HP Xw8400 HP xw8400 Service and Technical Reference Guide
HP Xw8400 - Workstation - 4 GB RAM Manual
UPC - 883585271085
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- HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 1
HP xw8400 Service and Technical Reference Guide User Guide - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 2
purpose, and is subject to change without notice. The warranties for HP products are set forth in the express limited warranty statements accompanying part of this document may be photocopied, reproduced, or translated to another language without the prior written consent of Hewlett-Packard Company - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 3
The HP Invent logo is a trademark of Hewlett-Packard Company in the U.S. and other countries. Microsoft and Windows are trademarks of Microsoft Corporation in the U.S. and other countries. Red Hat is a registered trademark of Red Hat, Inc. Linux is a registered trademark of Linus Torvalds. Intel is - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 4
- HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 5
11 PCI card slot power specification 11 Energy Star® ...13 Energy Star compliance ...13 Hyper-Threading Technology ...14 2 Installing or restoring the operating system Installing the operating system and software 16 Microsoft Windows XP Professional 16 Installing or upgrading device drivers 16 - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 6
Recovery Manager restore point CD/DVDs 20 Restoring from the HP Backup and Recovery Manager restore point on the Recovery Partition 20 Reclaiming hard disk space from the recovery partition 20 Ordering backup software 20 Restoring the Linux operating system 21 Downloading the latest HP driver - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 7
Sensor 63 Front panel I/O device assembly 63 Power button assembly and system speaker 64 Power supply ...65 System/memory fan assembly 66 Memory ...67 Memory module features 67 Memory module requirements 67 Removing memory module 68 Installing memory module 69 Installing a DIMM 70 PCI slots - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 8
hard drive bay 87 Processor heatsink ...88 Removing the CPU heatsink 88 Replacing the CPU heatsink 90 Processor ...91 Removing the processor 91 Replacing the processor 93 System board ...94 Removing the system board 94 Replacing the System Board 95 5 System diagnostics and troubleshooting - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 9
network problems 121 Solving memory problems 122 Solving processor problems 123 Solving CD-ROM and DVD problems 123 Solving Internet access problems 124 POST error messages ...126 Appendix A Appendix A - SAS devices Supported SAS RAID configurations 134 SAS RAID 0 configuration ...135 SAS RAID - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 10
No power, part 3 ...186 No video ...188 No video, part 1 ...188 No video, part 2 ...189 No video, part 3 ...189 Error messages ...191 Error messages, part 1 191 Error messages, part 2 ...192 Error messages, part 3 ...192 No operating system loading ...194 No operating system loading from hard drive - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 11
1 Product overview This chapter presents an overview of the hardware components of the HP Workstation. ● Product features on page 2 ● Product specifications on page 6 ● Energy Star® on page 13 ● Hyper-Threading Technology on page 14 ENWW 1 - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 12
1 PCI card support 2 Power supply 3 CPU heatsinks 4 Processors 5 System fan 6 Access panel 7 System board 8 Chassis 9 Front bezel * A CD-ROM is an example of an optical drive. Item Description 10 Memory modules 11 Card guide/Front fan (fan is optional) 12 Graphics card 13 Optical drive* 14 - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 13
The following image shows a typical HP xw8400 Workstation. Drive configurations can vary. Figure 1-2 Front panel components Table 1-2 Front panel components Item Symbol 1 Optical drive Description 2 5.25-inch drive bay 3 Diskette drive (optional) 4 IEEE-1394a connector 5 Microphone - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 14
Description 1 Power cord connector 2 Built In Self Test (BIST) LED Item Symbol Description 10 Graphics adapter 11 Audio line-in devices. Serial number and COA label location Each workstation has two unique serial number labels. Systems preinstalled with Microsoft® Windows® XP also have - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 15
the side panel of the unit and on the rear panel. Keep the serial number available when contacting customer service for assistance. Figure 1-4 Serial number and COA label location ENWW Product features 5 - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 16
1.8 V for memory 12.6 V -12.6 V 12.6 V -12.6 V Used with PCI fans, input to onboard regulators that supply 1.5 V and 1.2 V Used with storage (disk, optical, floppy) Used with PCI Express x16 auxiliary connector Used by PCI 5.25 V Used for sleep circuitry Table 1-6 Current specification Current - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 17
Table 1-6 Current specification (continued) Current Continuous Description 12 VCPU1 13.7 A Input to onboard regulator that supplies power for CPU1 12 V-M 14 A Input to onboard regulators that supply 1.5 V and 1.8V for memory 12 V-B 14.5 A Used with PCI fans, input to onboard regulators - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 18
configuration: ● Two 2.66-GHz Xeon 5100 series dual-core processors ● Four 1-GB, 667-MHz memory modules ● Two 160-GB SATA hard drives ● Two optical drives ● One PCI Express graphics card (nVidia FX3500) ● One diskette drive ● One monitor, powered separately Table 1-8 Example 1 Energy consumption - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 19
an example configuration: ● Two 3.73-GHz Xeon 5000 series dual-core processors ● Eight 1-GB, 667-MHz memory modules ● Two 160-GB SATA hard drives ● Two optical drives ● One PCI Express graphics card (nVidia FX3500) ● One diskette drive ● One monitor, powered separately Table 1-10 Example 2 Energy - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 20
features, see your operating system documentation. System fans and airflow The workstation includes one rear system fan, one memory fan, one processor (CPU) heatsink fan for each processor, and one power supply fan, plus optional front system fans. Resetting the power supply If an overload triggers - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 21
of the system (including I/O cards, processor, and memory) must not exceed the maximum ratings of the system power supply. See Power supply specifications on page 7 for details. ** Includes 75 W maximum from the system board connector, and 75 W maximum from the auxiliary graphics power connector - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 22
, HP recommends not using slot 3, which is the PCI Express slot below the graphics slot. In addition to these slot power specifications, the overall power consumption of the system (including I/O cards, processors, memory, and drives) must not exceed the maximum ratings of the system power supply - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 23
workstations that support Energy Star and have it enabled, the power management features are set as follows: ● The monitor goes into power savings mode after 20 minutes of inactivity. ● The system goes into standby mode after 20 minutes of inactivity NOTE If you have to restore the operating system - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 24
-Threading is most beneficial in multi-tasking environments. NOTE On the HP xw8400 Workstation, Hyper-threading is only supported on Intel Xeon(TM) 5000 Series processors. To see if Hyper-Threading Technology can benefit you, test your system by enabling the feature. To do this, run Computer Setup - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 25
system on page 19 ● HP Backup and Recovery Manager restore points on page 20 ● Protecting the software on page 22 ● Ordering backup software on page 20 If your workstation was shipped with a preinstalled operating system, it is configured automatically the first time your workstation is powered - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 26
