HP d248 HP Compaq Business Desktop d200 Series Personal Computers Service Refe - Page 97

Network, Control Panel, Advanced, Problem, Cause, Solution, Verify Network Connectivity, that

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Troubleshooting Without Diagnostics Solving Network Problems (Continued) Problem Cause Diagnostics passes, but the computer does not communicate with the network. (continued) The network controller is not configured for this computer. Network controller stopped working when an expansion board was added to the computer. Network controller interrupt is shared with an expansion board. The network controller requires drivers. Network controller stops working without apparent cause. The expansion board installed is a network card (NIC) and conflicts with the embedded NIC. The files containing the network drivers are corrupted. The cable is not securely connected. The network controller is defective. New network card will not boot. Cannot connect to network server when attempting Remote System Installation. New network card may be defective or may not meet industry-standard specifications. The network controller is not configured properly. System setup utility reports unprogrammed EEPROM. Unprogrammed EEPROM. Solution Select the Network icon in the Control Panel and configure the network controller. Under the Computer Setup Advanced menu, change the resource settings for the board. Verify that the drivers were not accidentally deleted when the drivers for a new expansion board were installed. Under the Computer Setup Advanced menu, change the resource settings for the board. Reinstall the network drivers, using the Restore Plus! CD. Ensure that both ends of the cable are securely attached to the correct devices. Replace the NIC or replace the system board if the NIC is embedded. Install a working, industry-standard NIC, or change the boot sequence to boot from another source. Verify Network Connectivity, that a DHCP Server is present, and that the Remote System Installation Server contains the NIC drivers for your NIC. Flash the ROM. Service Reference Guide, d200 336493-004 D-19

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Service Reference Guide, d200
336493-004
D–19
Troubleshooting Without Diagnostics
Diagnostics passes, but
the computer does not
communicate with the
network. (continued)
The network controller
is not configured for this
computer.
Select the
Network
icon in the
Control Panel
and configure the
network controller.
Network controller
stopped working when
an expansion board was
added to the computer.
Network controller
interrupt is shared with an
expansion board.
Under the Computer Setup
Advanced
menu, change the
resource settings for the board.
The network controller
requires drivers.
Verify that the drivers were not
accidentally deleted when the
drivers for a new expansion board
were installed.
The expansion board
installed is a network card
(NIC) and conflicts with
the embedded NIC.
Under the Computer Setup
Advanced
menu, change the
resource settings for the board.
Network controller stops
working without apparent
cause.
The files containing the
network drivers are
corrupted.
Reinstall the network drivers, using
the
Restore Plus!
CD.
The cable is not securely
connected.
Ensure that both ends of the cable
are securely attached to the correct
devices.
The network controller is
defective.
Replace the NIC or replace the
system board if the NIC is
embedded.
New network card will
not boot.
New network card may be
defective or may not meet
industry-standard
specifications.
Install a working, industry-standard
NIC, or change the boot sequence
to boot from another source.
Cannot connect to
network server when
attempting Remote
System Installation.
The network controller is
not configured properly.
Verify Network Connectivity, that a
DHCP Server is present, and that
the Remote System Installation
Server contains the NIC drivers for
your NIC.
System setup utility
reports unprogrammed
EEPROM.
Unprogrammed EEPROM.
Flash the ROM.
Solving Network Problems
(Continued)
Problem
Cause
Solution