HP Xw8400 HP xw8400 Service and Technical Reference Guide - Page 135

Table 5-17, Start>Control Panel, Internet Options, Delete Cookies, System, Hardware, Device Manager

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Table 5-17 Internet access problems (continued) Problem Cause Solution is good, the "PC" LED light on the front of the cable/DSL modem will be on.) IP address is not configured properly. Contact the ISP for the correct IP address. Cookies are corrupted. 1. Select Start>Control Panel. 2. Double-click Internet Options. 3. On the General tab, click Delete Cookies. Cannot automatically launch Internet programs. You must log on to the ISP before some programs will start. Log on to the ISP and launch the desired program. Internet takes too long to download Modem is not set up properly. Verify that the correct modem speed and COM port are websites. selected. 1. Select Start>Control Panel. 2. Double-click System. Click the Hardware tab. 3. In the Device Manager area, click Device Manager. 4. Double-click Ports (COM & LPT). 5. Right-click the COM port your modem uses, then click Properties. 6. Under Device status, verify that the modem is working properly. 7. Under Device usage, verify the modem is enabled. 8. If there are further problems, click Troubleshoot and follow the on-screen instructions. ENWW Troubleshooting scenarios and solutions 125

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Problem
Cause
Solution
is good, the “PC” LED light on the front of the cable/DSL
modem will be on.)
IP address is not configured
properly.
Contact the ISP for the correct IP address.
Cookies are corrupted.
1.
Select
Start>Control Panel
.
2.
Double-click
Internet Options
.
3.
On the General tab, click
Delete Cookies
.
Cannot automatically launch
Internet programs.
You must log on to the ISP
before some programs will
start.
Log on to the ISP and launch the desired program.
Internet takes too long to download
websites.
Modem is not set up properly.
Verify that the correct modem speed and COM port are
selected.
1.
Select
Start>Control Panel.
2.
Double-click
System
. Click the
Hardware
tab.
3.
In the Device Manager area, click
Device Manager
.
4.
Double-click
Ports
(COM & LPT).
5.
Right-click the COM port your modem uses, then
click
Properties
.
6.
Under Device status, verify that the modem is working
properly.
7.
Under Device usage, verify the modem is enabled.
8.
If there are further problems, click
Troubleshoot
and
follow the on-screen instructions.
Table 5-17
Internet access problems (continued)
ENWW
Troubleshooting scenarios and solutions
125