shipped with drivers developed for Windows XP. To locate the most current device drivers, see http://www.hp.com/go/workstationsupport. Linux-preinstalled workstations If you have a Linux-preinstalled workstation, follow the instructions in this section to set up your operating system and software - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 27
system on your Linux-enabled system, follow the instructions for Restoring the Linux operating system on page 21 in this chapter. For more information concerning the setup of Linux-preinstalled or Linux-enabled workstations, refer to the HP User Manual for Linux located at http://www.hp.com/support - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 28
workstation depending on the operating system and options: ● Computer Setup (F10) Utilities and diagnostic features ● HP Support Software including device drivers ● Security Management tools (optional) ● Software Support Management tools Additional software is available for download: ● HP Client - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 29
operating systems. Restoring the Windows operating system Your workstation has a several methods to restore your Windows XP operating system to a near-factory state, or to the state of the system at a predefined snapshot in time. Your system has a recovery partition on the system hard drive that - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 30
DVD set if the hard drive has been replaced or all partitions have been corrupted. Boot the system from the HPBR restore point CD/DVD and follow the online instructions. Restoring from the HP Backup and Recovery Manager restore point on the Recovery Partition The HP Backup and Recovery Manager (HPBR - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 31
not support mixed drive types for a manufacturing preload. When restoring the operating system, mixed drive types can be handled with the restoring media. Downloading the latest HP driver CD contents See http://www.hp.com and select Software and Drive Downloads. Find your workstation and operating - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 32
from loss or damage, keep a backup copy of all system software, applications, and related files stored on the hard drive. See the operating system or backup utility documentation for instructions on making backup copies of data files. 22 Chapter 2 Installing or restoring the operating system ENWW - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 33
3 System management This section describes the various tools and utilities that allow for the system management of the workstation. ● Computer Setup (F10) Utility on page 24 ● Desktop management on page 34 ENWW 23 - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 34
energy-saving time-outs (not supported for Linux platforms). ● Modify or restore factory default settings. ● Set the system date and time. ● Set, view, change, or verify the system configuration, including settings for processor, graphics, memory, audio, storage, communications, and input devices - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 35
Disk Drive Specification 3.0 ● "El Torito" Bootable CD-ROM Format Specification 1.0 ● ATAPI Removable Media Device BIOS Specification 1.0 ● MPS Specification 1.4 (for booting Linux SMP) ● ASF (Alert Standard Format) 1.0 The BIOS ROM is a 1-MB Intel Firmware Hub (or Firmware Hub-compatible) part - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 36
product name, SKU number, processor type/speed/stepping, cache size (L1/L2), memory type and size, integrated Media Access Control (MAC) for enabled or embedded Network Interface Card (NIC), if applicable, system BIOS type, chassis serial number, and asset tracking number. About Displays copyright - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 37
Primary 0, and IDE/SATA. When a device is selected, detailed information and options are displayed. Hard Disk Identifies the hard disk drives on the system by model, firmware, serial number, connector color, emulation type, multi-sector transfers, and translation mode. CD-ROM Identifies the CD - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 38
options: ● RAID + AHCI-Requires one of the two Intel SATA option ROMs to run. In this mode, the Option ROM manages the drives so they are not shown in Device Configuration. This option is the default and offers best performance. ● Separate IDE Controller-Offers standard SATA supports (four ports - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 39
after power-on. Device Security Makes the following devices available or unavailable to the system: ● Serial Port ● Parallel Port ● All USB Ports ● Front USB Ports ● System Audio ● IDE Controller Security ● SATA Controller Security ● IEEE 1394 Controller ● Network Controller ● SAS Controller For - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 40
the suspend-to-RAM state. This option is mostly for troubleshooting purposes; the operating system will never enter S3 if one of its drivers does not support that state. Enabled by default; disabled for troubleshooting. ACPI S3 Hard Disk Reset When enabled, the BIOS sends a "drive reset" command - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 41
BIOS power-on. Processors Hyper-Threading (enable/disable) Reports logical processors to ACPI-capable operating systems. NOTE This field appears only if the installed processors support hyper-threading. Onboard Devices Limit CPUID Maximum value to 3 (enable/disable) Instructs the processors - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 42
graphics. The menu is dynamically generated based on detected VGA-compatible devices. NOTE This menu appears only if more than one VGA-compatible device is installed Chipset/ Memory Device Options PCI SERR# Generation (enable/disable) Disables PCI SERR# generation for ill-behaved PCI add-in cards - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 43
on the ESB2 PCI-X bridge which is connected to PCI-X slots 6 and 7, and the SAS controller. SAS Latency Timer Sets the latency timer on the SAS controller. Peer-to-Peer Reads Enables you to allow peer-to-peer memory reads between the PCI-X buses behind the PXH-V. Fast Delayed Transaction Timer - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 44
security on page 41 ● Fault notification and recovery on page 47 NOTE Support for specific features described in this guide might vary by model or software version. Initial configuration and deployment The workstation comes with a preinstalled system software image. After a brief software unbundling - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 45
-critical details such as machines with thermal warnings, memory alerts, and more ● Remote updating of system software such as device drivers and ROM BIOS ● Remote changing of boot order ● Configuring the system BIOS settings For more information on the HP Client Manager, see http://h18000.www1 - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 46
on a PC client system, SSM detects both hardware and software versions and then updates the appropriate software from a central repository, also known as a file store. Driver versions that are supported by SSM are denoted with a special icon on the software, the driver download website, and the - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 47
locally update or restore the system ROM on individual PCs through a Windows operating system. For more information on HPQFlash, see http://www.hp.com/support/files and enter the name of your workstation when prompted. FailSafe Boot Block ROM The FailSafe Boot Block ROM allows for system recovery in - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 48
Block recovery mode: 1. If there is a diskette in the diskette drive or a CD in the CD drive, remove the diskette and CD, and power down the system. 2. Insert a ROMPaq diskette into the diskette drive, or if permitted on this workstation, insert a ROMPaq CD into the CD drive. USB media such as an HP - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 49
model-specific. File system corruption can result if the source and target workstations are not the same model. For example, do not copy the setup configuration from an HP xw6200 Workstation to an HP xw8400 Workstation. 1. Select a setup configuration to copy. Power off the workstation. In Windows - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 50
