HP d248 HP Compaq Business Desktop d200 Series Personal Computers Service Refe - Page 86

Security > Restore Master, Boot Record, Storage &gt, Boot Order, Problem, Cause, Solution

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Troubleshooting Without Diagnostics Solving Hard Drive Problems (Continued) Problem Cause Nonsystem disk/NTLDR missing message. (continued) System is trying to start from a damaged hard drive. System files missing or not properly installed. Second Ultra ATA hard drive does not perform optimally. Computer will not start. Hard drive boot disabled in Computer Setup. Using the wrong cable for the drive type. Both slow and fast UATA devices are on the same data cable. Hard drive is damaged. Computer seems to be locked up. Program in use has stopped responding to commands. Solution 1. Insert a bootable diskette into the diskette drive and restart the computer. 2. If the hard drive is still inaccessible and MBR Security is enabled, try restoring the previously saved MBR image by entering Setup and selecting Security > Restore Master Boot Record. 1. Insert a bootable system diskette and restart. 2. Verify hard drive is partitioned and formatted. 3. Install system files for the appropriate operating system if necessary. Run Computer Setup and enable the hard drive entry in the Storage > Boot Order list. Reinstall the second Ultra ATA hard drive using an 80-conductor cable (standard on select models.) Connect slower UATA devices to a separate data cable connected to the secondary IDE (ATA) controller. Observe the beeps and LED lights on the front of the computer. See Appendix C "POST Error Messages". 1. Attempt the normal Windows "Shut Down" procedure. 2. Press the power button for four or more seconds to turn off the power. 3. Restart the computer using the power button. D-8 336493-004 Service Reference Guide, d200

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D–8
336493-004
Service Reference Guide, d200
Troubleshooting Without Diagnostics
Nonsystem disk/NTLDR
missing message.
(continued)
System is trying to start
from a damaged hard
drive.
1. Insert a bootable diskette into
the diskette drive and restart the
computer.
2. If the hard drive is still
inaccessible and MBR Security
is enabled, try restoring the
previously saved MBR image by
entering Setup and selecting
Security > Restore Master
Boot Record
.
System files missing or
not properly installed.
1.
Insert a bootable system diskette
and restart.
2. Verify hard drive is partitioned
and formatted.
3. Install system files for the
appropriate operating system if
necessary.
Hard drive boot
disabled in Computer
Setup.
Run Computer Setup and enable the
hard drive entry in the
Storage >
Boot Order
list.
Second Ultra ATA hard
drive does not perform
optimally.
Using the wrong cable
for the drive type.
Reinstall the second Ultra ATA hard
drive using an 80-conductor cable
(standard on select models.)
Both slow and fast
UATA devices are on
the same data cable.
Connect slower UATA devices to a
separate data cable connected to
the secondary IDE (ATA) controller.
Computer will not start.
Hard drive is damaged.
Observe the beeps and LED lights
on the front of the computer. See
Appendix C “POST Error
Messages”.
Computer seems to be
locked up.
Program in use has
stopped responding to
commands.
1. Attempt the normal Windows
“Shut Down” procedure.
2. Press the power button for
four or more seconds to turn off
the power.
3. Restart the computer using the
power button.
Solving Hard Drive Problems
(Continued)
Problem
Cause
Solution