HP Vectra VE C/xxx 7 HP Vectra VE C/xxx Series 7 PC - Upgrade and Maintenance - Page 76

If There Is a Serial or Parallel Port Test Error

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4 Troubleshooting Your PC If There Is a Serial or Parallel Port Test Error If There Is a Serial or Parallel Port Test Error Problem: Check: How: Power-On-Self-Test displays a port test error. The port is correctly configured in the PC's Setup program. • Switch the PC OFF then ON. • When the message F2 Setup appears, press the F2 key. • Check the port is enabled and the correct type is selected. If the PC still has a problem The PC by running the diagnostic tools software. All connected devices are correctly connected and switched on. Refer to page 82. • Switch off the PC. • Plug the cables into the correct connectors on the back of the PC. • Switch on the PC and the external devices. The correct device drivers Refer to the device documentation. are installed. Check the system board is • Disconnect the power cord. working. • Open the PC. • Replace the system board by a known good board from a similar PC. • Close the PC, reconnect the power cord and check that the PC works. • If the port works, contact HP Support or your authorized dealer for further troubleshooting information. If the problem persists, contact your authorized dealer 66 English

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4
Troubleshooting Your PC
If There Is a Serial or Parallel Port Test Error
66
English
If There Is a Serial or Parallel Port Test Error
Problem:
Check:
How:
Power-On-Self-Test
displays a port test
error.
The port is correctly
configured in the PC’s
Setup
program.
•
Switch the PC OFF then ON.
•
When the message F2 Setup appears, press
the F2 key.
•
Check the port is enabled and the correct
type is selected.
If the PC still has a problem
The PC by running the
diagnostic tools software.
Refer to page 82.
All connected devices are
correctly connected and
switched on.
•
Switch off the PC.
•
Plug the cables into the correct connectors
on the back of the PC.
•
Switch on the PC and the external devices.
The correct device drivers
are installed.
Refer to the device documentation.
Check the system board is
working.
•
Disconnect the power cord.
•
Open the PC.
•
Replace the system board by a known good
board from a similar PC.
•
Close the PC, reconnect the power cord and
check that the PC works.
•
If the port works, contact HP Support or
your authorized dealer for further
troubleshooting information.
If the problem persists, contact your authorized dealer