power without operating system interaction can cause damage to or loss of data on the hard drive. Worldwide web site HP engineers rigorously test and debug software developed by HP and third-party suppliers, and develop operating system specific support software, to ensure performance, compatibility - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 51
and installing the latest support software easier. You can download the software from http://www.hp.com/support. The Web site contains the latest device drivers, utilities, and flashable ROM images needed to run the latest Microsoft Windows operating system on the HP workstation. Building blocks and - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 52
Control integrated serial, parallel, USB, or infrared interface. From the Computer Setup (F10) Utility menu. Power-On Password Prevents use of the workstation until the password is entered. This can apply to both initial system including optical and floppy drives Universal Chassis Clamp Lock - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 53
but the keyboard and mouse are locked until you enter it. The keyboard LEDs rotate constantly when the system is in locked mode To establish a power-on password through workstation setup: 1. Power on or restart the workstation. In Windows, click Start>Shut Down>Restart. 2. As soon as the computer is - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 54
screen instructions. 4. Before exiting, select File>Save Changes and, Exit. Entering a power-on password To enter a power-on password: 1. Power on or restart the workstation. In Windows, tries, you must restart the workstation, before you can continue. 44 Chapter 3 System management ENWW - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 55
the alternate delimiter characters. The power-on password and setup password can also be changed using the Security options in the Computer Setup (F10) Utility. Deleting a power-on or setup password To delete a power-on or setup password: 1. Power on or restart the workstation. In Windows, click - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 56
specific requirements. The syntax and keys that you use for changing or deleting your password depend on the keyboard that came with your workstation your password, you cannot access the workstation. See Resetting the password jumper on page 180 for instructions on clearing passwords. Hood sensor ( - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 57
Drive Protection System The Drive Protection System (DPS) is a diagnostic tool built into the hard drives installed in select HP workstations. DPS is designed to help diagnose problems that might result in unwarranted hard drive replacement. When HP workstations are built, each installed hard drive - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 58
the system board ● Some hard drives The processor thermal sensor is a hardware and software feature that tracks the internal temperature of the workstation. When combined with HP Client Manager Software, this features notifies the network administrator when the normal range is exceeded. In this case - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 59
procedures This chapter describes removal and replacement procedures of most internal components. ● Service considerations on page 50 ● Customer Self Repair on page 54 ● Pre-disassembly procedures on page 55 ● System board components on page 56 ● Removing and replacing components on page 58 ENWW - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 60
and caution notices before accessing the components of the workstation. Also, review the Safety and Regulatory Guide that came with your workstation for more information. WARNING! Some parts inside the computer will be hot. Power off and unplug the system, and then wait approximately three to five - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 61
on the grounding mat or workstation. ● Heel straps, toe straps, and boot straps can be used at standing workstations and are compatible with most types of shoes components, parts, and assemblies by the case or PCB laminate. Handle them only at static-free work areas. ● Turn off power and input - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 62
can damage the unit. HP strongly recommends that all screws removed during disassembly be kept with the removed part and then returned to their proper locations. Special handling of components The following components require special handling when servicing the workstation. 52 Chapter 4 Removal and - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 63
a hard drive to liquids, temperature extremes, or products that have magnetic fields such as monitors or speakers. Lithium coin cell battery The battery that comes with the workstation provides power to the real-time clock and has a minimum lifetime of about three years. For instructions on battery - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 64
Self Repair Customer Self Repair (CSR) enables you to obtain replacement parts and install them yourself on your workstation. The following table indicates which workstation components are customer-serviceable. See http://www.hp.com/go/selfrepair/ for more information. 54 Chapter 4 Removal and - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 65
Remove any diskettes or CDs from the workstation. 4. Exit the operating system. 5. Shut down the workstation and any peripheral devices that are connected to it. 6. Disconnect the power cord from the electrical outlet and then from the workstation. 7. Disconnect all peripheral device cables from the - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 66
on the HP xw8400 Workstation. Figure 4-1 System board identification Table 4-3 System board components Item Description 1 Memory Fan 2 PS/2 Keyboard/ Mouse 3 Parallel 4 Serial 5 USB 6 Network/USB 7 Internal USB Item Description 12 Rear PCI Fan 13 PCI Express x16 (graphics) 14 Battery 15 - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 67
System board components (continued) Item Description Item Description Item Description 8 IEEE 1394 19 Front IEEE 1394 30 Primary IDE* 9 Audio 20 Front Control Panel 31 Diskette Drive 10 Rear Chassis Fan 21 PCI-X 100 32 Processor 2 Fan 11 PCI (32-bit, 33 MHz) 22 PCI-X 133 33 Hard Disk - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 68
components on your workstation. Before servicing or upgrading your workstation: 1. Review the safety precautions and the Service considerations on page 50, as well as the Safety and Regulatory Information. 2. Locate and clear a suitable work area. 3. Shut down the system and remove power from the - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 69
Power supply on page 65) System fan (System/ memory fan assembly on page 66) Memory (Memory on page 67) Front fan removal (optional) (Front fan removal (Optional) on page 76) Battery (Battery on page 78) Hard drive (Hard drive on page 84) CPU heatsink (Removing the CPU heatsink on page 88) Processor - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 70
lock is installed, remove it before servicing the unit. To remove the cable lock, unlock it and pull it out of the cable lock slot as shown in the following image. Figure 4-4 Removing the cable lock Access panel Before accessing the internal components of the workstation, the access panel must be - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 71
access panel, be sure that the workstation is powered off and that the power cord is disconnected from the electrical outlet. 1. Disconnect power from the system. 2. If a lock is present, unlock the access panel. The keys are on the rear panel (Rear panel components on page 4). Also, unlock - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 72
Figure 4-6 Opening the front bezel Bezel blanks To remove the bezel blanks: 1. Disconnect power from the system ( Pre-disassembly procedures on page 55) and remove the front bezel (Front bezel on page 61) 2. Remove the bezel blanks by squeezing in on the - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 73
(Smart Cover Sensor) To remove the hood sensor: 1. Disconnect power from the system ( Pre-disassembly procedures on page 55) and remove the access panel (Access panel on page 60). Lay the workstation on its side with the system board facing up. 2. Disconnect the white 1 x 3 hood sensor connector - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 74
