HP Xw8200 HP Workstation xw8200 Service and Technical Reference Guide (Complet - Page 123

Solving Printer Problems, Solving Keyboard and Mouse Problems, Table 5-9

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Chapter 5 Solving Printer Problems Table 5-9 Printer Problems Problem Cause Solution Printer does not print. Printer is not turned on and online. Turn the printer on and be sure it is online. The correct printer driver for the application are not installed. 1 Install the correct printer driver for the application. 2 Try printing using the MS-DOS command: DIR C:\ > [printer port] where [printer port] is the address of the printer being used. If the printer works, reload the printer driver. If you are on a network, you might not have made the connection to the printer. Make the proper network connections to the printer. Printer might have failed. Run printer self-test. Printer does not turn on. The cables might not be connected properly. Reconnect all cables. Printer prints garbled information. The correct printer driver is not Install the correct printer driver for the application. installed. The cables might not be connected properly. Reconnect all cables. Printer memory might be overloaded. Reset the printer by turning it off for one minute, then turn it back on. Printer is offline. The printer might be out of paper. 1 Check the paper tray and refill it if it is empty. 2 Select online. Solving Keyboard and Mouse Problems Table 5-10 Keyboard and Mouse Problems Problem Cause Solution Keyboard commands and typing are not recognized by the workstation. Keyboard connector is not properly connected. 1 Turn off the workstation. 2 Reconnect the keyboard to the back of the workstation and restart the workstation. Program in use has stopped responding to commands. Shut down the workstation using the mouse and then restart the workstation. Keyboard needs repairs. Replace the keyboard. Keyboard key is stuck down. Remove any debris from the keyboard. Workstation is in Hibernate mode. Press the power button to resume from Hibernate mode. TROUBLESHOOTING SCENARIOS AND SOLUTIONS 123

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TROUBLESHOOTING SCENARIOS AND SOLUTIONS
123
Chapter 5
Solving Printer Problems
Solving Keyboard and Mouse Problems
Table 5-9
Printer Problems
Problem
Cause
Solution
Printer does not print.
Printer is not turned on and
online.
Turn the printer on and be sure it is online.
The correct printer driver for
the application are not
installed.
1
Install the correct printer driver for the application.
2
Try printing using the MS-DOS command:
DIR C:\ > [printer port]
where
[printer port]
is the address of the printer
being used. If the printer works, reload the printer
driver.
If you are on a network, you
might not have made the
connection to the printer.
Make the proper network connections to the printer.
Printer might have failed.
Run printer self-test.
Printer does not turn on.
The cables might not be
connected properly.
Reconnect all cables.
Printer prints garbled information.
The correct printer driver is not
installed.
Install the correct printer driver for the application.
The cables might not be
connected properly.
Reconnect all cables.
Printer memory might be
overloaded.
Reset the printer by turning it off for one minute, then turn
it back on.
Printer is offline.
The printer might be out of
paper.
1
Check the paper tray and refill it if it is empty.
2
Select online.
Table 5-10
Keyboard and Mouse Problems
Problem
Cause
Solution
Keyboard commands and typing
are not recognized by the
workstation.
Keyboard connector is not
properly connected.
1
Turn off the workstation.
2
Reconnect the keyboard to the back of the workstation
and restart the workstation.
Program in use has stopped
responding to commands.
Shut down the workstation using the mouse and then
restart the workstation.
Keyboard needs repairs.
Replace the keyboard.
Keyboard key is stuck down.
Remove any debris from the keyboard.
Workstation is in Hibernate
mode.
Press the power button to resume from Hibernate mode.