HP Vectra VE C/xxx 7 HP Vectra VE C/xxx Series 7 PC - Upgrade and Maintenance - Page 73

If There Is a Floppy Disk Drive Test Error

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4 Troubleshooting Your PC If There Is a Floppy Disk Drive Test Error If There Is a Floppy Disk Drive Test Error Problem Check How Power-On-Self-Test The drive is correctly displays floppy drive configured in the PC's test error. Setup program. If the drive still does not work Run the PC's diagnostic tools software from the hard disk. If the drive still does not work The drive cables are correctly connected. The drive cable is working. • Switch the PC OFF then ON. • When the message F2 Setup appears, press the F2 key. • Check the floppy disk drive is enabled and the correct type is selected. Refer to page 82. • Disconnect the power cord. • Open the PC. • Check the floppy drive cables are correctly connected (refer to chapter 1 or 2). • Close the PC then switch it on and check it works. • Disconnect the power cord. • Open the PC. • Replace the floppy drive cable by a known good cable from a similar PC (refer to chapter 1 or 2). • Close the PC then switch it on and check it works. If the drive still does not work The diskette is working. The drive is working. Check the system board is working. Insert a known good diskette and see if it works. • Disconnect the power cord. • Open the PC. • Replace the floppy drive by a known good drive from a similar PC (refer to chapter 1 or 2). • Close the PC then switch it on and check it works. • If the drive works, replace the defective drive. • Disconnect the power cord. • Open the PC. • Replace the system board by a known good board from a similar PC. • Close the PC, reconnect the power cord and check that the PC and drive work. • If the drive works, contact HP Support or your authorized dealer for further troubleshooting information. If the problem persists, contact HP Support or your authorized dealer English 63

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English
63
4
Troubleshooting Your PC
If There Is a Floppy Disk Drive Test Error
If There Is a Floppy Disk Drive Test Error
Problem
Check
How
Power-On-Self-Test
displays floppy drive
test error.
The drive is correctly
configured in the PC’s
Setup
program.
•
Switch the PC OFF then ON.
•
When the message F2 Setup appears, press the F2 key.
•
Check the floppy disk drive is enabled and the correct type is selected.
If the drive still does not work
Run the PC’s diagnostic
tools software from the
hard disk.
Refer to page 82.
If the drive still does not work
The drive cables are
correctly connected.
•
Disconnect the power cord.
•
Open the PC.
•
Check the floppy drive cables are correctly connected (refer to chapter 1 or 2).
•
Close the PC then switch it on and check it works.
The drive cable is
working.
•
Disconnect the power cord.
•
Open the PC.
•
Replace the floppy drive cable by a known good cable from a similar PC (refer
to chapter 1 or 2).
•
Close the PC then switch it on and check it works.
If the drive still does not work
The diskette is working.
Insert a known good diskette and see if it works.
The drive is working.
•
Disconnect the power cord.
•
Open the PC.
•
Replace the floppy drive by a known good drive from a similar PC (refer to
chapter 1 or 2).
•
Close the PC then switch it on and check it works.
•
If the drive works, replace the defective drive.
Check the system board
is working.
•
Disconnect the power cord.
•
Open the PC.
•
Replace the system board by a known good board from a similar PC.
•
Close the PC, reconnect the power cord and check that the PC and drive work.
•
If the drive works, contact HP Support or your authorized dealer for further
troubleshooting information.
If the problem persists, contact HP Support or your authorized dealer