Table of Contents
4
1
Diagnosing Problems
..................................................................................................
39
Introduction
........................................................................................................................................................................
39
Troubleshooting At A Glance
............................................................................................................................................
39
Start Of Call
.......................................................................................................................................................................
40
How To Troubleshoot
........................................................................................................................................................
41
Troubleshooting Display Messages
...................................................................................................................................
42
Display Messages
.......................................................................................................................................................
42
Troubleshooting Other Symptoms
...................................................................................................................................
170
Communication Problems
.........................................................................................................................................
171
General Symptom List
...............................................................................................................................................
176
2
Diagnostics
...............................................................................................................
212
Contents
..........................................................................................................................................................................
212
Operator Print Tests
........................................................................................................................................................
213
Selecting And Running Tests
....................................................................................................................................
215
Customer Engineer (CE) Tests
........................................................................................................................................
216
Boot Diagnostics Menu
....................................................................................................................................................
221
Hex Code Printout
...........................................................................................................................................................
224
Printer Information Menu
.................................................................................................................................................
226
Soft vs. Hard Reset
..........................................................................................................................................................
228
Soft Reset
.................................................................................................................................................................
228
Hard Reset (“Cycle Power”)
......................................................................................................................................
228
Controller Board Status LEDs At Power Up
....................................................................................................................
229
Troubleshooting A New Installation
.................................................................................................................................
230
Printer Configuration
.................................................................................................................................................
230
Documentation
..........................................................................................................................................................
230
RibbonMinder**
................................................................................................................................................................
231
RibbonMinder Operation
...........................................................................................................................................
231
The Ribbon Log
.........................................................................................................................................................
235
Downloading Microcode From IBM First
..........................................................................................................................
236
Clear NVRAM
..................................................................................................................................................................
237