the front panel I/O device assembly, reverse the previous steps. Power button assembly and system speaker The power button and the system speaker are part of the same assembly. To remove the power button: 1. Disconnect power from the system ( Pre-disassembly procedures on page 55) and remove the - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 75
PCI or PCI Express installation on page 75. 3. Disconnect the optical drives, diskette drive, hard drives, and graphics card (select models only) from the power supply. 4. Remove the four screws (1) from the back panel. 5. Slide the power supply toward the front, and lift up (2) to remove it from - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 76
Figure 4-11 Removing the power supply To install the power supply, reverse the previous steps. System/memory fan assembly The system fan and memory fan are connected and treated as a unit. To remove the system/memory fan assembly: 1. Disconnect power from the system ( Pre-disassembly procedures on - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 77
DIMM), Dual Channel (two DIMMs), or Quad Channel (four to eight DIMMs) ● DDR2-667 or DDR2-533, Fully Buffered DIMMs (FBD) ● No support for mirroring ● No spare DIMM support ● Standard FBD, ECC (72-bit ECC) Memory module requirements ● Use only PC2-5300F, FBDs. Certified and warranted HP memory is - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 78
installation, power off the workstation and unplug the power cord from the AC power outlet. Wait until the LED on the back of the power supply turns off before removing memory. If you do not unplug the power cord while installing memory, your memory modules might be damaged and the system will not - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 79
. Be sure these guides align when installing a DIMM. Installing memory module CAUTION HP only ships DIMMs that are electrically and thermally compatible with this product. Because third-party DIMMs might not be electrically or thermally compatible, they are not supported by HP. You must load - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 80
plugged-in memory, the BIOS will halt with a diagnostics 2006 code for memory error (five beeps and blinks). ● If the BIOS can find a valid memory configuration by disabling some of the plugged-in memory, it will do so and report a warning during POST ("215-mismatched memory"). The system can still - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 81
place. NOTE Ensure that all cables are clear of the fan housing when lowering the memory fan. PCI slots Figure 4-17 Identifying PCI slots Table 4-4 PCI slots Slot Type Ref 1 PCI (32-bit, 33 MHz) J21 2 PCI Express x16 graphics J41 3 PCI x8 (x4 performance) J20 4 PCI Express x16 (x4 - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 82
4-18 Removing the short or tall card PCI retainer Installing the PCI retainer 1. Disconnect power from the system ( Pre-disassembly procedures on page 55), and remove the access panel (Access panel on page 60). Place the workstation on its side with the system board facing up. 72 Chapter 4 Removal - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 83
until the retainer arm (2) supports the card. Figure 4-19 Installing the short or tall card PCI retainer PCI retention clamp 1. Disconnect power from the system ( Pre-disassembly procedures on page 55), and remove the access panel (Access panel on page 60). Place the workstation on its side with - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 84
The HP xw8400 Workstation contains one PCI Express x16 slot that supports x4 bandwidth. If a PCI Express x8 or x16 card is plugged into the PCI Express x8 slot, the card runs at x4 bandwidth. Table 4-5 PCI Express compatibility matrix for xw8400 PCI Express x1 Card PCI Express x4 Card PCI Express - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 85
system. 3. Remove the PCI slot cover (2). 4. Lower the PCI (3) or PCI Express (3) card into the chassis. Verify that the keyed components of the card align with the socket. If installing a card with an auxiliary power connector, plug in the power supply cable or adapter cable supplied with the card - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 86
power from the system ( Pre-disassembly procedures on page 55), and remove the access panel (Access panel on page 60). Place the workstation on its side with the system board facing up. 2. Disconnect the fan wire from the connector on the system board. 3. Release the two card guide latches - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 87
place in the card guide. Figure 4-25 Installing the fan in the card guide 4. Lower the card guide with installed fan into the chassis. Place the card guide tabs into the chassis slots and snap the card guide into place. 5. Plug the fan wire into its connector on the system board. ENWW Removing - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 88
and table. Route or tie cables so that they cannot interfere with the CPU heatsink fans. CAUTION Be sure you can differentiate which power cable connects to the PCI Express x16 graphics card and which power cable connects to the system board. These two cables look very similar. The PCI Express - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 89
CPU0 Connector SATA and IDE ODD/ Accessory Power Connectors Diskette Connector HDD Connector PCI-E Connector Optical drive Your workstation might have a SATA or an IDE optical drive. To remove the optical drive. 1. Disconnect power from the system ( Pre-disassembly procedures on page 55). Remove - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 90
2. Disconnect the audio (1), data (2), and power (3) cables from the drive. The connector colors might be different than illustrated. NOTE The audio cable is only required for Linux-based systems. Figure 4-28 Disconnecting the IDE (left) or SATA (right) cable from the optical drive 3. Lift the green - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 91
to do so can cause damage to the drive when moving the workstation. 2. Connect the power, data , and audio (if required) cables to the drive and workstation. NOTE The audio cable is only required for Linux-based systems. 3. If you are installing more than one optical drive, route the cable as in the - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 92
Figure 4-31 Connecting the SATA optical drive cable to the system board Diskette drive (optional) To remove a diskette drive: 1. Disconnect power from the system ( Pre-disassembly procedures on page 55). Remove the access panel (Access panel on page 60) and the front bezel (Front bezel on page 61). - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 93
by removing the two M3 screws in the rear-most holes and pulling the diskette drive from the bracket. Figure 4-34 Removing the diskette drive from the bracket To replace a diskette drive: 1. Slide the diskette drive into the bracket, and secure it with two M3 screws. 2. While lifting the green - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 94
interference with the CPU heatsink fans and blocking airflow. Figure 4-35 Routing the diskette drive cable to the system board 4. Connect the cables to the back of the diskette drive. Hard drive Replacing a hard drive For more information on SATA hard drives and the SATA RAID configuration, see - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 95
the hard drive Installing a hard drive 1. Select a drive bay in which to install the drive. If installing more than one hard drive, use the hard drive order shown in the following image. Figure 4-37 Identifying hard drive installation order 2. Squeeze the green tabs, and slide the rails out - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 96
on the rails with the hard drive holes, and snap the rails into place. Figure 4-38 Attaching rails to the hard drive 4. Push the drive into the selected bay until it snaps into place. 5. Attach a data cable from a SATA connector on the system board to the hard drive, and attach a power cable to - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 97
on the hard drive. Attach a data cable from a SAS connector on the system board to the hard drive, and attach a power cable to the drive. Figure 4-40 Installing the SAS/SATA adapter (left) and cable (right) Installing a hard drive In the fifth hard drive bay To install a hard drive into fifth - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 98
