HP Vectra VE C/xxx 7 HP Vectra VE C/xxx Series 7 PC - Upgrade and Maintenance - Page 92

HP DiagTools

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4 Troubleshooting Your PC HP DiagTools Starting The Diagnostics Utility HP DiagTools HP DiagTools is a utility that helps you diagnose hardware-related problems on HP Vectra PCs and PC Workstations. It is designed to help you to: • Identify and report the configuration of your system. • Diagnose hardware-related problems by running tests at two levels: basic and advanced. • Provide precise information about the PC and test results to support personnel in your organization, at HP or your Authorized Support Provider, so that they can solve any problems quickly and effectively. It is important that you use the latest version of this utility to diagnose hardware-related problems. HP Support Agents may request that you do so in the process of providing support. The latest version of this utility can be obtained from HP Electronic Information Services, available 24 hours per day, 7 days per week. To access these services you should connect to the HP Web site at: http://www.hp.com/go/vectrasupport/. To start the Vectra Hardware Diagnostics utility: 1 Quit all applications, shut down the operating system and restart your PC. a If you are going to run the utility from a diskette, insert it into the flexible disk drive before you restart the PC. On restarting, the utility will run automatically, displaying the Welcome screen. b If you are going to run the utility from your hard disk drive, the PC will restart with the option to choose between your usual operating system and the utility. Select the Vectra Hardware Diagnostics option and it will start automatically, displaying the Welcome screen. 82 English

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4
Troubleshooting Your PC
HP DiagTools
82
English
HP DiagTools
HP DiagTools is a utility that helps you diagnose hardware-related
problems on HP Vectra PCs and PC Workstations. It is designed to help
you to:
•
Identify and report the configuration of your system.
•
Diagnose hardware-related problems by running tests at two levels:
basic and advanced.
•
Provide precise information about the PC and test results to support
personnel in your organization, at HP or your Authorized Support
Provider, so that they can solve any problems quickly and effectively.
It is important that you use the latest version of this utility to diagnose
hardware-related problems. HP Support Agents may request that you
do so in the process of providing support.
The latest version of this utility can be obtained from HP Electronic
Information Services, available 24 hours per day, 7 days per week. To
access these services you should connect to the HP Web site at:
.
Starting The
Diagnostics Utility
To start the Vectra Hardware Diagnostics utility:
1
Quit all applications, shut down the operating system and restart
your PC.
a
If you are going to run the utility from a diskette, insert it into the
flexible disk drive before you restart the PC. On restarting, the
utility will run automatically, displaying the Welcome screen.
b
If you are going to run the utility from your hard disk drive, the
PC will restart with the option to choose between your usual
operating system and the utility. Select the Vectra Hardware
Diagnostics option and it will start automatically, displaying the
Welcome screen.