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HP Xw8200 HP Workstation xw8200 Service and Technical Reference Guide (Complet - Page 113

Troubleshooting Scenarios and Solutions, Solving Minor Problems

UPC - 882780210455

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Chapter 5 Troubleshooting Scenarios and Solutions This section presents an extensive overview of various troubleshooting scenarios and includes possible solutions for each. Solving Minor Problems Table 5-3 Minor Problems Problem Cause Possible Solution Workstation appears locked up Software control of the power and will not turn off when the switch is not functional. power button is pressed. 1 Press and hold the power button for at least four seconds until the workstation turns off. 2 Disconnect electrical plug from outlet. Workstation seems to be locked up. Program in use has stopped responding to commands. 1 Attempt the normal Windows "Shut Down" procedure. 2 Press the power button for four or more seconds to turn off the power. 3 Restart the workstation using the power button. Workstation date and time display is incorrect. Real-time clock (RTC) battery might need to be replaced. 1 Reset the date and time under Control Panel. 2 Replace the RTC battery. Workstation appears to pause Network driver is loaded and no periodically. network connection is established. Establish a network connection, or use Computer Setup or Microsoft Windows Device Manager to disable the network controller. Cursor will not move using the The Num Lock key might be on. Press the Num Lock key. The Num Lock key can be arrow keys on the keypad. disabled (or enabled) in Computer Setup. Poor performance is experienced. Processor is hot. 1 Be sure airflow to the workstation is not blocked. 2 Be sure the fans are connected and working properly (some fans only operate when needed). 3 Be sure the CPU heatsink is installed properly. Hard drive is full. Transfer data from the hard drive to create more space on the hard drive. Workstation powered off automatically and the Power LED flashes Red two times, once every second, followed by a two-second pause, and two simultaneous beeps are heard. Processor thermal protection 1 activated: A fan might be blocked or not turning. 2 OR The CPU heatsink is not properly attached to the processor. Be sure workstation air vents are not blocked and the cooling fan is running. Open hood, press power button, and see if the processor fan spins. If not spinning, be sure the fan's cable is plugged onto the system board header. Be sure the fan is fully/properly seated or installed. 3 Replace the processor fan. 4 Reseat CPU heatsink and verify that the fan assembly is properly attached. TROUBLESHOOTING SCENARIOS AND SOLUTIONS 113