connector on the system board to the hard drive, and attach the fifth drive power cable to the drive. Figure 4-42 Attaching the data cable for the SATA hard drive in the fifth hard drive bay Processor heatsink Removing the CPU heatsink NOTE The following illustrated CPU heatsink is typical of what - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 99
order 3. Disconnect the CPU heatsink fan connector (1) from the system board. 4. Before lifting the heatsink, carefully break the adhesive compound between the CPU heatsink and processor by rotating the heatsink back and forth (2). Figure 4-44 Removing the CPU heatsink from the system board 5. Use - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 100
power from the system ( Pre-disassembly procedures on page 55). Remove the access panel (Access panel on page 60) and the CPU heatsink (Removing the CPU heatsink on page 88). 2. Use alcohol and a soft cloth to clean all of the thermal interface material residue from the CPU heatsink and processor - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 101
6 in-lb. Figure 4-46 Identifying proper screw removal order 5. Connect the CPU heatsink fan connector to the system board (2) as shown in Figure 1-45. Processor Removing the processor 1. Disconnect power from the system ( Pre-disassembly procedures on page 55). Remove the access panel (Access panel - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 102
full swing angle of the lever is approximately 105 degrees). Lift the processor socket cover (2). Figure 4-47 Raising the processor socket handle 3. Lift the processor straight out of the socket. Figure 4-48 Lifting the processor from the socket CAUTION To avoid bending the socket pins, keep the - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 103
Replacing the processor 1. Disconnect power from the system ( Pre-disassembly procedures on page 55). Remove the access panel (Access panel on page 60), the CPU heatsink (Removing the CPU heatsink on page 88), and the processor (Removing the processor on page 91). 2. Raise the processor socket - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 104
Place the workstation on its side with the system board facing up. Remove all expansion boards, graphics cards (Removing PCI or PCI Express cards on page 74), and the CPU heatsink (Processor heatsink on page 88). If an airflow duct is installed, remove the system/memory fan assembly (Power supply on - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 105
in the chassis. NOTE Be sure the system board connectors engage correctly with the rear I/O panel. 2. Push back on the board while maintaining downward pressure on the board, so all standoffs remain engaged. 3. Install the heatsink (Replacing the CPU heatsink on page 90). ENWW Removing and - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 106
96 Chapter 4 Removal and replacement procedures ENWW - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 107
tools available for diagnosing and troubleshooting system issues. ● E-Support on page 98 ● Troubleshooting checklist on page 99 ● LED color definitions on page 100 ● HP Insight Diagnostics Offline Edition on page 101 ● Diagnostic error codes on page 106 ● Troubleshooting scenarios and solutions on - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 108
online (requires Internet access)-Provides a tool to communicate with a support specialist online through Active Chat. ● Call a support agent-Provides hardware details about the workstation and HP support contact phone number worldwide. 98 Chapter 5 System diagnostics and troubleshooting ENWW - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 109
of the necessary device drivers installed? ● Have all printer drivers been installed for each application? ● Remove all diskettes and CDs from the drives before you power on the system. ● Are you running the latest BIOS version, drivers, and/or software updates? ENWW Troubleshooting checklist 99 - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 110
State Solid Blinking Solid or blinking None LED Color Green Green Red No light System Status System is on. System is in Standby mode. System has an error. See Diagnostic light codes on page 106. System is in Hibernate mode, or it is off. 100 Chapter 5 System diagnostics and troubleshooting ENWW - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 111
features and benefits HP Insight Diagnostics simplifies the process of effectively identifying, diagnosing, and isolating the hardware issues. In addition to robust management tools, service tools can be invaluable in quickly resolving system problems. To streamline the service process and resolve - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 112
the Documentation & Diagnostic CD into the workstation. 9. Restart your system, HP Insight Diagnostics launches automatically. Download the ISO image 1. Browse to http://www.hp.com. 2. Click Software & Driver Downloads. 3. Enter your product number (for example, xw8400) in the text box, and press - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 113
computers configuration memory (CMOS), BIOS data area, Interrupt Vector table, and diagnostics component information. Storage-Shows information about storage media connected to the computer, including all fixed disks, floppy drives, and CD-ROM drives. System-Shows product type, processor type and - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 114
count is the number of times the Codes-Provides error code listings. It includes device tested, message, and recommended repair information. ● Test Components-Reloads and refreshes all components and display component details after the refresh. 104 Chapter 5 System diagnostics and troubleshooting - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 115
-Provides revision details of Insight Diagnostics. ● Exit-Located in the lower-left corner of the display, this selection provides the option to exit diagnostics. ENWW HP Insight Diagnostics Offline Edition 105 - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 116
is not spinning, the problem may be in the processor fan. Contact HP for assistance 4. Verify that the fan assembly is properly attached. If problems persist, there may be a problem with the processor heatsink. Contact HP for assistance. 106 Chapter 5 System diagnostics and troubleshooting ENWW - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 117
3. Replace third-party memory with HP memory. 4. Replace system board. Blinks red 6 times, once per second, then 2 second pause, 6 beeps Pre-video graphics card error. For systems with integrated graphics, replace the system board. For systems with graphics cards, perform the following steps - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 118
2. Upgrade the ROM using a ROMPaq diskette, CD, diskette, or USB removable device (e.g., HP Drive Key). See the ROM Flash section of the Service and Technical Reference Guide at http://www.hp.com/support/workstation_manuals. 3. Replace system board. Blinks red 9 times, once per System powers on - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 119
Replace the processor fan. Reseat CPU heatsink and verify that the fan assembly is properly attached. System does not power on and System unable to power on. the LEDs on the front of the workstation are not flashing. Press and hold the power button for less than four seconds. If the hard drive LED - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 120
supply cables. 2. Plug in AC power. a. If the green BIST LED on the rear of the workstation is lit and the fan is spinning, the power supply is functional. b. If the green BIST LED is not lit or the fan is not spinning, replace the power supply. 110 Chapter 5 System diagnostics and troubleshooting - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 121
Figure 5-1 Power supply Table 5-4 Power supply problems Problem Power supply shuts down intermittently. Cause Power supply fault. Solution Replace the power supply. ENWW Troubleshooting scenarios and solutions 111 - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 122
processor. 4. Reseat the CPU heatsink, and verify that the fan assembly is properly attached. Power LED flashes red, once every Power failure (power supply is 1. two seconds. overloaded). Determine whether a device is causing the problem by removing all attached devices). Power on the system - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 123
