HP d248 HP Compaq Business Desktop d200 Series Personal Computers Service Refe - Page 76

POST Error Messages, Screen Message, Probable Cause, Recommended Action

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POST Error Messages POST Error Messages Screen Message Primary Master/Slave Hard Disk Error Probable Cause Primary Master/Slave hard drive could not be initialized by the BIOS. Secondary Master/Slave Hard Disk Error Secondary Master/Slave hard drive could not be initialized by the BIOS. Primary Master/Slave Drive - ATAPI Incompatible Secondary Master/Slave Drive - ATAPI Incompatible S.M.A.R.T. Capable but Command Failed. S.M.A.R.T. Command Failed S.M.A.R.T. Status Bad, Backup and replace. S.M.A.R.T. Capable and Status Bad. DMA-1 Error DMA-2 Error Device configured as a Primary/ Master/Slave failed an ATAPI compatibility test. Device configured as a Secondary/ Master/Slave failed an ATAPI compatibility test. BIOS unable to send a S.M.A.R.T. message to the device. S.M.A.R.T. capable hard drive detects an imminent failure. Error when initializing secondary DMA controller. DMA Controller Error POST error while trying to initialize the DMA controller. Checking NVRAM...Update Failed BIOS could not write to the NVRAM block. Recommended Action Reseat the device data and power cables. Replace the device data cable. Replace the device. Replace the system board. Reseat the device data and power cables. Replace the device data cable. Replace the device. Replace the system board. Replace the device. Replace the system board. Replace the device. Replace the system board. Backup the data on the hard drive. Replace the hard drive. Backup the data on the hard drive, then replace the hard drive. Reconnect the cables on the peripheral device. Replace the data cable. Replace the device. Replace the system board. Reconnect the cables on the peripheral device. Replace the data cable. Replace the device. Replace the system board. Change system board jumper on JP2 to pins 2-3 (Unlock), then flash the system BIOS. Reset the jumper to pins 1-2 (Lock). Replace the system board. C-2 336493-004 Service Reference Guide, d200

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C–2
336493-004
Service Reference Guide, d200
POST Error Messages
Primary Master/Slave
Hard Disk Error
Primary Master/Slave
hard drive could not be
initialized by the BIOS.
Reseat the device data and power
cables.
Replace the device data cable.
Replace the device.
Replace the system board.
Secondary
Master/Slave Hard
Disk Error
Secondary Master/Slave
hard drive could not be
initialized by the BIOS.
Reseat the device data and power
cables.
Replace the device data cable.
Replace the device.
Replace the system board.
Primary Master/Slave
Drive — ATAPI
Incompatible
Device configured as a
Primary/ Master/Slave
failed an ATAPI
compatibility test.
Replace the device.
Replace the system board.
Secondary
Master/Slave Drive —
ATAPI Incompatible
Device configured as a
Secondary/
Master/Slave failed an
ATAPI compatibility test.
Replace the device.
Replace the system board.
S.M.A.R.T. Capable but
Command Failed.
S.M.A.R.T. Command
Failed
BIOS unable to send a
S.M.A.R.T. message to
the device.
Backup the data on the hard drive.
Replace the hard drive.
S.M.A.R.T. Status Bad,
Backup and replace.
S.M.A.R.T. Capable
and Status Bad.
S.M.A.R.T. capable hard
drive detects an imminent
failure.
Backup the data on the hard drive, then
replace the hard drive.
DMA-1 Error
DMA-2 Error
Error when initializing
secondary DMA
controller.
Reconnect the cables on the peripheral
device.
Replace the data cable.
Replace the device.
Replace the system board.
DMA Controller Error
POST error while trying to
initialize the DMA
controller.
Reconnect the cables on the peripheral
device.
Replace the data cable.
Replace the device.
Replace the system board.
Checking
NVRAM...Update
Failed
BIOS could not write to
the NVRAM block.
Change system board jumper on JP2 to
pins 2-3 (Unlock), then flash the system
BIOS. Reset the jumper to pins 1-2 (Lock).
Replace the system board.
POST Error Messages
Screen Message
Probable Cause
Recommended Action