Section	Page
Contents	3
Preface	9
Important Safety Warnings	9
Updating BIOS, Drivers, and Software	11
Finding Information	11
E-Support	11
Additional Documentation	12
Helpful links	12
Using the Documentation Library CD	12
Windows-Based Workstations	12
Linux-Based Workstations	13
Locating Regulatory Information	13
Parts and Accessories	13
Subscriber’s Choice	13
Chapter 1: Product Overview	15
Product Features	16
Exploded View	16
Front Panel Components	17
Rear Panel Components	18
Serial Number and COA Label Location	19
Product Specifications	19
Power Supply and Cooling	20
Power Supply Specifications	21
Power Consumption and Cooling	22
System Fans and Airflow	22
Resetting the Power Supply	23
Environmental Specification	23
PCI and PCI Express Slot Power Specifications	23
ENERGY STAR	24
ENERGY STAR Compliance	24
Hyper-Threading Technology	25
Chapter 2: Installing or Restoring the Operating System	27
Installing the Operating System and Software	28
Microsoft Windows XP Professional	28
Installing or Upgrading Device Drivers	28
Creating a Restore Diskette	28
Linux-Preinstalled Workstations	28
Starting Up the Linux Operating System	28
Restoring the Linux Operating System	29
Upgrading Device Drivers	30
Linux-Enabled Workstations	30
Verifying Hardware Compatibility	30
Installing the Linux Operating System	30
Upgrading Device Drivers	30
HP Software	31
Restoring the Operating System	31
Protecting the Software	31
Ordering Backup Software	32
Chapter 3: System Management	33
Computer Setup (F10)	34
BIOS ROM	35
Using Computer Setup (F10)	35
Computer Setup Menu	37
Desktop Management	42
Initial Configuration and Deployment	42
Remote System Installation	42
Software Updating and Management	43
HP Client Manager Software	43
Altiris Client Management Solutions	43
System Software Manager	44
Proactive Change Notification	44
Subscriber’s Choice	44
ROM Flash	44
Remote ROM Flash	45
HPQFlash	45
FailSafe Boot Block ROM	45
Replicating the Setup	46
Dual-State Power Button	48
World Wide Web Site	49
Building Blocks and Partners	49
Asset Tracking and Security	49
Password Security	51
Deleting a Power-On or Setup Password	54
DriveLock	55
Hood Sensor (Smart Cover Sensor)	56
Master Boot Record Security	57
Cable Lock Provision (Optional)	58
Security Lock (Optional)	58
Universal Chassis Clamp Lock (Optional)	58
Hood Sensor (Smart Cover Sensor)	59
Access Panel Key Lock	59
Fault Notification and Recovery	59
Drive Protection System	59
Ultra ATA Integrity Monitoring	59
ECC Fault Prediction and Prefailure Warranty	59
Surge-Tolerant Power Supply	59
Thermal Sensor	60
Chapter 4: Removal and Replacement Procedures	61
Service Considerations	62
Read Cautions, Warnings and Safety Precautions	62
Electrostatic Discharge Information	62
Generating Static	62
Preventing Electrostatic Damage to Equipment	63
Personal Grounding Methods and Equipment	63
Grounding the Work Area	63
Recommended Materials and Equipment	64
Tools and Software Requirements	64
Screws	64
Special Handling of Components	65
Cables and Connectors	65
Hard Drives	65
Lithium Coin Cell Battery	65
Pre-Disassembly Procedures	66
System Board Components	67
System Board Architecture	68
Removal and Replacement of Components	68
Disassembly Order	69
Security Lock (Optional)	69
Cable Lock (Optional)	70
Universal Chassis Clamp Lock (Optional)	70
Access Panel	71
Front Bezel	71
Bezel Blanks	72
Hood Sensor (Smart Cover Sensor)	72
Front Panel I/O Device Assembly	73
Power Button Assembly and System Speaker	74
Power Supply	74
System Fan	75
Memory	76
Memory Module Features	76
Memory Module Requirements	76
Removing Memory Module	77
Installing Memory Module	77
Peripheral Component Interconnect (PCI) Slots	78
PCI Bus Layout	79
PCI Card Support	81
PCI Retainer	83
PCI Express	83
PCI or PCI Express Removal	84
PCI or PCI Express Installation	84
Front Fan Removal (Optional)	85
Battery	86
Power Connections to Drives	87
Optical Drive	87
Replacing Optical Drive Cable	89
Diskette Drive (Optional)	89
Hard Drive	91
Removing a Hard Drive	91
Installing Hard Drive	92
Processor Heatsink	96
Removing the CPU Heatsink	96
Replacing the CPU Heatsink	98
Processor	99
Removing the Processor	99
Replacing the Processor	100
System Board	101
Chapter 5: System Diagnostics and Troubleshooting	103
E-Support	104
Help & Support Center (HSC) and E-Support	104
Troubleshooting Checklist	104
LED Color Definitions	105
HP Insight Diagnostics Offline Edition	105
Key Features and Benefits	105
Theory of Operation	105
Diagnostic Utility on CD	106
Download the ISO Image	106
User Interface	107
Diagnostic Error Codes	111
Diagnostic Light Codes	111
Troubleshooting Scenarios and Solutions	113
Solving Minor Problems	113
Solving Power Supply Problems	115
Testing Power Supply	115
Solving Diskette Problems	117
Solving Hard Drive Problems	118
Solving Display Problems	120
Solving Audio Problems	121
Solving Printer Problems	123
Solving Keyboard and Mouse Problems	123
Solving Front Panel Component Problems	124
Solving Hardware Installation Problems	126
Solving Network Problems	127
Solving Memory Problems	129
Solving Processor Problems	129
Solving CD-ROM and DVD Problems	130
Solving Internet Access Problems	131
Power On Self Test (POST) and Error Messages	133
Appendix A: SCSI Devices	141
SCSI Guidelines	141
Using SCSISelect with SCSI Devices	142
SMART	142
Jumpers	143
Appendix B: SATA Devices	145
SATA Guidelines	145
Boot Order	146
SATA Raid Configurations	147
Appendix C: Ultra ATA Devices	149
Ultra ATA Jumpers	149
Ultra ATA Cables	149
Drive Installation Guidelines	149
Device Classes	150
General Attach Guidelines	150
Attach Sequence Rules by Class Priority	150
Attach Sequence Worksheet	151
Example 1: Three Device Installation Sample	151
Example 2: Four Device Installation Sample	152
Additional Drive Application Notes	153
SMART	153
Jumpers	154
CD-ROM or DVD-ROM Drive	154
Appendix D: Connector Pins	155
Enhanced Keyboard	155
Mouse	155
Ethernet RJ-45	155
Parallel Interface	156
Serial Interface	156
USB	156
IEEE 1394	157
Microphone	157
Headphone	157
Line-in Audio	157
Line-out Audio	158
Ultra SCSI	158
SATA	159
Monitor (VGA)	160
Monitor (DVI)	160
ATA/ATAPI (IDE) Standard Drive Cable	161
24-Pin Power (Main)	162
6-Pin Power (Auxiliary System Board)	162
8-Pin Power (for Processors)	163
6-Pin Power (Auxiliary PCI Express)	163
Appendix E: System Board Designators	165
Appendix F: Power Cord Set Requirements	169
Appendix G: Routine Care	171
General Cleaning Safety Precautions	171
Maximizing the Airflow	171
Cleaning the Workstation Case	171
Cleaning the Keyboard	172
Cleaning the Monitor	172
Cleaning the Mouse	172
Appendix H: Additional Password Security and Resetting CMOS	173
Resetting the Password Jumper	173
Clearing and Resetting the CMOS	174
Using the CMOS Button	174
Using Computer Setup to Reset CMOS	175
Appendix I: Quick Troubleshooting Flows	177
Initial Troubleshooting	178
No Power	179
No Power, Part 1	179
No Power, Part 2	180
No Power, Part 3	181
No Video	182
No Video, Part 1	182
No Video, Part 2	183
No Video, Part 3	184
Error Messages	185
Error Messages, Part 1	185
Error Messages, Part 2	186
Error Messages, Part 3	187
No OS Loading	188
No OS Loading from Hard Drive	189
No OS Loading from Hard Drive, Part 1	189
No OS Loading from Hard Drive, Part 2	190
No OS Loading from Hard Drive, Part 3	191
No OS Loading from Diskette Drive	192
No OS Loading from CD-ROM Drive	193
No OS Loading from Network	194
Non-functioning Device	195