. Diskette is damaged. Replace the diskette with a new one. "Invalid system disk" message is displayed. A diskette that does not contain the system files needed to start the workstation has been inserted in the drive. When drive activity stops, remove the diskette and press the spacebar. The - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 124
cable. Connect slower UATA devices to a separate data cable connected to the secondary IDE (ATA) controller. Hard drive is damaged. Observe the beeps and LED lights on the front of the workstation. See POST error messages on page 126. 114 Chapter 5 System diagnostics and troubleshooting ENWW - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 125
are incompatible with your graphics card and monitor. 4. Use the sliding control to reset the resolution. 1. Restart your workstation in VGA mode. 2. After the operating system starts, change the display settings to match those supported by your graphics card and monitor. Power LED flashes Red six - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 126
Table 5-7 Display problems (continued) Problem Cause Solution Blurry video or requested resolution cannot be set. If the graphics controller was upgraded, the correct video drivers might not be loaded. Install the video drivers included in the upgrade kit. Monitor is not capable of displaying - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 127
by other open applications. Workstation appears to be locked The hard disk might be full. up while recording audio. 1. Before recording, be sure there is enough free space on the hard disk. 2. Try recording the audio file in a compressed format. ENWW Troubleshooting scenarios and solutions 117 - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 128
any debris from the keyboard. Press the power button to resume from mode. Press the Num Lock key. The Num Lock light should not be on if you want to use the arrow keys. The Num Lock key can be disabled (or enabled) in Computer Setup. 118 Chapter 5 System diagnostics and troubleshooting ENWW - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 129
is not working. 1. Replace the device. 2. Restart the workstation. If a USB, audio, and IEEE-1394 devices are not working. The internal cables might not 1. Power off the workstation. be connected to the system board or the PCI card. 2. Connect the cables correctly. A device in the IEEE - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 130
PCI adapter card. Contact an was not purchased with the HP seller. system. Solving hardware installation problems You might need to reconfigure the workstation when you add or remove hardware, such as an additional diskette drive. If you install a PNP (positive-negative-positive) device, Windows XP - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 131
with HP memory. 4. Replace the system board. Power LED flashes Red six times, once every second, followed by a two second pause, and the workstation beeps six times. Video card is not seated properly or is bad, or system board is bad. For systems with a graphics card: 1. Reseat the graphics card - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 132
Server contains the NIC drivers for your NIC. System setup utility reports unprogrammed EEPROM. Unprogrammed EEPROM. Flash the ROM. Solving memory problems CAUTION For those systems that support ECC memory, HP does not support mixing ECC and non-ECC memory. Otherwise, the system will not boot - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 133
the workstation beeps 5 times. Memory is installed incorrectly 1. or is bad. 2. Reseat DIMMs. Replace DIMMs one at a time to isolate the faulty module. 3. Replace third-party memory with HP memory. 4. Replace the system board. Solving processor problems Table 5-15 Processor problems Problem - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 134
drive. device in question. 2. Restart the workstation and allow Windows to detect the device. Recording audio a "power" LED light on the front of the cable/DSL modem. Cable/DSL service is workstations's RJ-45 connector. (If the connection 124 Chapter 5 System diagnostics and troubleshooting ENWW - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 135
download Modem is not set up properly. Verify that the correct modem speed and COM port are websites. selected. 1. Select Start>Control Panel. 2. Double-click System are further problems, click Troubleshoot and follow the on-screen instructions. ENWW Troubleshooting scenarios and solutions 125 - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 136
occurs if the POST encounters a problem. POST checks the following items to ensure that the workstation system is functioning properly: ● Keyboard ● Memory modules ● Diskette drives ● All SATA, IDE, and SAS mass storage devices ● Processors ● Controllers NOTE If the Power-On Password is set, a key - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 137
. 3. Replace memory module if problem persists. 212-Failed Processor. Processor has failed to initialize. 1. Reseat the processor in its socket. 2. If the processor does not respond, replace it. 213-Incompatible ECC Memory Module in memory Socket(s). The memory modules in the system 1. Verify - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 138
. Graphics display controller. 1. Reseat the graphics card (if applicable). 2. Clear CMOS. 3. Verify that the monitor is attached and turned on. 510-Splash Screen image corrupted. Splash Screen image has errors. Install latest version of ROMPaq to restore image. 511-CPU Fan not detected. Fan - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 139
from Power Supply Not Connected. The fan power cable is not connected, 1. or the power supply is bad. 2. Verify that all power supply cables are connected. Replace the power supply. 916-Power Button Not Connected. The power button is not connected. Connect the power button. 917-Front Audio Not - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 140
airflow, including dust build up. 1. Be sure you are not operating the system in an environment that exceeds 95° F. 2. Disconnect power and open the access panel. 3. Check that cables are not blocking CPU heatsink fans or front fan, if installed. 4. Check that there is not excessive dust on major - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 141
message. Run the Drive Protection System test if applicable. 3. Apply firmware patch if applicable (see http://www.hp.com/support). 4. Back up contents and replace hard drive. 1783-Disk 0 Failure. The drive is not installed correctly or 1. Be sure that power and drive cables are connected has - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 142
Processor Microcode Update. Contact HP for a new Microcode Update to support the new Processor Stepping. Upgrade BIOS to proper version. 1802-Processor Not Supported. The system board does not support the processor. Replace the processor with a compatible one. Invalid Electronic Serial Number - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 143
A Appendix A - SAS devices ENWW 133 - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 144
are supported on the HP xw8400 Workstation. NOTE This section does not apply to configuring RAID in the Linux environment. For RAID in the Linux environment, configure SW RAID configurations as provided by Red Hat Enterprise Linux. ● Up to 4 internal or external SAS hard disk drives ● External - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 145
SAS RAID 0 configuration Follow the steps below to configure an Integrated Striped (IS) volume with the BIOS-based configuration utility. The configuration procedure assumes that the system already has the required disk and disk controllers. 1. On the Main menu screen of the BIOS-based configuration - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 146
SAS RAID 1 configuration Follow the steps below to configure an Integrated Mirroring (IM) volume with the BIOS-based configuration utility. The configuration procedure assumes that the system already has the required disk and disk controllers. 1. On the Main menu screen of the BIOS-based - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 147
Select Yes as the value for the Hot Spare column. 8. When you have selected all disks for the IM volume, press Esc and select Save changes, then exit this menu. (If The IM volume exists as soon as you save the changes. The RAID Properties screen now displays the IM volume properties and status. ENWW - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 148
