Error
If There Is a Memory Test Error
Problem
Check
How
Power-On-Self-Test
displays a memory test
error.
PC’s memory modules
are correctly installed.
•
Disconnect the power cord.
•
Open the PC.
•
Check the memory modules are the
correct type and in the correct sockets.
•
Refer to chapter 1 or 2, as needed.
•
Close the PC, reconnect the power cord
and check that the PC boots (starts).
If the PC still does not boot
PC’s memory modules
are working.
•
Disconnect the power cord.
•
Open the PC.
•
Replace the memory modules by known
good memory modules from a similar
PC.
•
Refer to chapter 1 or 2, as needed.
•
Close the PC, reconnect the power cord
and check that the PC boots (starts).
If the PC still does not boot
Check the system board
is working.
•
Disconnect the power cord.
•
Open the PC.
•
Replace the system board by a known
good board from a similar PC.
•
Close the PC, reconnect the power cord
and check that the PC boots (starts).
•
If the PC works, contact HP Support or
your authorized dealer for further
troubleshooting information.
If the PC boots but you still have a problem
Run the PC’s diagnostic
tools software
Refer to page 82.
If the problem persists, contact HP Support or your authorized dealer