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TROUBLESHOOTING SCENARIOS AND SOLUTIONS

113

Chapter 5

Troubleshooting Scenarios and Solutions

This section presents an extensive overview of various troubleshooting scenarios and includes possible

solutions for each.

Solving Minor Problems

Table 5-3

Minor Problems

Problem

Cause

Possible Solution

Workstation appears locked up

and will not turn off when the

power button is pressed.

Software control of the power

switch is not functional.

Press and hold the power button for at least four

seconds until the workstation turns off.

Disconnect electrical plug from outlet.

Workstation seems to be

locked up.

Program in use has stopped

responding to commands.

Attempt the normal Windows “Shut Down” procedure.

Press the power button for four or more seconds to turn

off the power.

Restart the workstation using the power button.

Workstation date and time

display is incorrect.

Real-time clock (RTC) battery

might need to be replaced.

Reset the date and time under Control Panel.

Replace the RTC battery.

Workstation appears to pause

periodically.

Network driver is loaded and no

network connection is

established.

Establish a network connection, or use Computer Setup or

Microsoft Windows Device Manager to disable the network

controller.

Cursor will not move using the

arrow keys on the keypad.

The

Num Lock

key might be on.

Press the

Num Lock

key. The

Num Lock

key can be

disabled (or enabled) in Computer Setup.

Poor performance is

experienced.

Processor is hot.

Be sure airflow to the workstation is not blocked.

Be sure the fans are connected and working properly

(some fans only operate when needed).

Be sure the CPU heatsink is installed properly.

Hard drive is full.

Transfer data from the hard drive to create more space on

the hard drive.

Workstation powered off

automatically and the Power

LED flashes Red two times,

once every second, followed

by a two-second pause, and

two simultaneous beeps are

heard.

Processor thermal protection

activated:

A fan might be blocked or not

turning.

The CPU heatsink is not properly

attached to the processor.

Be sure workstation air vents are not blocked and the

cooling fan is running.

Open hood, press power button, and see if the

processor fan spins. If not spinning, be sure the fan’s

cable is plugged onto the system board header. Be sure

the fan is fully/properly seated or installed.

Replace the processor fan.

Reseat CPU heatsink and verify that the fan assembly

is properly attached.