SAS RAID 1E configuration Follow the steps below to configure an Integrated Mirroring Extended (IME) volume with the BIOS-based configuration utility. The configuration procedure assumes that the system already has the required disk and disk controllers. 1. On the Main menu screen of the BIOS-based - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 149
Select Yes as the value for the Hot Spare column. 8. When you have selected all disks for the IME volume, press Esc and select Save changes, then exit this menu. (If IME volume exists as soon as you save the changes. The RAID Properties screen now displays the IME volume properties and status. ENWW - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 150
140 Appendix A Appendix A - SAS devices ENWW - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 151
all associated messages will not be displayed. Intel's Serial ATA AHCI BIOS always executes when RAID/AHCI is selected for the SATA emulation mode. This BIOS is only used to support serial attached optical drives. When an HDD is attached, the AHCI BIOS properly identifies the HDD that is connected - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 152
Attaching SATA HDDs Attach the required number of SATA HDDs for the desired RAID level. ● RAID 0: two to six HDDs ● RAID 1: two HDDs ● RAID 5: three to six HDDs ● RAID 10: four to six HDDs 142 Appendix B Appendix B-SATA devices ENWW - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 153
system BIOS Configure the system BIOS to enable embedded SATA RAID functionality. 1. Press F10 to enter the system BIOS , and right arrow to highlight Advanced > Power-On Options, then press Enter. 8. Press or down arrow key to highlight SATA RAID Option ROM Download, and press Enter. 13. Press the - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 154
volumes . 1. Press Ctrl+I when prompted to enter the Intel Matrix Storage Manager option ROM Configuration Utility. 2. If required, refer to Deleting RAID volumes on page 145 to make enough physical drives available to create the desired RAID volume. 3. Press the up or down arrow key to highlight - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 155
highlight 4. Exit, and press Enter. ● Use the up or down arrow key to highlight 3. Reset Disks to Non-RAID, and press Enter. 5. Press the up and down arrow keys and to mark individual physical disks to be reset. 6. Press Enter to complete the selection. 7. When prompted, press Y to confirm - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 156
146 Appendix B Appendix B-SATA devices ENWW - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 157
C Appendix C - Ultra ATA devices ENWW 147 - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 158
Ultra ATA jumpers NOTE This system supports a mixed configuration of UATA/IDE optical drives, and SAS and SATA hard drives. While HP supports the presence of SCSI and IDE hard drives, it does not ship any configurations using those drives. Ultra ATA drives are configured with jumper settings. - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 159
controller, you must use an industry standard 80-conductor Ultra ATA cable for optimal performance. These cables have a maximum length of 18 inches and a maximum distance of six inches between the two devices for a two-drive cable. Drives -33 drives in the same system, each drive will operate at its - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 160
/Device 0) and the other as Slave (Drive/Device 1). For optimal performance of a workstation system, all drives must be attached to the ATA controllers in a specified sequence. This sequence is determined by the device class of the drives and by specific attach sequence rules. Device classes To - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 161
hard drives and removable media drives on separate controller channels to maximize compatibility. ● Keep the hard drive and the writable optical drive on separate controller channels to maximize optical drive reliability. Attach sequence worksheet Use the worksheet below to obtain optimum system - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 162
class Position number Controller name Device number Two examples of how to use the worksheet are: ● Three device installation ● Four device installation Example 1: Three device installation sample A system has three devices: Ultra ATA-100 hard drive, CD-ROM drive, and a DVD drive. Using the - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 163
Position number Controller name Device number Ultra ATA-100 hard drive 1 1 Primary 0 DVD-CDR/W drive 2 2 Secondary 0 ZIP-250 drive 4 3 Secondary 1 Ultra ATA-100 hard drive* 1 4 Primary 1 *If there are three or more devices, two or more of which are hard drives, two hard drives - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 164
Monitoring Analysis and Recording Technology (SMART) ATA drives for HP workstations have built-in drive failure prediction that warns the user or network administrator of an impending failure or crash of the hard drive. The SMART drive tracks fault prediction and failure indication parameters, such - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 165
Jumpers The following specification is the standard drive configuration. CD-ROM or DVD-ROM drive CD-ROM or DVD-ROM drive jumpers ENWW Jumpers 155 - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 166
156 Appendix C Appendix C - Ultra ATA devices ENWW - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 167
D Appendix D - Connector pins ENWW 157 - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 168
Connector pin descriptions Ethernet connector Parallel connector Pin Signal 1 (+) Transmit Data 2 (-) Transmit Data 3 (+) Receive Data 4 Unused 5 Unused 6 (-) Receive Data 7 Unused 8 Unused Pin Signal 1 Strobe 2 Data Bit 0 3 Data Bit 1 4 Data Bit 2 5 Data Bit 3 6 Data Bit 4 Pin - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 169
connector (1/8 inch) ENWW Pin Signal 1 +5 VDC 2 - Data 3 + Data 4 GND Pin Signal 1 power 2 gnd 3 tpb- 4 tpb+ 5 tpa- 6 tpa+ Pin 1 (Tip) 2 (Ring) 3 (Shield) Signal Audio Power Ground Pin 1 (Tip) 2 (Ring) 3 (Shield) Signal Audio_Left Audio_Right Ground Pin 1 (Tip) 2 (Ring - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 170
signal pair **S5 and S6 differential signal pair SAS connector Pin Signal Power Cable P-8 5-V power P-9 5-V power P-10 Ground P-11 Reserved P-12 Ground P-13 12-V power P-14 12-V power P-15 12-V power Segment Primary signal segment Pin Backplane receptacle Plug and - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 171
SAS connector Segment Secondary signal segment Power segment Pin Backplane receptacle Plug and cable receptacles S8 SIGNAL GROUND S9 TS+ RS+ S10 TS- RS- S11 SIGNAL GROUND S12 RS- TS- S13 RS+ - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 172
7 DDC DATA 8 ANALOG VERT. SYNC 9 T.M.D.S DATA 1- 10 T.M.D.S DATA 1+ 11 T.M.D.S DATA 1/3 SHIELD 12 T.M.D.S DATA 3- 13 T.M.D.S DATA 3+ 14 +5V POWER 15 GND Pin Signal 16 HOT PLUG DETECT 17 T.M.D.S DATA 0- 18 T.M.D.S DATA 0+ 19 T.M.D.S DATA 0/5 SHIELD 0 T.M.D.S DATA 5- 21 T.M.D.S DATA - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 173
ATA/ATAPI (IDE) standard drive cable connector Pin Signal 1 Reset 2 GND 3 DD7 4 32 IOCS16 33 DA1 34 PDIAG (cable detect) 35 DA0 36 DA2 37 CS1FX CS3FX 38 39 DASP 40 GND 24-Pin Main power connector 13 24 1 1 +3.3 V 2 +3.3 V 3 GND 4 +5 V 5 GND 6 +5 V 7 GND 8 POK 9 +5 Vaux - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 174
cable connects to the PCI Express x16 graphics card and which power cable connects to the system board. These two cables look very similar. The PCI Express power cable has a black connector, and the system board power cable has a white connector. When power is present, you must never connect the - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 175
6-Pin power (auxiliary PCI Express) 46 13 Keyboard connector Mouse connector Pin Color Signal 1 BLK w/YEL stripe +12V-C 2 BLK w/YEL stripe +12V-C 3 BLK w/YEL stripe +12V-C 4 BLK - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 176
166 Appendix D Appendix D - Connector pins ENWW - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 177
SLOT2 PCI-E x16 GRAPHICS PCI Express x16 slot for graphics SAS0, SAS1, SAS2, SAS3 SAS Connectors SATA0, SATA1 dual USB Quad stacked USB IEEE 1394a connector Triple stacked audio jack Reset header Clear CMOS switch/push button P1 PWR P2 PWR2 Power supply connector (24-pin) Second power supply - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 178
CPU fan header Primary chassis fan header Memory fan header PCI fan header Front chassis fan header Battery retainer Memory slot Memory slot Memory slot Memory slot Memory slot Memory slot Memory slot Memory slot Primary processor socket Secondary processor socket ROM socket Crisis recovery - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 179
. The length of the cord must be between 1.8 m (6 feet) and 3.6 m (12 feet). If you have questions about the type of power cord to use, contact an HP authorized service provider. Route the power cord so that it is not likely to be walked on or pinched by items placed on it or against it - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 180
170 Appendix F Appendix F - Power cord set requirements ENWW - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 181
G Appendix G - Routine care ENWW 171 - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 182
component in water or cleaning solutions; apply any liquids to a clean cloth and then use the cloth on the component. ● Always unplug the workstation before cleaning the keyboard, mouse, or air vents. ● Disconnect the keyboard before cleaning it. ● Wear safety glasses equipped with side shields when - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 183
Maximizing the airflow ● Keep your workstation in an area where the airflow to the front and rear of the system is not obstructed. ● If that keeps air from entering the front of the system. ● Remove any dust on the front panel (vent area) and the rear fans with a small vacuum, compressed air, or dust - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 184
Cleaning the workstation case ● Follow the safety precautions presented in Service considerations on page 50 before cleaning the workstation. ● To remove light stains or dirt, use plain water with a clean, lint-free cloth or swab. ● For stronger stains, use a mild dish-washing liquid diluted - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 185
Follow the safety precautions presented in Service considerations on page 50 before cleaning the keys. This tool is available through many electronic supply outlets. CAUTION Never remove a wide leveled key (like for proper key functions. Allow the parts to air dry before reassembly. ● Use tweezers - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 186
Cleaning the monitor ● Follow the safety precautions presented in Service considerations on page 50 before cleaning the keyboard. ● To clean the monitor, wipe the monitor screen with a towelette designed for cleaning monitors or a clean cloth - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 187
Cleaning the mouse 1. Follow the safety precautions presented in Service considerations on page 50 before cleaning the mouse. 2. Remove the mouse ball from the housing by removing the retaining plate. 3. Clean the mouse ball. 4. Pull - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 188
178 Appendix G Appendix G - Routine care ENWW - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 189
resets CMOS values to factory defaults and erases any customized information, including passwords, asset numbers, and special settings. It is important to back up the workstation CMOS settings before resetting them in case they are needed later. To back up the CMOS settings, use Computer Setup and - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 190
hot surfaces, be sure to disconnect the power cord from the wall outlet and allow the internal system components to cool before touching. Remove the access panel. CAUTION When the workstation is plugged in, the power supply always has voltage applied to the system board even when the unit is turned - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 191
cord from the wall outlet and allow the internal system components to cool before touching. CAUTION When the workstation is plugged in, the power supply always has voltage applied to the system board even when the unit is powered off. Failure to disconnect the power cord can result in damage to the - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 192
you do not press the F10 key while the message is displayed, the workstation must be powered off, then on again, to access the utility. 2. From the Computer Setup menu, select File>Set Defaults and Exit. This restores the soft settings that include boot sequence order and other factory settings. It - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 193
● No OS loading from hard drive ● No OS loading from diskette drive ● No OS loading from CD-ROM drive ● No OS loading from network ● Non-functioning device NOTE The flowcharts presented are for general troubleshooting purposes only and they might not apply to your specific workstation. ENWW 183 - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 194
Initial troubleshooting 184 Appendix I Appendix I - Quick troubleshooting flowcharts ENWW - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 195
No power No power, part 1 ENWW No power 185 - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 196
No power, part 2 186 Appendix I Appendix I - Quick troubleshooting flowcharts ENWW - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 197
No power, part 3 ENWW No power 187 - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 198
No video No video, part 1 188 Appendix I Appendix I - Quick troubleshooting flowcharts ENWW - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 199
No video, part 2 ENWW No video 189 - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 200
No video, part 3 190 Appendix I Appendix I - Quick troubleshooting flowcharts ENWW - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 201
Error messages Error messages, part 1 ENWW Error messages 191 - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 202
Error messages, part 2 192 Appendix I Appendix I - Quick troubleshooting flowcharts ENWW - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 203
Error messages, part 3 ENWW Error messages 193 - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 204
No operating system loading 194 Appendix I Appendix I - Quick troubleshooting flowcharts ENWW - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 205
No operating system loading from hard drive No operating loading from hard drive, part 1 ENWW No operating system loading from hard drive 195 - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 206
No operating system loading from hard drive, part 2 196 Appendix I Appendix I - Quick troubleshooting flowcharts ENWW - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 207
No operating system loading from hard drive, part 3 ENWW No operating system loading from hard drive 197 - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 208
No operating system loading from diskette drive 198 Appendix I Appendix I - Quick troubleshooting flowcharts ENWW - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 209
No operating system loading from CD-ROM drive ENWW No operating system loading from CD-ROM drive 199 - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 210
No operating system loading from network 200 Appendix I Appendix I - Quick troubleshooting flowcharts ENWW - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 211
Non-functioning device ENWW Non-functioning device 201 - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 212
202 Appendix I Appendix I - Quick troubleshooting flowcharts ENWW - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 213
J Appendix J-PCI bus layout ENWW 203 - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 214
and device list The following illustration shows the HP xw8400 Workstation PCI bus layout. It is followed by a PCI device list description. Figure J-1 PCI bus layout Table J-1 PCI device list Device Intel® 5000X Chipset Memory Controller Hub (BUS0) Intel PCI Express x4 MCH Port 2 (MCH to ICH - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 215
AHCI Controller Intel ESB2 SATA RAID Controller TI IEEE 1394 Controller Intel 6702PXH PCI Express-to-PCI Bridge A (Bridge for 133 MHz PCI-X Slot 5) Intel 6311ESB/6321ESB PCI Express Upstream Port (Bridge for 100 Mhz PCI-X Slots 6 and 7) Intel 6311ESB/6321ESB PCI Express to PCI-X Bridge LSI 1064 SAS - HP Xw8400 | HP xw8400 Service and Technical Reference Guide - Page 216
206 Appendix J Appendix J-PCI bus layout ENWW
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